"When the products arrived they’re great. But their shipping is horrible. Placed the order and it took a week for them to say it shipped then another week for it to arrive "

"I ordered a pj set 12/05/20 . No email concerning any thing about my order. You took my money and disappeared "

"I was in witicha falls Texas when I placed the order, billing address houston, shipping to Fort Collins Colorado. I received an email that my order was received. Then nothing. I was busy with a family matter so I didn’t realize how long it had been. After 2 weeks since the original shipping date I finally called. The operator asked me if I usually did international, Canada. Of course I said no. The order had been marked Canada. Since the border is closed the order was never filled without any word to me Finally the order was placed and it went out. But UPS didn’t deliver it. Instead they delivered it to the post office and had them deliver it"

"I began wearing Soma about 5 years ago. I have not been disappointed yet! "

"I feel they are poorly made and not the quality I expect from soma."

"I was expecting much better customer service. I was disappointed to say the least."

"I placed my order 12/5 and selected two day shipping. My item never arrived. It took me hours on the phone to talk to someone only to be told that they see it was shipped but never delivered, but I had to wait until 12/28. Then I could call back and get a refund (more hours on hold). In the meantime, she suggested I buy it again to have it expressed shipped. No thanks! I get it that it that packages can get lost. Their policy for when this happens is not ok. "

"I live Soma products. It took a bit for the package to arrive, but what else is new I. 2020? It did arrive in time and my daughter was happy with her Christmas gifts!"

"Placed order Dec 5th. Never got a response or item I ordered. Called three times each time never got through. Sent e mail they said to busy to answer. This order was payed through PayPal still no item will wait to see if they can send what I bought. Not happy."

"Love the product, availability and shipping were not good"

"I thought my item was a set"

"The nightgown was a gift for my daughter. She loved the fabric and style!"

"Great quality, she was very happy. A little pricey but worth it. "

"Delivery was fast and the dress fits amazingly!! Just as advertised, I’m so excited!"

"Love your underwear. There is no riding up. Comfortable lightweight all that I need."