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Verified
5/5

2018-05-23

Great Customer Service

"Linda Blake & Vincent Gallo have provided excellent customer services. They welcomed me as a customer and provided great assistance in ensuring that my package arrived on time for my dad's birthday. They have easily made me a customer who will return. "

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Verified
5/5

2018-05-22

Shelby Coyle

"Great service with Shelby. I had many questions, and Shelby gave me valuable infos."


Verified
4/5

2018-05-22

Helpfullnes is still alive..

"ms Shelby Coyle was just a wonderful help!As an older lady of 80... i really admire that very much. She was just wonderful "


Verified
5/5

2018-05-21

Shelby Coyle

"Shelby was a great help and was super polite and knowledgeable on the topics I asked about. I’m very pleased with her service "


Verified
5/5

2018-05-21

Customer Service

"Connie Hubbard provided me with excellent service regarding a plaque i ordered from the above. She was very helpful on the phone and was able to speed up delivery of the package earlier than i expected.
I am very pleased with her great work.
Thank You
"


Verified
1/5

2018-05-16

Be prepared to wait

"Horrible customer service. Ordered an item on 4/16 that was supposed to be shipped in 10-14 days. 21 days later still no shipment. Called customer service and was promised the item would be done over the weekend. Wednesday still no word. Called back and was told “I can’t get ahold of the warehouse but I’ll try - if I don’t hear from them by 5pm I’ll call you back (mind you it’s 9am)”. Asked who’s the owner of your company that you have such **** service? “I don’t know I just work in customer service”. Who’s your supervisor then I want to talk to them? “They’re in a meeting” yea right...that’s super convienent.
Don’t waste your money - go somewhere that will actually get you your product
"


Verified
5/5

2018-05-12

Great Customer Service

"When I called to inquire about my purchase, Thais Evans answered all my questions with noticeable professionalism. He also told me once the purchase arrived from the UK, he would ensure it was Fedex'd to me the same day and gave me an expected arrival date. It arrived on that date! Thank you."


Verified
5/5

2018-05-12

Thanks!!!!

"I had made a mistake on my order and Connie went above and beyond to assist me and followed up on my order. Both her and Angel are exceptional. I appreciate all of their assistance!
Awesome customer service!!
Kudos Connie!
Kudos Angel!!
P S All items i have purchased have been fantastic!
"


Verified
1/5

2018-04-25

POOR CUSTOMER SERVICE

"i had ordered a signed hockey jersey from sports memorabilia through Amazon, finally after hours of looking online i had found the one i wanted. i look through the pictures to see what size they come in [the description had no sizes listed, and yes i know signed jerseys are ment for framing not wearing,but this was a special occasion.] any how i find a picture that says XL , it was perfect. i bought it as soon as i could. once i received it, wrong size. not to happy called sports memorabilia to hear a very polite gentlemen tell me he wasnt sure y i needed this size to b big. i told him the special occasion and it was clear, he tried his hardest to find the size i needed. but in order to get my refund i need to b transferred to customer service, where a rude lady was transferred to me. she sent me an email saying there was a restocking fee[which it didnt have anything said about restocking fee on description. or anywhere on jersey screen] and as conversation progressed she continued basically to tell me it was my fault that i cant read. jerseys arent ment for wearing ma'am i dont know why u thought it would b a large, no size is listed,....i again told her i looked at picture listed with jersey and no restocking fee was mention on description about restocking fee. no to mention i was being transferred to 3 other ppl before i got to her. back and forth, back and forth it was a nightmare, not to mention as well they couldnt find my return! 400$ down the drain! ups had dropped it off at 11:15 am 4/23 she told me she would get in contact with her team and find it, well 16 hrs had passed and the next day came, but it didnt pass. o called upset wondering why i didnt call just to hear she is still waiting for her team to get back to her. first ignorance now this! the only one who helped me through this horrendous purchase was a kind employee at sports memoriblia calling me to make sure everything was ok and if we had figured out the situation. Customer service however did not! she gave me attitude, was extrememley unorganized and was extremley rude! i will never shop here again. but a big thank u to sports memoriblia employee who helped me along the way. "

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Verified
1/5

2018-05-11

Selling items from ebays website

"I bought a few football cards from them recently and afterwards realized that some of the cards listed on their website are the exact same card listed on eBay serial number and all. They are just buying it off of eBay and reselling it to the customer for more than double the price. I feel the site is a complete rip-off"

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Verified
5/5

2018-05-09

Amazing piece of art.

"Excellent service. Quality products. Thank you Shelby Coyle for your continuous service to make sure I’m satisfied."

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Verified
5/5

2018-05-04

Excellent customer serviceI ordered a special gift for a dear friend’s birthday and it was shipped into boxes.

"I ordered a special gift for a dear friend’s birthday and it was shipped into boxes. I quickly called in Connie helped me and put a tracer since a showed delivered. Wow UPS contacted me and I had my friend contact the mail room as they provided me with signatures and sure enough at her company somebody knew was in there and holding the package by accident for four days .


That’s great customer service a lot of people nowadays will tell you to do it yourself . And story my friend is thrilled with her Kirby Puckett baseball card and the stand it sits in. I will definitely be ordering from them again
"

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Verified
5/5

2018-05-03

Thank you Genevieve Busby!!

"I purchased 3 items on their website with 20% discount code. 3 days later their prices reduced with a better discount.

Luckily I called and with great help from Genevieve I was able to get the difference back.

Absolutely happy with the customer service provided by Genevieve, she would go extra miles to help the customers. 6 stars out of 5.

They stood by their best price guarantee. Buy with confidence.
"

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Verified
5/5

2018-05-01

Great Customer Service!

"Linda Blake was incredibly accommodating to me with my purchase. She was able to contact the warehouse directly to ensure that my time sensitive order could be shipped early. It arrived within the next two days and she was readily available via email. I really appreciated her for personally taking the time to help get my packaged delivered! "


Verified
5/5

2018-04-24

Genevieve Busby rocks!

"Genevieve Busby provided me with excellent customer service! I will continue shopping at Fanatics!"