"Had my issue sorted out and taken care of immediately and everything went as smooth as it could have! Excellent service by everyone I interacted with, especially Caitlyn, and Paige G! "
"We discovered Sole equipment at ****'s Sporting Goods. Researched Sole and came up with some questions regarding the LCB upright bike. Called in on the 866 number and got Aaron. He was knowledgeable, professional, courteous and friendly. Responded to my questions, offered suggestions and guided me to the correct purchase based on my parameters. Aaron is an outstanding representative of Sole! Thank you. Glad we found out about Sole and had the pleasant experience to work with Aaron.
Dave Little "
"Great customer service, very knowledgeable and answered all my questions. "
"Aron did a fantastic job of assisting me my questions and purchase of a new elliptical 95s."
"My experience with Paige was great. However, the other two times I called, the customer service reps where AWEFUL! We received a treadmill that does not run. When I made a service call to order a new motor 3 weeks ago, it was NEVER entered into the system. I made the decision to return the equipment due to the incompetent service people I had previously spoken with as they did not represent the company well. I did receive an RMA number, however, after speaking with Paige, I'm considering keeping the treadmill. She has placed an order for the replacement part (unfortunately, the part is not in stock) so not sure how long it will be before the treadmill will be running. "
"Viola was very helpful and knew exactly how to help with the problem on my F63 treadmill. She also gave me advice on preventative maintenance that I greatly appreciate!"
"Very satisfied with representative Adam, helping me with the issues.very professional and attentive.
Thank you:
hector marrero
order number 761317-1"
"Encountered an issue with a broken monitor. Phoned customer service. Within 5 minutes replacement parts were on the way. Paige G. Was knowledgeable, courteous and prompt. Soles service lives up to the hype!"
"Called about a possible belt replacement for my treadmill and also mentioned that a metal piece fell off. After asking for pictures he informed me that the metal piece was apart of the frame and part of the lifetime warrenty! He then lead me through the steps to request a replacement, overall very nice and helpful! 10/10"
"I wanted to provide feedback about how satisfied I am with my recent support experience. Shelly assisted me with work order (767571-1) and was very helpful with guidance and recommendations regarding my repair, as well as providing maintenance tips that will be beneficial for keeping my Sole treadmill running optimally. I appreciated her straightforward attitude and how willingly she shared her knowledge. Thank you Shelly!"
"I filled out a warranty request online and after 1 1/2 weeks I hadn’t heard anything. I called the service number and was connected with Shelly Lindsey. She took care of my warranty issue and gave me additional information that was very helpful. I appreciate being able to speak to such a helpful and friendly customer service person."
"My treadmill had some technical issues and the tech service had it taken care of with 0 problems "
"SHELLY WAS VERY KIND AND EXTREMELY HELPFUL IN SOLVING MY PROBLEM WITH MY SOLE TREADMILL..
SHE GAVE ME CONFIDENCE IN STILL PURCHASING SOLE PRODUCTS IN THE FUTURE. WHAT A FANTASIC EMPLOYEE YOU HAVE.
THANKS YOU AGAIN SHELLY."
"I had a broken part, a wire, Shelly had my claim processed in minutes. She was a great help. I appreciate her"
"She was able to sort out my problem with my elliptical. Unfortunately, you didn’t have the part in stock. However, she was able to locate a vendor who did and he’s coming out tomorrow to make the repair!"