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Product & services pricing
4.21/5
Chance of future purchase:
3.94/5
Shipping & packaging:
3.93/5
Customer service:
4.35/5
Return/Replacement policy:
3.72/5
Featured Review


Verified
5/5

2023-03-22

Problem I had was all my fault they made it right 100%.

" very informative and helpful shopping experience"


Verified
5/5

2023-03-21

SoftwareKeep.com Awesome as Always!

"Needed an older version of Office that is specific to a vendor's software specs. SoftwareKeep.com Awesome as Always!"

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Verified
5/5

2023-03-21

Recommended

"I had to cancel an order and Softwarekeep quickly refunded my payment. I would definitely consider them again if the need arises."

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Verified
5/5

2023-03-21

Great experience

"Worked perfect! Thank you very much"


Verified
2/5

2023-03-21

Shady Purchase

"took payment from PayPal without the option of "Review and Pay"---be cautious of being signed in or using PayPal with this site "

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Verified
5/5

2023-03-21

Excellent customer service

"I am very pleased with the level of customer service provided. I had an outdated OS and tried to upgrade only to achieve the blue screen of death as some call it. The software worked for appx 1 week and then the crash. Multiple troubleshooting conversations and ultimately it was determined that a full refund was in order. After the troubleshooting chaos, the final decision was swift. Highly recommend them for their superb assistance and guidance. "


Verified
5/5

2023-03-20

Great, quick service!

"It was easy to order the software and the instructions for installation were quick and accurate! Thank you"

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Verified
5/5

2023-03-20

avg software

"Bought the software. The next day they notified me it was backorder. They emailed me daily until it was shipped 4 days later. Great service!"

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Verified
5/5

2023-03-20

Worked well installing

"No problems installing MS Office 2021 on my new Windows 11 laptop. I had installed MS Office 2013 years ago on an older PC without a problem so I came to SoftwareKeep once again.

Pleased they offer these products, as I am a retiree and an infrequent user of office application softwares to be investing in the year subscription.
"

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Verified
4/5

2023-03-20

good

"Instructions were a little unclear, multiple places said it would only work with macOS 11 or later, but my mac is too old to upgrade to that. Help guy told me it would work anyway, instructions were not very clear, but it did eventually work. Thank you."

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Verified
1/5

2023-03-20

Not Good

"I wanted to upgrade from Windows 8.1 to Windows 10. Instructions I received were all about a new installation (which I now know). Via the new File Explorer after installation, I could not see any of my old Desktop, my Applications, all the really valuable stuff. I had backed up documents, pictures, downloads. Since I was expecting an upgrade, I did not worry. On the final reboot, my old environment was gone. Now I'm left with reinstalling all my programs. Windows.old has the structure, but missing .dll files to make some programs work. I have not found one application that is working. BE CAREFUL, DO NOT FOLLOW INSTRUCTIONS THAT DO NOT EXPLAIN WHAT THE INSTRUCTION WILL ACHIEVE!!!! It is now sadly very apparent, I should have asked more questions, instead of preceding blindly expecting a different result than I got. I say I upgraded my wife's computer when Win10 when it first came out. I received a download, ran it, and her file structure remained. That is what I was expecting. Did I receive the wrong instructions for upgrade. YES, yes, yes........... and I'm still irritated, but alas this has been an expensive issue in the end.
"

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Verified
1/5

2023-03-20

BAD

"While they said they sell this software product - They can't deliver the software that I paid them for. This is a product that comes in a box off a shelf. It's not like they have to write the programs but they say it will take 2 weeks to find the software???"

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Rep reply posted 2023-03-21
A rep from Softwarekeep.com, Softwarekeep, has responded:

“Hi,

Thank you for sharing your feedback regarding your recent experience with our software. We are sorry to hear that you missed the expected time of arrival of the purchased software. As stated on the website, the physical product you ordered will take 2-3 weeks to arrive.

We understand how frustrating it can be when things don't go as planned, and we apologize for any inconvenience this may have caused. We want to assure you that we take your feedback seriously and will take steps to improve our processes to ensure that our customers have a better experience in the future.

Please be assured that your purchased software is already on it's way. If you don't have it in 3 weeks, please do contact us back anytime so we can assist you further.”


Verified
5/5

2023-03-20

I would recommend Softwarekeep.

"I was a little reluctant at first to purchase from this reseller because I had used another company for years. Softwarekeep had the software I needed and the price was very competitive. The purchase was successful and I did not have any issues with downloading or installing it. I will be using Softwarekeep again for my software needs, they delivered!"

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Verified
5/5

2023-03-20

Delivered Despite Doubts

"Felt a bit weird at first, but endorsed by a few (separate sources), so I went with an office 2021 key. Got it for ~60% of list. Initial delay was scary, got my key probably ten minutes after purchase (well within their 30 minute window), but had no issues redeeming the key or since."

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Verified
5/5

2023-03-20

Delivery as promised

"I was able to order software and download it directly from Microsoft within an hour. Count me as a satisfied customer."

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