"Sonic provides the crew and I just what we need when it comes to Electronix !!!! The staff is a lot of help, from the full of humor but stacked with knowledge tech support, to the very patient and helpful people at the front desk!!! Big A+'s from my us to the sonics!"

"Came here from Grado website, so I'm confident that seller has first quality, authorised merchandise. Awesome service, ordered online and picked up within the hour. Fast, friendly, perfect!"

"Website worked well, ordering was simple, and shipment was prompt. Overall, a great experience!!"

"One of the last few companies that still operates in the great spirit of American business.

Have I had a few problems with this company, yes.

Will I continue to spend my capital with them, Yes.

I do this because I myself have worked in the retail industry at the management level;

and it is apparent that Sonic Electronics takes responsibility for any short comings on their end,

taking it in stride, by putting the customer first, not by giving away the store, but instead by

listening to the issues; then weighing in and providing the results customers in this market want.


It is too common place for customers to get burned by retailers when trying to shop below retail cost.

This is not the case with SonicElectronix, they truly want repeat business from their shoppers.

With me they have that, a repeat customer who sings there praises to all around me.

Well done SonicElectronix, keep up the good work and positive business ethics.

Regards,
-Charles M."

"I am highly disapppointed with my experience at SonicElectronix and won't be shopping with the company again. I purchased a replacement keyless entry remote fob for my car alarm. It did not come with programming instructions so I was not able to make it work with my alarm (despite it being the correct model number & brand). I called SonicElectronix to ask for the programming instructions. They were unable to provide them, and wanted to charge me more than half the price of the product to return it! So now I'm stuck with a remote that I cannot use, and am unwilling to send it back because of the exorbidant restocking fee & shipping/handling charges (which is NOT mentioned anywhere on their website)!!
If I send back the product they will make 3x the purchase price (as they'll be able to sell it to someone else).
Talk about "you get what you pay for!" A very hard lesson to learn! Will be making this same purchase from another company that has assured me programming instructions will be included (and that if I have any problems with the product, and I can return it for FREE!! No restocking. No shipping/handling! This is what I should have done in the first place!!!!"

"EVERYTHING WENT GREAT! EVERYTHING WAS DELIVERED AS EXPECTED EVEN THOUGH I HAD FORGOTTEN TO TYPE IN THE MAKE, MODEL AND YEAR OF MY CAR. I SIMPLY CALLED AND THEY MODIFIED MY ORDER WITH THE PROPER ADAPTERS AND WIRING TO MAKE THE UNIT FIT WITHOUT A HITCH."

"good prices plus I'm local a good place to do business with. (same area code 20-30min drive) would recommend for all your car audio and electronic needs."

"The price was great and the product is amazing best amp I have ever used."

"GREAT PEOPLE and GREAT PRICES THANK YOU Richard"

"Great customer service, defiantly be back for more."

"It is always a pleasure to deal with SonicElectronix. They ship quickly and usually have the lowest prices out there."

"on 12/1 I called in to verify that the item wanted was in stock being that this order was/is time sensitive. I spoke with a very polite rep who advised that the unit was IN stock and would ship the very same day from their KY office. I didnt rcv tracking or updates for days. So, 12/5 I called in and spoke w a rep who said that there was no note of me calling in and speaking with a rep nor placing my order over the ph...??? How can this be? He said that my accessories were on back order. But why was I not told this. However, he said he would ship everything that very same day, bc coincidentally my accessories arrived THAT day. I waited for tracking, nothing. The next day, later in the evening I rcvd a tracking num. Ill update as soon as I rcv.

So I rcvd the item today and I am very pleased with the quality of the product and the way the unit was shipped :)
"

"Bad experience initially, but once my complaints were escalated their higher level customer service folks helped to resolve the issue in the end. "

"works great andsounds great! i am very satisfied and would recomend it"

"Stellar Customer Service! I new my item was on back order when I purchased it, but I couldn't beat the price and ordered it anyway. They have kept in touch making sure I was aware that they were aware of my order. They have even offered to find me an upgrade or comparable item at the same cost (or refund) if I change my mind on waiting. They also make it easy to talk to them over the phone - no hiding behind email, but of course they are very responsive that way too. They obviously want to treat they customers right - They have me wanting to find something else to buy just because dealing with them is such a good experience. How smart are they?!"