"My package never arrived. I’ve contacted soma with no response. My credit card was charged weeks ago... so disappointing"
"Despite informing customer service on multiple occasions of their mistake, they refused to correct it. I plan to file a complaint with the Tax commission in my state."
"Bought some lovely pajama pants, Tossed Willow. Took several weeks to receive them."
"Prompt & accurate purchasing."
"Still don’t have my things I ordered over a month now!!"
"Styling and quality exceeded expectations. My only complaint was speed of shipping."
"Excellent service. Awesome"
"The seamless bras are as comfortable as some of my sports bras- and that’s saying something. The pajama bottoms feel like butter. "
"I was referred to Soma by a good friend and I am so happily surprised - I love these bras! They are so comfy, supportive and best of all they don’t have wire which I find gets very uncomfortable. The undies are super cute and comfy too! Highly recommend!"
"I had a very mixed experience with my purchase at Soma. I loved the product I received, but delivery took an extremely long time, much longer than I have been experiencing with other retailers during the Covid crisis."
"The PJ's I ordered arrived very quickly. They were for my daughter. She commented on how soft they felt, and I took them out of the package. They really felt luscious! Glad I ordered these for my daughter."
"Delivery of items...no tracking info given. No way of tracking where my merchandise is"
"I’m very happy with my purchases Although I prefer shopping in there brick and mortar store"
"I’ve been buying Soma for a couple of years now. At first I loved the products and bought many for gifts. Since the summer of 2020, there have been quality issues with the fabrics. One jogging suit started pilling after 3 wears. I paid $160 for the set and expected it to last a looong time. I washed in cold water and hung to dry. I returned it to the store. Some of the pjs and gowns purchased in 2020 are showing slight pilling after a few weeks too. I wonder if Soma has changed suppliers or fabric criteria. Still loving bras and **** though! "
"For the last 4 years have ordered my granddaughter , daughter and daughter-in-laws PJ sets at Christmas in various short sizes with never a problem. This year - very few sizes available in short! Also many items canceled after I ordered - not available! Hoping this was just a 2020 experience!!!!!"