"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"Full refund ,bought a new battery operated power washer "
"That spill on my laptop shorted it. Sent it to Allstate 4 repairs. Unable to repair. Sent me a check to buy a replacement. Went very smoothly. Took maybe a week total. I've been with allstate/square trade for a decade or two. Never had any issue. Always as good as their word."
"Muy rapido y facil me gusto mucho."
"Phone was irreparable, got reimbursed full value. Transaction were fast and smooth from filing claim to receiving check. Thank you. "
"This insurance has been a good deal for me as I have needed and used it, successfully, on a couple occasions due to mishaps with glasses. The process is easy and fast."
"Fast service and easy to get issue taken care of!!!"
"Received the money fast. I have never had problems with them."
"From start to finish, our claim took less than 24 hours to resolve. We submitted the claim, and it was dealt with efficiently, professionally and promptly within 24 hours.
11 out of 10 for service."
"Very happy with the service and the professional people that I have had the opportunity to work with. "
"Made a claim and within days had my return. So simple"
"Quick response on coving the glasses. However for the cost of my glasses it was not a beneficial coverage and did not purchase it for the new pair of glasses"
"The Service was reliable ,I will recommend you to anyone."
"Everything went extremely smoothly. Easy to file a clam, print the label, item was returned quickly. "
"No store available for repairs in my area. No item replacement being offered. So the insurance was a waste of money. Item is broken and can't be used. No replacement or repair available to fix the problem. "
"I don't like the fact that I purchased a full size air fryer with the 2 year protection plan. When my air fryer stopped working, they sent me an air fryer that looks like a toy. It's so small compared the the original one that you can't even cook much in it. This is a huge disappointment."
“Hello Reviewer2535255091,
We are sorry to hear you are dissatisfied with your recent experience.
SquareTrade does our best to provide expeditious and hassle-free service to all customers. We do our best to offer repair and replacement resolutions as our first priority. If the customer is not satisfied with the replacement offered, SquareTrade can reevaluate the case and provide additional assistance, but this must be completed prior to placing the order. We apologize for any frustration you experienced due to this.
We reached out to you to discuss this further.
Thank you,
LS.”
A rep from Allstate Protection Plans, Reviewer1530533754, has responded:
“
Hello Reviewer12720567,
We are sorry for any inconvenience you experienced with your recent claim.
SquareTrade does our best to provide our customers with efficient and effective resolutions in order to make the claim experience as hassle-free as possible. Our local repair resolution allows the customer to locate a repair shop within their area for quick and easy service without having to mail in their device. This resolution allows the customer to keep their original item and potentially preserve their protection plan in the event another issue arises. If the customer has any difficulty following through with this resolution, SquareTrade can reevaluate the case and provide additional assistance.
We understand the frustration that can come from this. However, we were happy to speak with you and come to an amicable resolution for your claim. We hope to provide a better experience in the future.
Thank you,
RR”