"Andrea Mendoza displayed superior customer service in assisting me to find an acceptable substitute for an item that was no longer available. She provided links to alternative options, and went above and beyond to smooth the reorder process. Much appreciated!"
"Made a mistake on the shipping address and when I realized it after the order had been completed and confirmation sent, I contacted the company and Connie Hubbard jumped right on the problem and resolved the issue before it became even more complicated. Excellent customer service is what sets e-commerce companies apart and thanks to Connie Hubbard's professionalism, this company enjoys a great reputation for service. Thanks, Connie."
"Jeanude Raymonvil in customer service did a great job in handling my situation."
"Ordered a signed photo for a Christmas gift on December 8th. Email receipt said that it wouldn't be shipped until December 18! Called and they said that it would arrive by the 23rd because it was a "gift" promo item. On the 18th I called since I didn't get a notification that it had shipped; the date changed to 12/19. Then called again on the 19th; I was reassured that it would reach me by 12/23. They didn't ship the item until 12/22! Arrived on 12/27. So, ordering on the 8th with a "gift" promo for guaranteed delivery by 12/23 meant NOTHING! Words mean nothing, only delivery and execution. No integrity with this customer service group."
"Lauren Alfonzo provided me with excellent customer service by fixing an error on my shipment. My shipment was missing parts to my ND bench"
"I was dealing with a Christmas gift situation that seemed liked it was never going to be resolved. Until I spoke with Andrea Mendoza who provided me with excellent customer service! I will continue shopping at SportsMemorabilia.com because of her efforts !!! Thank you so much !!!! I truly appreciate your efforts during a stressful season and gift for my son !"
"Tashia Booth helped resolve a very stressful problem I encountered over Christmas. If it weren't for her phoning up FEDex and dealing with everything for me I never would have been able to resolve the issue."
"Thank you Andrea, your customer service was excellent! Thank you so much for your help and answering all my questions about purchasing from Canada. Thank you again. "
"It was such a pleasure to speak with Andrea! She solved my issue quickly and with a smile ... at least it felt like she was smiling in our chat session! LOL"
"My shipment arrived with the glass shattered. When I contacted Jeanude I was given great service and very quickly a replacement was ordered.
Although I was amazed at the lack of packing and precaution taking by the shipping department Jeanude made my experience much easier to deal with.
Thank you Jeanude"
"I ordered an autographed picture on December 15 for my husband with guaranteed delivery by December 23. I received countless emails from your company wanting me to order “last minute gifts guaranteed December 23 delivery “ free shipping etc. I kept looking for a confirmation for delivery, all I saw was order more! Bla, bla, bla bla...bla bla bla bla.
I received nothing but emails wanting me to buy more stuff.
You promised after “going to the dungeon” I would have my gift overnighted. That was Wednesday, I waited until Friday to call and y’all were already on Christmas vacation so I had NOBODY to ask where the &@$# was my gift.
I’m so glad I didn’t fill out a survey ahead of time. The person I spoke with seemed to handle the situation, but someone somewhere dropped the ball.
Christmas morning = no gift
Thanks for nothing.
25% off the bill or I’m going to return it.
"
"If it weren't for her, I think SportsMemorabilia would have less than one. I knew there had to be someone there that could at least 'try' and help me out. Unfortunately, I was only dealing with one person prior to reaching her. I ordered an item well within the timeline to have it before Christmas, but unfortunately, it didn't make it. All I wanted to do was be helped. I finally gave up, decided to call and request someone else. That definitely did the trick! Andrea Mendoza totally rocks as she me with excellent customer service! She saved Christmas with the in-laws!
Take care,
GM"
"Was having some trouble tracking my package and I used their live chat and Andrea Mendoza ROCKED IT and solved my problem! I would use them again!"
"Connie Hubbard provided me with excellent service!"
"This company does not keep up with inventory and allows customers to purchase sold out/discontinued merchandise and takes the money before the item is even made and shipped.. And FYI this was a Christmas gift and it's literally 3 days before Christmas. Won't have the cash back in time to even look for another present.. But they are sorry and the person who I bought it for should understand... Thanks ooooooh and FYI does the celebrities that endorse this company even know what they do? Save your cash and visit a real company who actually cares when you spend your hard earned money for "