"Ordered underwear on 11/30....still in transit according to shippi updates. I know things are backlogged bc of covid and holiday rush but everything from every other vendor arrived and I ordered those gifts 2 weeks ago!"
"I love Soma!! Good quality lingerie for a great price!! Love love love the Enbliss collection "
"I love their stuff. Will only buy Soma from now on."
"I have ordered 3 items for Christmas on Black Friday, all three of which were shipped separately. Still waiting on my third item, which has now taken over 6 weeks and was supposed to be a Christmas present for my mother. I love Soma and the clothes they make, but not being able to give my mom one of her gifts until well after Christmas proves to be very disappointing."
"Only received half of a Christmas gift.. Still have not received the other half.
Never again will I order a gift from Soma!"
"Everyone is very helpful and professional"
"Placed order online. Was delivered quickly and communication about delivery status was excellent. As always product is as expected!"
"Great service, quality products. Very comfortable. "
"I ordered two items from Soma on November 30th and it is now December 23rd and I still have not received either item! I kept giving them the benefit of the doubt, but there is absolutely no excuse for this kind of service—pandemic or not. Oh, and by the way, the items only had to go from Atlanta to Charlotte. I could have walked to Atlanta and back in less time than this is taking to arrive—if it ever does arrive!"
"Excellent. Kind agent. Patient and understanding."
"I've ordered things on line for my wife and the quality and size were great. Everything has show up quickly and she has enjoyed every item."
"I’m still waiting for part of an order and have had no updates. It is a gift and looks like it will not be here for Christmas. I don’t understand why there are are no updates."
"It took a long time to receive merchandise but everything was beautiful and seamless returns. I returned in the store, but kept many things. I live your pushy robe. Please make it as plushy as possible in long and colorful. Like aqua blue."
"Excellent experience with ordering online and received my order quickly without any difficulties. Thank you especially during these challenging times. "
"This store is so outdated in terms of policies and online shipping. They seem to be totally out is sync w standards of almost all other stores. The return policy is crazy even when they sell damaged items. Their online store has so many bugs that it’s almost impossible to purchase. And this is not just once or one issue but multiple issues every time. The quality of the clothing is average to poor (items fade quickly and rips/wear quickly). I do not recommend! "