"Cristin is TERRIFIC!! Very helpful, very understanding and WONDERFUL to deal with!! She made this whole buying experience a pleasure!!!"

"I e-mailed the service representative because there was a problem with my order. Taryn was absolutely the BEST!!! She replied promptly, was courteous, and resolved my problem completely to my satisfaction. I was amazed at how quickly she resolved this issue. Taryn went above and beyond the call of duty and I am so appreciate of her help. This has boosted my confidence in online shopping. I will certainly be back on Sports Memorabilia.com in the future for future purchases!"

"Poor customer service place a order on dec 8 never received any confirmation email wrote them on dec 24 never heard anything so called on dec 28 after a 20 day wait all they could tell me it was in a warehouse in Canada and didn’t know when it would be sent great customer service. STAY AWAY FROM THIS SITE!"

"I ordered a autographed Jersey that had a 7 to 10 business day processing time. I reached out to Shelby to either expedite the shipment and to find out what can I do since I will be leaving for a short vacation.

Shelby answered promptly, gave me full details of the shipment, reached out to the warehouse overseas and provided me with all the options I would have.
When the shipment arrived at the fedex holding location, Shelby again reached out and informed me that my package has arrived. After I went to pick up, she sent me an email informing that the package has been picked up and asked if I have any concerns or issues with it.
Shelby made my experience so pleasant and easy. This is the best service I have ever had with shopping online."

"Shelby reached out to me to let me know about my original order being canceled. I had to re-order but she gave me an adjustment for the inconvenience and helped me get rush shipping for Christmas. I got there a little late but it definitely wasn't Shelby's fault. She went ABOVE and BEYOND for me and I thank her for that."

"Buyer Beware, if you are purchasing an item from SportsMemorabilia.com, take screen shots of any delivery promotions and all of your purchasing screens. Even then they will not honor their commitments, but at least you will have documentation for legal action.

We placed an order on 12/14 for an autographed Pittsburgh Steelers helmet and a mahogany display case for a major client of ours with guaranteed delivery before Christmas. On 12/18 both products showed as shipped via 2 Day express service on the website. Then 2 days later (on 12/20) we received an email that 1 or more of our items had shipped via standard FedEx Ground service. When the package did not arrive on Friday, I called the provided number and left a voicemail (which was never returned). On Monday 12/24, Fed Ex finally attempted to deliver the package after our offices had closed Christmas Eve, so while we were extremely disappointed at Sports Memorabilia's lack of follow through on the shipping services we had expected and paid a premium for, we assumed that they had technically fulfilled their listed obligations under their posted Delivery Before Christmas Guarantee so we had to recourse but to humbly apologize to our client and deliver it on the 26th when we reopened.
FedEx delivered the package and upon opening it we found only the empty case. We pulled up the order on their website and it then showed that the case shipped on 12/20 and the Autographed Helmet shipped on 12/26 at no cost which is exactly what the terms of the guarantee stated would occur if they failed to deliver either item prior to Christmas Day. Then the real fun began.

We called the customer service number again and this time spoke to a customer service agent named Eukneique. She informed us that the order for the helmet was canceled by us on 12/18. She also told us that the 2 items we purchased were ordered separately on 2 different orders. Despite both items still showing in their system under a single order number and that both items were listed as having been shipped. Having now substituted her own version of reality, she went on to tell us that the item was no longer available even if they were inclined to attempt to honor their guarantee to send the item at no cost; however the helmet was still also listed for sale on the website. Eukneique was beyond unhelpful, and the only resolution she would offer was to provide a return label for the empty display case. She refused to acknowledge any of the information or documentation we have saved at each step of this ordeal. Then she had that audacity to request that we provide the company and her with a 5 star rating.

Their "Guarantee" was clearly a scam, this company and all of their websites should be shut down for dishonest business practices."

"Shelby from support was extremely helpful. Thanks to her I was able to track my mother's Christmas gift and got just before the holiday."

"Christin morel was extremely helpful. She above and beyond!!!!"

"I originally recieved a damaged item, but when I called Cristin immediately made a miracle happen and shipped out a new item so I got it Christmas eve. My God mom/aunt who has M.S. had asked for a signed Jim Harbaugh photo for a long time and she cried of joy when she got this gift. I'd give Cristin more than 5 stars if I could. Thank you again you made her Christmas "

"Lexi went above and beyond to make sure my order made it to me before Christmas day. I would definitely recommend this site to other people."

"Found exactly what I needed on this website, plus affordable framing options. Ordered too close to holiday and thought 'woe is me'! But customer service agent Lexi Mariner kept me updated on shipping status, even emailing on a Sunday with the fantastic surprise, the gift would arrive on time! First experience with this company but won't be the last. Thank you for the great support!"

"Cristin Morel went above and beyond to make sure my purchases were delivered before Christmas. I will be returning because of the unbelievable service I received. Cristin Rocks. "

"Cristin was incredibly helpful in assisting in our Christmas a great one. Extremely helpful, responsive and kind. Merry Christmas!"

"I ordered an item from them on December 7th and not only am I not going to receive my item that was promised to arrive before Christmas, but I received no notification of an issues and had to reach out to notify them and resolve the issue. Will not be shopping with them again. "

"I am working with Eukneique Allen on a shipment and a defect. She is extremely helpful and responsive and I commend both her and the company for being so customer focused."