"I ordered on 12-1-20 and 3 weeks later, am still waiting for package."

"Ordered on 12/3. Still waiting on half my order. Oh, and I only ordered socks!"

"I still have not received my order that I was charged for Dec 7th - today is the 22nd. No updates and cannot get through to customer service. "

"I ordered the two items on Dec. 3. They did not process my order until December 9 and charged my credit card at that time. It is now two days before Christmas and I still do not have my items. I went to the store to get help; they told me that I had to contact customer service. When calling them, they said that they couldn’t help me and that there wasn’t anything that they could do. Needless to say, I will never order anything from them again."

"Ordered a present for a friend. 2 weeks went by with no email order confirmation. Soma would not answer email or chats. Phone call to customer service stated order ready for shipment. 3 weeks after I placed the order Soma canceled it. Have not received a refund."

"On Black Friday I placed an order, My order got timed out during the payment being processed so I started another order. About 20 minutes after I received my second confirmation email, I received another confirmation email from the first order. I called Custoner Service and spent 55 minutes on hold and was disconnected. I called again in the morning and was told there was nothing they could, if I would have called right away they could of canceled the 1st order. I explained that I was on hold and was disconnected and she mentioned that they were probably busy. I asked if I could cancel at that time and she said the label was already generated and could not be cancelled and I should receive the items soon. I now had to wait for the delivery and then return it to the store. I did not receive my items for 11 days so clearly the order could have been cancelled and after the return I had to wait the full 5 days for the refund."

"Three weeks and haven’t received anything yet. Tried calling them and just endless hold time"

"Order not received and finding out when delivery was expected was difficult. Had to call and be on hold for 15 minutes just to hear it was on the way. However, never arrived. "

"My mom received a pair for surgery as a gift and they were incredibly soft and comfy. They seem to run a little small however. I ordered additional pairs for myself for Christmas and family members for gifts for Christmas. Unfortunately, items have been backordered, which caused confusion because when my credit card was charged it wasn't from Soma, but the parent company of Chico and it took me some time to realize what the charge was and that it wasn't a fraudulent charge. "

"I buy SOMA PJ’s for Xmas gifts! Best gift ever!
Great price, and great quality item.
Please keep offering them. The items arrived quickly for Christmas!"

"They are my favorite pj bottoms!"

"Shipped on 11 Dec 2020.. today is 22 Dec 2020. Package is “still” in Atlanta.. hhhmmm. Called and finally was able to speak with a representative after 2 hours on Hold. Response.. “All our packages are delayed by US Post Office”. Requested order cancellation, response “We can’t do that”, so I challenged the charge on my credit card. Will never shop at Soma again"

"Comfortable, perfect fit, and you don’t over heat at night "

"I ordered bras on line and was told they would be here around 4-15. I still do not have them and money was taken out of my account "

"Had previously purchased a Vanishing Back Full Coverage Bra and absolutely loved it. This bra was supposed to be the same bra including size. Recently lost 28 pounds and was still way too small. Could not fasten hooks. Cups were not padded as previously purchase and too small. Would not purchase again. Style and quality drastically different. "