"Sent me a used and defective gun. Barrel crown was off center, gun was dirty, cylinder marked from rotating, safety/shipping covers were removed and loose in box, tag had been cut off of trigger guard. I was promised a replacement, didn't get it, then ignored for weeks. I again was promised a replacement after a ridiculous amount of unanswered emails over a period of about two months. Was told that as soon as they saw I had shipped the bad one back, that they would ship the replacement. That never happened. As a matter of fact they again ignored me for weeks only to finally cancel my order.... never again!"
"Made 2 purchases from this company in the last 2 months and both were perfect. No issues."
"I have purchased ammunition from their website twice. Both times went smooth as silk. Their ammo may be a bit pricey but at least they have some. "
"I ordered a handgun and some ammo on October 23,2020. My Visa card was charged $517.84. I received no confirmation receipt,and was not given an order number. The $517.84 posted to my bank account on October 26,2020 paid to Sportsman's Outdoor Superstore. I contacted SOSS on October 23, via their website. On October 26 some lady from SOSS called me and left a voicemail,saying they'd had problems with their website and online orders. That they'd received a number of orders that were blank. I was told not to worry...that the $517.84 charge would not post on my account,that it would drop off. Well, she was wrong $517.84 was paid to SOSS and my emails to them requesting a refund for an order they say they didn't receive and that I have no order number for ,have gone unanswered. It's impossible to talk to anyone by phone.They ask you to leave a message. I emailed them a copy of my bank statement showing that $517.84 was paid to SOSS on October 26 and requesting a refund. They have ignored my request. I have had to cancel my Visa card and dispute the charge with my bank. Sportsman's Outdoor Superstore's customer service is horrible. They ripped me off! How many other customers have been robbed, ripped off by SOSS ? They are robbing customers."
"I ordered rifle on 10-19-20. They did state shipping might take longer than usual but I’ve tried emailing them several times with simple questions and nothing!! I’ve tried calling and no answer or returning phone calls after voicemails left.. I understand delays due to current situation but if they aren’t answering phones or replying to emails or shipping my rifle what exactly are they doing besides having my $$$$??? If I don’t hear from them soon I will be filing a fraudulent claim with my card company and getting my money back then taking my business elsewhere!! My advice if you’re reading this before making any purchase from them DON’T!!!!! Will be contacting BBB also hopefully they shut them down!! "
"I ordered and paid for a Smith and Wesson 380 Shield EZ. It was sent to my FFL and they received it without absolutely any paperwork as to who it belonged to. The FFL store will not give It to me without the paperwork from Sportsman Outdoor Superstore saying it belongs to me. I have contacted Sportsman by phone and also email 5 times and no response. Sportsman has my money, the FFL has my gun and I have NOTHING. I wish I had read these reviews before I purchased from this lousy place. Next step, I’m reporting them to BBB."
"My order said it was delivered, however we were home and it was NOT! Customer service will not respond. They stole my money!!"
"I purchased a gun with this company and they sent it to the wrong FFL and when I called to make it right and send it to the right FFL, they cancelled the order and refunded the value of the purchase minus $50.00 cancellation fee which I never cancelled it. I requested for a manager to call me to explain and never got response. They do not take phone calls only messages that they don't respond.
THEY RIPPED ME OFF!!!"
"Some years ago it seemed this company was legit w decent pricing, etc. Recently something has gone amiss. I made a key order, they charged my credit card. After weeks of silence, I asked the order be cancelled. This was before it was processed, shipped, etc. It was not only cancelled, all traces of it disappeared from their system, and, they have not refunded my credit card. There is a serious problem here. "
"I purchased a Ruger mark 4, not only were they just about the only ones who had it in stock they had a way better price on it along with free shipping, and even know the web site said due to high volume of gun sells it may be slow shipping but still got my gun in a timely manner, picked it up today couldn’t be happier, would use again. Thanks!!!!"
"This unethical company is price gouging people during the pandemic on high demand ammo. When a review stating this is posted on ammoseek, they get it pulled because they don't want people to know it. Ammoseek is just as much at fault for pulling honest reviews and covering for their price gouging. Unethical companies that take advantage of people during a crisis and price gouge them are bottom of the barrel. "
"I wouldn't recommend Sportsman outdoors Superstore to any one there hands down the worst place on the internet to shop not only will they take you money and not respond or acknowledge your emails but there phones are off there online website says 7 -10 business days but I'm reaching 15 business days and can't get ahold of anyone I'm getting ready to turn them in to BBB hopefully they will respond I had a 300 dollar order of ammo that I could already have if I would of found opticsplanet or some of these custome friendly places to order
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"I placed an over 800 dollar order. Shipping was taking a ridiculously long time, and so I cancelled the order. Refund was supposed to process within 3 to 5 business days. I am now at around 8 and still nothing. I've left multiple voice messages and sent numerous emails to customer service, no responses, won't answer my inquiries or issue a refund. Pretty sure my money may be gone, and I'll have to be filing a bank dispute."
"I was in the market for a new Ruger 10/22 Mannlicher (International). Sportsmans Outdoor Superstore. My local gun stores were out of stock so figured I'd purchase one via mail order and have it shipped to my local FFL.
I contacted Sportsmans Outdoor Superstore via email with three simple questions; "I wish to confirm that this item is in stock and ready for shipment. How long from the point that you are funded will it take to ship? You advertise that shipping is included in your price and wish to confirm that your advertised price of $319.99 it correct."
No response... I sent an identical email a week later. No response. Any business that is too lazy to reply to a simple email in order to finalize a sale has bad news written all over it. Based on my experience, and that of 50% of those who have done business with them, they're trouble waiting to happen. I opted to write them off.
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"I purchased a Savage. 223 Hbar in kryptek camo,came as a combo with Bushnell 4x12x40 Sharpshooter scope.
Here are my complaints:
•ordered 4/26/20 heard nothing..finally called got voice mail they shipped rifle 5/12/20
•The weapon was to have a removable box magazine with kryptek Baseplate to match the rifle.NO MAGAZINE, NONE!!
●The Bushnell 4x12x40 Sharpshooter scope was DISCONTINUED in 2009 per Bushnell Rep May 2020.They sold me a 11 year old scope!!!
• I called Sportsman,I emailed Sportsman,I even spoke to someone at Sportsman...NO Reply and No Magazine 1st contact may 12th today June 2 2020.
•I just filed papers against Sportman Super Store with my states attorney general (NC) and the Better Business Bureau in a attempted to get the kryptek Baseplate magazine I paid for!!!
• Last I am retired military and now farm...I mailed my State Tax Exemption Certificate to Sportsman as directed...Once again no reply and Sportsman Superstore still has NOT refunded the SALES TAX THEY BILLED ME AT PURCHASE!!!
I THOUGHT SOME OF THESE NEGATIVE REVIEWS WERE SPILLED MILK BY PEOPLE BUYING LOW END WEAPONS...● BUT NO ITS TRUE SPORTSMAN SUPER STORE ****!!!
Bryant
Retired Military small arm expert
NC Farmer"