"Was fairly simple to find what i wanted, price seems good, but have yet to install."
"Joe was nice, quick and efficient in helping me make sure my products were loaded successfully. "
"Apparently I am computer illiterate. After multiple failed attempts my office manager did it in one try. Thank you"
"Joe was spectacular but the fact that I had to make up another e-mail address in order to get it to work was less than optimal. Joe - great. Process - mildly less than great. Then Joe with control of my desktop filled in 5 star ratings for everything. Bad move. Although the price was right - would not go this route again after interaction with Joe on Zoho."
"Great customer service - very satisfied!"
"I accidentally added two selections of the item I wanted. I had a hard time cleaning up my cart to display only the one item that I wanted."
"Worked just as described. Highly recommend. Great service."
"Bought windows 11 by mistake. They corrected my mistake. Excellent service!"
"had some questions and they got back to me within a couple hours AND IT WAS A REAL PERSON WHO
RESPONDED!
"
"Insisted on taking over my computer to download the program. Couldn't give me a link that I could download myself. My computer tech warned me to NEVER let anyone take over my computer."
"I am following the directions and it won't install, the customer support was great and tried different options"
“Hello,
We appreciate your feedback and take it very seriously. We have noticed that you left a negative review about our product/service, and we are sorry to hear that you had a negative experience.
We kindly ask if you could consider revising your review based on your experience with us after addressing your concerns. We want to make sure that you are completely satisfied with our product/services.
Thank you for choosing our company, and we hope to hear back from you soon.”
"It said I would get my code within 30 minutes it's been over 12 hours now"
“Hi,
Thanks for leaving us your feedback, we appreciate and value each and everyone's feedback on our products and services.
Your order was held for further review as it failed security checks, that is why we sent you an email requesting you to verify your order. We have not received any response, so we sent another email again today. Please respond to that email at your earliest convenience. Orders are autorefunded after 48 hours if it remains unverified.
Should you have any additional concerns or questions, please feel free to reach out anytime by replying to the email I sent or contacting us through our hotline or chat support on the website.”
"I haven't been able to unlock the app. I notified them and they said they would get back to me. They haven't yet and I believe it's over a week."
“Hi,
Thanks for leaving us your feedback, we appreciate and value each and everyone's feedback on our products and services.
We are truly sorry to hear you have not been able to install your software. We received your email and we have just sent you further instructions on how your software can be downloaded and activated.
Should you have any concerns or questions, please feel free to reach out anytime by replying to the email I sent or contacting us through our hotline or chat support on the website.”
"Problem with using offline and Save any projects came up with errors "
“Hi,
Thanks for leaving us your feedback, we appreciate and value each and everyone's feedback on our products and services as this helps us improve our services for the better.
We have reached out to you through our email support channel as we would like to further assist you and find a resolution to this issue. Please do respond to that email at your earliest convenience.
Should you have any additional concerns or questions, please feel free to reach out anytime by replying to the email I sent or contacting us through our hotline or chat support on the website.”
"Easy to install, just follow instructions. Need to get on youtube and get a lesson."
"Microsoft edge found a coupon for me while I was shopping for Office 2016 home and student (similar to honey). Once I added the promo code, I made my purchase. I received a code in my email within 30 minutes and then followed the provided email instructions to activate the software. I'm happy to say that the software I paid for is working well with no issues encountered so far. "
A rep from Softwarekeep.com, Softwarekeep, has responded:
“Hi,
Thanks for leaving us your feedback, we appreciate and value each and everyone's feedback on our products and services.
We received your email with the screenshots of the error messages. It looked like you were running the default installer which installs a 32-bit version of Outlook which triggered the error message since you already have other Office apps installed in 64-bit. Like what our team advised in their response to your email, open the downloaded installer and look for the folder labeled "Office" and run the setup64.exe file there to start installing a 64-bit version of Outlook and avoid the error during installation.
Should you have any additional concerns or questions, please feel free to reach out anytime by replying to the email I sent or contacting us through our hotline or chat support on the website.”