"I really want to say how thankful I am for what a great job your agent Shelby Coyle did in making sure my nephew received his Xmas gift. I realized about 10 days before that I had misread the shipping time and I chatted with Shelby to see if I was out of luck. You see, the framed item was being handmade at another site. She went out of her way to contact the warehouse and expedite the shipping so that it arrived several days before the holiday. I cannot tell you how much stress this relieved for me as the gift was the only thing my 10 year old nephew asked for! Thank you again, Shelby!!"
"I had an incident where my products I ordered were not delivered (we think they may have been stolen), and I called sports memorabilia to confirm that they had actually sent them. Shelby was absolutely amazing. She ensured me that she would get more products out to me and also follow Up with fedex to see where my original products went. Then she went a step further and continued to contact me to make sure I got my products. It was some of the best customer service I have ever had. Thank you Shelby for your kindness and your amazing customer service. "
"COULD NOT HAVE BEEN ANY EASIER"
"So I had an issue and my incredibly awesome customer service representative worked tirelessly to resolve the problem and basically save our Christmas. You should be proud to have such a hard working and dedicated individual such as Cristin Morel in your company. I can see that the sky is the limit for her. Thanks again."
"Purchased a mookie bets 2018 ball with holder and never got the ball they said ball was extra
Picture shows ball,picture of mookie and holder total deception ruined Christmas present"
"Gabriel was very helpful in providing the status of my order."
"There was a problem with my order, if it wasn't for Andrea my Nephew wouldn't have received his gift. Can't thank her enough!"
"Gabriel went above and beyond when he discovered my item was no longer in stock. As upset as I was, he immediately made up for it by offering a different item, better than the first, at no additional cost to me. And, it shipped the same day. Although I have not received the order yet, I am already impressed with the customer service. If the item i receive arrives exactly as described on their website, I will be recommending them to others and use them again for future purchases!"
"They came up with a creative solution for me and provided great service"
"Cristin is the absolute best customer service person I have ever had the pleasure of dealing with. "
"She understood the situation with my online order and acted accordingly. Smooth process. Thanks Cristin for your help "
"I have dealt with Connie Hubbard via e-mail on numerous occasions. She sets the bar high when it comes to customer support/ service. Keep it up Connie and thanks to you"
"Nick went above and beyond the service I was expecting to receive compared to other companies, great customer service thank you!"
"I ordered an item an unfortunately the wrong one was sent by mistake. Cristin M was able to successfully locate the right item for me and went above and beyond to ship it out the next day so that I could receive it when needed. I will definitely be shopping with Sports Memorabilia again in the future. Great service and quick shipping."
"I called Sports Memorabilia the day after I did not complete an order online. I thought the price had gone up significantly but what was pointed out to me was that I wasn't looking at the right item! Connie was very helpful in getting me to the right place and applying a coupon code that had expired the day before. She was super sweet and did not make me feel like the idiot I thought I was. Very thankful for getting that type of service during the holidays!"