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Verified
5/5

2020-12-27

Great quality and price matched, very fair

"Cool nights pajamas are my only pajamas I will wear. And the fair, and excellent service of the company will keep me as a satisfied happy customer for a long time. "

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Verified
1/5

2020-12-27

Christmas On Line Order

"I ordered three items. Two of these were the same item, same size. I noted that these were gifts and requested the gift receipt. Each item came separately, and only one had the gift receipt. These orders took quite a bit of time to be completed and shipped.
Very disappointing.
"


Verified
1/5

2020-12-27

Still have not received items

"Ordered on 12/4/2020. Today is 12/27/2020 and still not received items ordered. The items were Christmas gifts. "


Verified
3/5

2020-12-27

PJ’s

"It was Xmas, low in. A lot of options. My daughter-in-law likes the OJ’s, very soft"

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Overall product shipping and delivery process

Verified
1/5

2020-12-27

Awful arrival time

"I ordered my package on Dec 8th.. it is now Dec 27th and have still not received my package.. "


Verified
1/5

2020-12-27

Customer Service Non Existent

"My order was successfully placed and a few days later when I went to check the status, the product was on back order. No email to alert me and provide me with other options. Sent email requesting that the order be canceled and received notice that they would not respond due to demand. "

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Verified
3/5

2020-12-27

I didn't receive products yet.

"Waiting for pajamas ordered on Dec 5th for Christmas for my mom. Postal service is backed up. Not Somas fault, but still disappointed."

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Verified
5/5

2020-12-27

Website is easily navigated, great service

"Found a good buy, and received the merchandise very promptly—just as I ordered it."

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Verified
1/5

2020-12-27

Customer service ignored 2 emails

"They sent me an incorrect item, and haven’t responded to 2 emails I’ve sent about it. Very disappointed. "

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Verified
5/5

2020-12-27

Pleased

"It’s always a pleasure shopping at Soma or online "

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Verified
1/5

2020-12-27

If I could give this a lower rating I would

"I never received a confirmation that my order was shipped. I placed on order on 12/8, as of 12/27, I still haven't received a status on my order. Worst on-line experience ever. I will never order anything else from Soma. Order #211742262."

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Verified
5/5

2020-12-27

Excellent

"Easy returns, high quality items"

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Verified
1/5

2020-12-27

Terrible!!!

"Still have not received my order!!!"

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Verified
1/5

2020-12-27

"Still have not received my items"


Verified
1/5

2020-12-27

"Still have not received merchandise that was ordered on December 6th."

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