ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2019-03-22

Cristin is Fabulous

"Cristin is a fabulous rep and deserves a raise.
"

Detailed Review Benchmark + -
Overall customer service
Likelihood of customers making future purchases

Verified
5/5

2019-03-08

Customer Service

"Cristin Morel was fantastic in assisting me in my purchase, as I was skeptical about something. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-03-06

CUSTOMER SERVICE.

"RECEIVED SOME WRONG ITEMS AND A DAMAGED ITEM, CRISTIN IN CUTOMER SERVICE MADE EVERYTHING RIGHT LIKE SUPER FAST, THANK YOU CRISTIN YOU WERE AMAZING TO DEAL WITH, AND A GREAT PERSONALITY. I WILL DEFINETLY SHOP WITH YOU GUYS AGAIN."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-03-05

Outstanding!

"Cristin M. was awesome to work with! She was so helpful that I am sure Sports Memorabilia will be the first place I look for expanding my collection! "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2018-03-01

Costumer service

"Cristin and danny handled a return i had and made it right. They also made sure my items were quality from stitching to the signature."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-02-02

customer service

"great customer service i call to check in my order and Connie answered all my questions she made my day I will use this co again tks connie"


Verified
5/5

2019-01-28

Great customer service.

"Had a little mix up with my delivery of my order. Called and talked with Cristin. She immediately called and took care of the issue and I recieved my product on the next availble delivery day. Great experience!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-01-26

Great customer service

"Cristin was amazing! She was extremely helpful!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-01-25

Thank you Connie Hubbard...

"A product I ordered last year was "discontinued". I tried the SM website again and it was "available". I contacted SM and spoke to Connie Hubbard and explained my initial disappointment and wanted to ensure that my order was accurate and complete. She reached out and confirmed that everything was on track. Yes...everything was on track and I am grateful for her support and her desire to make sure she was providing her best customer service... Thanks Connie!!!"


Verified
5/5

2019-01-23

Getting the Right Gift

"Connie Hubbard and Justin Sutherland helped me maneuver the site to trade in an initial purchase for one that suites my gift recipient much better! Thank you!"


Verified
5/5

2019-01-22

Great Experience

"I was SO impressed with my recent experience with Sports Memorabilia! I called the day after I placed my order hoping to change the shipping address and ended up connecting with Cristin. She was able to change the address no problem and become my point of contact through the transaction. I was super impressed with her level of customer service - very personable and helpful. She even asked that I touch base once my order arrived to ensure I was happy with everything! (I am - it's gorgeous!) Also, the shipping was incredibly fast... I live in Canada and was expecting it to takes weeks (and was a little nervous as this order is a birthday gift for a friend, so... time sensitive) it arrived in days!! I will absolutely order from Sports Memorabilia and Cristin again. Thank you!!"


Verified
5/5

2019-01-18

Returned Merchandise

"Cristin Morel was awesome from start to finish."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-01-17

Finally!

"I had some problems with another employee assisting me with a request regarding my purchase. I sent Customer Service an email and an employee named Shelby responded very quickly, professionally and completed my request. I do not know her personally, however, I feel she is an asset to your company. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-01-16

Connie is Awesome!

"I dealt with Connie on an issue I had and I couldn't be more pleased. She was extremely helpful! "


Verified
5/5

2019-01-03

KUDOS TO SHAKIRA!

"I was having some issues with Shakira and she followed up every week with the order and was extremely helpful. She went above and beyond to ensure that my order arrived just on time although there was some hiccups along the way! "

Detailed Review Benchmark + -
Pricing of products and services