"Truly floored with the amount of support and help we received from Connie! She truly went above and beyond the call of duty to make sure our gift was sent to us in a timely matter for my father in laws birthday!! "

"Andrea Mendoza has been wonderful to deal with! I received the wrong item and she has assured me the correct item will arrive quickly.
My item DID arrive the next day so thank you Andrea!!!!"

"I have purchased from Sportsmemorabilia.com before and have always had a pleasant experience. The customer service is great and Linda Blake did a terrific job communicating with me about my order. I will definitely purchase again."

"I have bought many items over the years from this company. Always a fine experience until this time.

I worked with Ryan Beldan as a Sales Rep and he helped me choose 2 great Christmas gifts and assured me they would arrive in time. One didn't. After a couple of follow ups, I got a notification on January 15 that it was finally leaving the warehouse.

When it finally arrived, it was damaged. I messaged Ryan twice about this and got nothing back, so I went through the support line and Thais Evans stepped in and was very helpful and effective at replying.

Although Thais was great, the return took far too long. From the time I FedEx'd it back, it took over a month and a half dozen emails before the money was returned to my credit card in full.

Based on previous experience, I'd recommend this company. Based on my experience this time, I unfortunately would not. "

"She was very helpful with my questions I had about my tracking number for my order. She is very nice and seems to care for the customers very well."

"I paid extra to have over night shipping, and then I received my invoice and it stated the product would not be shipped for 5 days. I was transferred to a department and they couldn’t find my order. The customer service representative at the 1-800 number hung up on me. I still have not been able to cancel my order. This by far is the worst online experience I have ever had, and this is my first negative review. Stay away from this place! "

"She handled my problem immediately and it was resolved right away. I wish all customer service could be this efficient."

"Ingrid was very helpful and went out of her way. Thank you! Mike W."

"My order needed some extra attention regarding shipping. I spoke with Andrea Mendoza who provided me with excellent customer service! Everything turned out exactly as explained. Due to her and my overall experience I will continue shopping at SportsMemorabilia.com! "

"I was disappointed that my order hadn't been delivered in 3 days from purchase (paid for 3 day shipping) and I had it set to be delivered to an out of town address because I was vacationing there. A week later and two days prior to me leaving the vacation area my order still had not arrived. I called customer service and explained the situation to Genevieve and he worked hard to try to find a solution. He explained that because I was having the gift framed, it added 3-5 days to the front end before shipping. I was very upset and worried that I would not receive it in time for departure but Genevieve made it happen. He contacted the warehouse to get the status of the framing over a 2 day period and once confirmed completed, he coordinated next day shipping so that I received it just before leaving town. Though I wasn't thrilled about paying the difference for the overnight fee, the alternative was not receiving it in time (because they couldn't change the shipping address) so I'm happy with the outcome. And regarding the gift, it's wonderful. I purchased an autographed jersey and had it framed as a birthday gift for someone. It looks great and I know they'll love it."

"How good was Donna O'Donnell? One day we will be collecting her signature, because that's how good she is. FedEx was being, well FedEx. Donna jumped right in and I received my item within one day of my call to her."

"After purchasing an item from them nearly two weeks ago, I received an e-mail from one of their sales reps about a week later to 'discuss the details of my order' (whatever that means). Anyway, after replying to the e-mail on 4 separate occasions, I am still yet to receive a response. I have also e-mailed their support team (no response), called them twice (again, no response) and spoken to two different sales reps on their live chat - who told me it would take over 24hours to contact their warehouse and find out the status of my order (which is frankly kind've a joke) - I haven't heard anything since. No-one seems to know what the problem actually is with my order, or even where it is (other than that it hasn't been shipped). They were more than happy to take my money, but less so to actually help me out. As it is, it's looking like I'm not even going to receive the item I ordered, and I have no way of getting a refund because they wont contact me. Clearly others have had a positive experience with them, but I could not in good faith recommend this company to anyone.

Update: I have since spoken on live chat with Connie, who I contacted regarding a request to cancel the order and process a refund. Connie has been very helpful in enabling the refund to happen (and which I received within 3 days). Connie also put me in touch with her colleague Daniel, who responded to my e-mails very quickly and processed the request expediently. For this reason alone, I think a 2/5 (up from the original 1/5) is perhaps a fairer reflection of my experience with Sportsmemorabilia.com."

"I'm a newbie to sports memo buying and had an issue with verifying my merchandise. I called and Jeff took in my problem asap and within the same day I was contacted by Andrea. She was courteous and informed me step-by-step what was needed in order to address my problem. She promptly emailed me in the morning to give me the status, and an additional email in the afternoon saying that the problem was rectified.

I am extremely pleased with the service and will look to SportsMemorabilia (Canada) for any future memo purchases as I really feel that employees like Andrea "have my back, Jack" in the age of online fraud.

Thanks again! --J"

"I received a gift that I wanted to exchange for "store" credit. I was asked to take pictures of, and then return, the item. Once I sent the pictures the CSR wrote to say that she would be sending me a post-paid shipping label. I waited a week with no reply. I contacted the rep again and but received no reply and no label. I opened a new service ticket, received a confirmation and.....no follow up and no reply. Another week went by and I then used the chat feature to speak with another CSR (Connie Hubbard). It took about 20 minutes before I was told that I could return the item, but would incure a re-stocking fee. I indicated that this was unacceptable and wanted to speak with a superior. Me. Hubbard said that she would discuss the matter with a supervisor and contact me by the end of the day. Later I received an email indicating that I was given store credit and did not have to return the gift(!). I appreciate the customer service that I received from Me. Hubbard. She understood my frustration and after initially parroting the company line on returns, did at last resolve the issue in a way that was more than fair. "

"Linda Blake has to be the best in customer service if only every Person was like her these world would be a better Place.Not Only has She helped me Once’s With a Wrong order but twice she has all the patient in the world Linda Blake is the Person to go to if anything goes Wrong with your order ! Really really really satisfy with the Job she does! "