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Product & services pricing
4.37/5
Chance of future purchase:
4.11/5
Shipping & packaging:
4.08/5
Customer service:
4.56/5
Return/Replacement policy:
3.94/5
Featured Review


Verified
5/5

2024-05-14

Awesome customer service

"Email system crashed right after making a purchase. Emre was immediatley available and resolved the issue by resending the purchased codes within minutes. A+++ Service."

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Rep reply posted 2024-05-17
A rep from Softwarekeep.com, CustomerSupportTeam, has responded:

“Hello,

Thank you so much for your positive review for Emre! We are thrilled to hear that you had a great experience and found everything to your satisfaction.

Your kind words and feedback motivate us to keep improving and delivering top-notch service to our customers. We're glad you enjoyed your visit to our site and found it user-friendly and helpful.

If you have any further comments, questions, or suggestions, please do not hesitate to reach out. We look forward to serving you again soon!


Best regards,

SoftwareKeep Support Team


Verified
5/5

2024-05-14

Perfect

"SoftwareKeep is recommended, easy to purchase, process, and it works for my newest MacBook Air M3 2024. I bought Microsoft Office 2021 with great deal! And Eric was really responsive to my question, thank you again!"

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Rep reply posted 2024-05-17
A rep from Softwarekeep.com, CustomerSupportTeam, has responded:

“Hello,

Thank you so much for your positive review for Eric! We are thrilled to hear that you had a great experience and found everything to your satisfaction.

Your kind words and feedback motivate us to keep improving and delivering top-notch service to our customers. We're glad you enjoyed your visit to our site and found it user-friendly and helpful.

If you have any further comments, questions, or suggestions, please do not hesitate to reach out. We look forward to serving you again soon!


Best regards,

SoftwareKeep Support Team


Verified
4/5

2024-05-13

Exactly what I wanted

"I wanted the microsoft word software for a good price and I got everything I wanted. There was a small delay in getting the download but the staff at softwarekeep kept me informed and connected until I got my software. Easy to install. I did not notice when I purchased the software online the option of getting a 'hardcopy' of the program. I would have like to have had that.
Thank you for an easy process!
"

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Rep reply posted 2024-05-17
A rep from Softwarekeep.com, CustomerSupportTeam, has responded:

“Hi Laura,

Thank you for sharing your positive experience with our service! We are so pleased to hear that you enjoyed your time with us and that everything was to your satisfaction.

Your wonderful feedback helps us to keep improving and ensures that we continue to provide the best possible service to our customers. We are glad that our website served your needs well.

If there’s anything else we can assist you with or if you have any suggestions for further improvement, please don’t hesitate to contact us. We look forward to your next visit!


Best wishes,

SoftwareKeep Support Team”


Verified
5/5

2024-05-11

Excellent service

"I ordered the Widows version of MS Office and I ave a Mc computer. I thought I had therefore lost the money. However software keep came to the rescue and ae swapping the software key for nothing!!

That's real service isn't it?

Roy Morgan
Swansea, UK
"

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Rep reply posted 2024-05-14
A rep from Softwarekeep.com, CustomerSupportTeam, has responded:

“Hello Roy,

Thank you so much for your positive review! We are thrilled to hear that you had a great experience and found everything to your satisfaction.

It was a pleasure assisting you with your concern and your kind words and feedback motivate us to keep improving and delivering top-notch service to our customers. We're glad you enjoyed your visit to our site and found it user-friendly and helpful.

If you have any further comments, questions, or suggestions, please do not hesitate to reach out. We look forward to serving you again soon!


Best regards,

SoftwareKeep Support Team


Verified
5/5

2024-05-03

Exceptional Company!!!

"I purchased my software and received it almost immediately after I paid, however there was a problem trying to load it , I contacted Daniel who was more than eager to help me, he remotely took control over my computer only to find I ordered the wrong software for the version of Windows I was running on my computer, he then explained what I needed and what the cost was going to be, but Daniel did something you just don't here of these days, Daniel refunded me all of the money I paid for the first error software I had downloaded and then he provided me with the corrected version of Microsoft's Office all for the same price. Initially when Daniel loaded the Microsoft Office it did not look right to him and he told me it may take a while for Microsoft to upgrade the software. I am happy to say that two hours later my computer began its up grade of office and all is well and I received my full refund the the following day. The honesty of Daniel and his company I would feel confident to recommend them to anyone.
Lee B.
California, USA
"

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Rep reply posted 2024-05-15
A rep from Softwarekeep.com, CustomerSupportTeam, has responded:

“Hello Lee,

Thank you so much for your kind words and for this amazing review! We truly appreciate you for giving us the opportunity to assist you,

Your kind words and feedback motivate us to keep improving and delivering top-notch service to our customers. We're glad you enjoyed your visit to our site and found it user-friendly and helpful.

If you have any further comments, questions, or suggestions, please do not hesitate to reach out. We look forward to serving you again soon!


Best regards,

SoftwareKeep Support Team


Verified
5/5

2024-05-02

installing microsoft 2019 - Daniel

"Daniel was fantastic. Talked me through issues really clearly and succinctly. Exceeded my expectations around communication."

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Rep reply posted 2024-05-15
A rep from Softwarekeep.com, CustomerSupportTeam, has responded:

“Hello Rachel,

Thank you so much for your kind words in this fantastic review you left us. It’s wonderful to know that you had a positive experience and that our site met your needs.

Your feedback is invaluable and encourages us to keep striving for excellence. We are thrilled to know that our efforts to create a seamless and enjoyable experience have paid off for you.

If you have any further feedback, questions, or ideas, please do not hesitate to reach out. We are always here to help and eager to improve.


Sincerely,

SoftwareKeep Support Team


Verified
5/5

2024-05-02

Great after-purchase help!

"I purchased some software for the first time in about 10 years. I installed it on a new computer (my old computer is a 2010 vintage, 14 years old). Things did not go well. But then I got hooked up in a "chat" program with the software maven, Daniel. Daniel listened to my problem and guided me step by step to the solution. Daniel was patient and told me what to do, what I could ignore and what was important. Everything seems to be working now. Kudos to Daniel and Softwarekeep."

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Rep reply posted 2024-05-17
A rep from Softwarekeep.com, CustomerSupportTeam, has responded:

“Hi,

Thank you for taking the time to leave such a positive review of our service! We are delighted to hear that you had a fantastic experience and that everything met your expectations.

Your kind words and feedback motivate us to keep improving and delivering top-notch service to our customers.

If there is anything else we can do for you or if you have any suggestions for us, please feel free to get in touch. We look forward to welcoming you back soon!


Warm regards,

SoftwareKeep Support Team”


Verified
4/5

2024-05-02

Some troubles at the beginning all good at the end

"I purchased a software and didn't notice at the beginning that the downloaded version was not compatible with my operating system. Anne from the support was very helpful and guided me step to step through the whole process of uninstalling and reinstalling. Very professional"

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Verified
5/5

2024-04-29

Friendly and effective support

"We bought MS Office 2021, but had some issues to install it. Within 1hr we had two people (Anna and Daniel) to support and to solve the issue. Now everything is running perfectly."

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Verified
5/5

2024-04-26

Eric did an awesome job

"Eric spent close to 1h debugging the issue on my computer, including making a call to Microsoft. Now all is good and working."

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Verified
5/5

2024-04-26

So helpful and kind!

"I purchased Microsoft Word for my PC but never got the email with the product key to download it. I reached out to support and they answered me insanely quickly! They sent me a product key for the entirety of Office Professional Plus at no additional cost. I was so grateful for their help, especially because I needed to software quickly for my new tutoring job. Thank you so much again!"

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Verified
1/5

2024-04-26

Trouble

"When I tried to download from the flash drive, it said the flash drive was corrupted. I would like a response about how to fix this problem."

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Verified
5/5

2024-04-24

Easy download

"I,ve bought Publisher before and the up dated software is as good as ever to use. Simple to download and install, following the instructions."

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Verified
5/5

2024-04-23

Outstanding Service!

"When I bought a new desktop about 2 ½ years ago, I was looking for a particular past version of Microsoft Office and found it at Softwarekeep. The email instructing me on how to install the product I purchased mentioned that I should feel very free to contact them if I have any difficulty installing the software fully. I had no problem then, but I did recently. My computer was crashing due to the microprocessor overheating. The computer manufacturer, after trying a hardware fix unsuccessfully, said that I needed to reset the operating system. I did so, but then had difficulty getting my Softwarekeep software functioning again. Daniel and Emre at Softwarekeep very quickly, politely, and effectively helped me through the process until all was well again. Thank you for standing by your product, even after more than two years, and providing extremely friendly service! Harry"

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Verified
5/5

2024-04-20

Excellent Customer Support

"After hours of frustration in dealing with Microsoft, AI, and lack of customer with a complicated problem I unexpectedly landed upon Softwarekeep.com. I needed to make a phone call to them immediately after a purchase and Daniel answered the phone. It was Daniel's pleasant, knowledgable, and patient manner that got me through my install problems. Daniel was persistent and did not end our call until I was satisfied and had a better understanding of the situation I was dealing with. Softwarekeep.com and Daniel are names that I will keep in my password/computer notebook. Thank you so much for providing me with outstanding service. Linda
"

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Rep reply posted 2024-05-15
A rep from Softwarekeep.com, CustomerSupportTeam, has responded:

“Hello Linda,

Thank you for taking the time to leave such a positive review of our service! We are delighted to hear that you had a fantastic experience and that everything met your expectations.

Your kind words and feedback motivate us to keep improving and delivering top-notch service to our customers. We're glad you enjoyed Daniel's service and found it exceeding your expectations.

If there is anything else we can do for you or if you have any suggestions for us, please feel free to get in touch. We look forward to welcoming you back soon!


Warm regards,


SoftwareKeep Support Team”