Product & services pricing
4.05/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.07/5
Customer service:
4.21/5
Return/Replacement policy:
4.02/5
Featured Review


ResellerRatings
Verified
5/5

2023-05-01

Great help!

"I bought the wrong version of Windows, and Anne helped me correct my mistake by walking me through the cancellation/refund and re-purchase procedure. Very helpful! Thank you :-)"

Pricing of products and services
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ResellerRatings
Verified
5/5

2023-05-01

Great

"I got exactly what I paid for. I’m not sure why it takes 30 min to show up in your email to download, but I got it! "


ResellerRatings
Verified
5/5

2023-04-30

Just fantastic !

"I buy my microsoft sofwares from Softwarekeep since a long time now and they keep surprising me with their efficiency, their diligence to help me when there is any problem, and the kindness and patience of their representatives through the chat window. If you have any doubt, I can tell you, don't hesitate to buy from them, you won't regret !! Came back 3 years later because I couldn't download my office 2010 anymore from microsoft and they gave me a link right away no problem !! fantastic !"

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Verified
5/5

2023-04-30

easy to reinstall

"I had to reinstall Windows 11 and getting the info to reinstall Office was easy because I saved the original order number."

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Verified
5/5

2023-04-30

good

"I got my key delivered in 10 min. 10/10 recommend to anyone who is looking to purchase windows 11 software! "

Pricing of products and services
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Verified
5/5

2023-04-30

Great service and Value

"Easy process, I unfortunately downloaded the wrong version, but scheduled a class with customer service and he fixed me up in no time. Will buy from them again. "

Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-04-29

review

"good service and glitch free install"

Pricing of products and services

Verified
1/5

2023-04-29

Didn't work

"Didn't even run in my computer. Maybe I'm at fault somehow but still. It's the one this website recommended "

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Verified
5/5

2023-04-29

Great Software

"Just what my computer needed, the right software at a fair price."

Pricing of products and services
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Verified
5/5

2023-04-28

Five stars

"This was my second order and completely satisfied. Even spoke with tech support and he was very helpful."

Pricing of products and services
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Verified
5/5

2023-04-27

Fast Service, Great Pricing!

"Thank you Softwarekeep! Our go to for software."

Pricing of products and services
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Verified
1/5

2023-04-27

Did not recive b/c I have to show a bank statement to let them know I bought it

"I do not want to give a bank statement of nearly $100 dollars to show that I paid for the product that I was researching. "

Likelihood of customers making future purchases

Rep reply posted 2023-04-29
A rep from Softwarekeep.com, Softwarekeep, has responded:

“Hello,

Thank you for taking the time to leave a review. We apologize for any for any inconvenience caused by the refunded order you experienced. We understand that this may have been frustrating for you, but we want to assure you that the decision was made to ensure the safety and security of your account and payment information.

Our security system flagged your order as a potential fraudulent transaction. To proceed with the order, we required additional verification from you to ensure that you are the account holder or the owner of the payment method used. We requested that you provide us with the name of OUR merchant as it appears on your online banking statement. This was a standard verification process that we implement to ensure the legitimacy of each transaction and to protect our customers from potential fraud.

At SoftwareKeep.com, we value the security and safety of our customers over sales. We take all necessary steps to ensure that each order placed on our platform is authorized by the account holder or the actual owner of the payment method used. We understand that this may cause inconvenience, but we believe that it is essential to ensure the safety and security of our customers' information.

We apologize if this process was not clearly communicated to you, and we appreciate your feedback. We are continually working to improve our processes and communication to ensure that our customers have the best experience possible.

Thank you for your understanding.”


Verified
5/5

2023-04-27

Thank you Daniel! (Excellent Customer Service)

"Every time I've contacted Softwarekeep for technical support they are immediately responsive.

I've had to reinstall all of my software on several occasions and would need to reactivate the software that I purchased from Softwarekeep. My most recent request for new keys was handled by Daniel who responded to me almost immediately each time I sent an email so I am very grateful to him especially.

I sincerely wish all companies cared about their customers as much Daniel and his team at Softwarekeep.com.
"

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Verified
5/5

2023-04-27

Superb Customer Service!

"I've had problems with my machines getting corrupted therefore requiring the reinstall of my software, on multiple occasions. The technical support with Softwarekeep were very understanding to my situation and always responded immediately when I reached out to them due to needing new activation keys after a complete reset of the machines.

If only every business I have to interact with were as responsive as this team, they are truly outstanding in my opinion.
"

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Verified
5/5

2023-04-26

Trusted and timely excellence!

"I have used Softwarekeep on several occasions and they have never let me down. In fact, they are trusted, customer-focused, and they deliver timely excellence! Would highly recommend!"

Pricing of products and services
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