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Product & services pricing
4.37/5
Chance of future purchase:
4.11/5
Shipping & packaging:
4.08/5
Customer service:
4.56/5
Return/Replacement policy:
3.94/5
Featured Review


Verified
5/5

2024-03-01

Excellent customer service

"After purchasing Microsoft Office, I didn't know the next step but when I called, I immediately got Daniel on the phone to help me through every single step! He was very patient, super focused and very thorough, explaining every step and covering every thing I needed to first unistal my Microsoft 365 trial before installing the 2021 version. He was very intuitive when he heard how confused I was and helped with guessing what i was doing wrong. I'm confident I'll be communicating with him in the future when I run into obstacles or need learning tips, as they also offer support with all Microsoft purchases! This support team is an important part of the software purchase and I'm sure I made the right choice in purchasing from SOFTWAREKEEP.COM. I highly recommend choosing them for all software purchasing as payment was smooth and secure, excellent customer service & their prices are better than the official Microsoft store! Win win"

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Verified
5/5

2024-03-01

Outstanding service

"Eric got the issue resolved quickly. He knew exactly what was wrong and was not only knowledgeable, but clearly explained my error in a professional manner (which didn't ding my pride unnecessarily ,-)
I would recommend your company specifically for the excellent support team you have.
Kind regards,
Denise
"

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Verified
5/5

2024-02-29

Lenovo idea pad

"Package came quickly. The setup wasn't to bad. Computer works pretty good."

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Verified
5/5

2024-02-27

Excellent customer service

"I was assisted by Emre today. I struggled a lot to download microsoft office 2019 on my old macbook however, Emre guided me step by step, was very patient and assisted me all the way through until my applications were ready to use"

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Verified
5/5

2024-02-26

Bitdefender Internet Security (1YR, 1PC)

"I have used the code and thing went smoothly "

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Verified
5/5

2024-02-26

All good

"I always worry when I select a top Google suggested vendor. The product order and delivery was just as expected. I have not had any issues.

"

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Verified
3/5

2024-02-26

Could be far more streamlined.

"The process of setting up a purchase for the OS was tedious & timely. I think considering this is the sale of Microsoft products that it could be more efficient."

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Verified
5/5

2024-02-24

The best!

"Easy. Quick. Good support!"

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Verified
5/5

2024-02-24

Prompt Refund

"After I realized I had ordered the wrong thing, I had a refund within 24 hours. "

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Verified
5/5

2024-02-24

Excellent assistance

"The service representative Paul was excellent, thorough, patient and professional. We are very appreciative of the level of professional assistance. "

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Verified
2/5

2024-02-23

Frustrating

"It took a lot of try's to load software so it would work. Never got the promised discount either.
Will go elsewhere next time
"


Rep reply posted 2024-05-10
A rep from Softwarekeep.com, CustomerSupportTeam, has responded:

“Dear Valued Customer,

We appreciate your feedback and take it very seriously. We have noticed that you left a negative review about our product/service, and we are sorry to hear that you had a negative experience.

We would like to take this opportunity to apologize for any inconvenience caused and address your concerns. Our team is dedicated to providing high-quality products and services, and we want to ensure that every customer is satisfied.

We kindly ask if you could consider revising your review based on your experience with us after addressing your concerns. We want to make sure that you are completely satisfied with our product/service and would appreciate the opportunity to resolve any issues you may have encountered.

Thank you for choosing our company, and we hope to hear back from you soon.


Best regards,


SoftwareKeep Support Team”


Verified
5/5

2024-02-22

Installing Microsoft Office 2016

"Thank you Emre for your patience and your competence. The result is great."

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Verified
2/5

2024-02-22

Not quite like MS office

"I couldn't print an envelope correctly. There is no help either."


Verified
5/5

2021-02-24

Quick response

"Responded quickly and solved the problem. Nice to not be left in the dark and frustrated."

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Verified
5/5

2024-02-21

Great customer service

"I had questions before and after purchasing software for my Macbook Air. David and Emre answered the questions quickly and thoroughly. The software arrived well within the 30 minute time frame. Good job! I don't buy software often, but I'll come back to Softwarekeep next time I need something."

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