"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"Normally I don’t purchase these but in this case I did and am so glad that I did. Item quit working, was not fixable and they refunded my money. "
"I was very happy with my experience, until, I did no t recieve my replacement vacuum.
Filed a claim, received an answer and was informed that a replacement was in order. Now I have been waiting approximately 2 weeks and still no delivery. If and when I recieve my new vacuum, I would be more than happy to update this review. If I could get anyone from ALSTATE OR WALMART, to contact me that would be great also."
"Wasn't expecting a full refund. Was immediately issued. Wow "
"I found the steps to submit a claim straight forward and easy! And the process took one day!"
"I was pleasantly surprised by the quick and expedient action from my claim for a scratch in the lens of my glasses. I was not required to send them in or have a lens replaced. They simply asked for a receipt and sent me a check. Great customer service."
"I get insurance ,which wasn't what I thought . You tell me it covers electrical problems. The screen cracked , that's not covered . So if I get the more expensive insurance it covers 200 - 250 $ for screen . I find out the screen is 300 $ or more.
Cheaper to not have insurance and buy a new phone. .
"
“Hello Reviewer1840016110,
We are sorry for any inconvenience you experienced with your recent claim.
SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specifications of the coverage purchased.
At this time, we have reached out to you to address this matter and to provide additional support.
Thank you,
RR.”
"Took care of my problem in less than a week with a very polite and understanding woman who assisted this 76 year old man who is not tech savvy or computer literate. Had a check in one week. I have bought many service
agreements in the past from Allstate and never needed them, but this one time that I did, they did not give me a run-around, just took care of it and mailed me a check. without any problems.
Thank you so very much. "
"Allstate reached out to me and was kind to help me get a reinbursment. Thank you Allstate. "
“Hello Reviewer4234710018,
We apologize for any frustration surrounding your claim.
SquareTrade’s goal is to provide our customers with the highest level of service that is both seamless and effective. We attempt to give our customers adequate resolutions that will solve their claims in a timely manner. However, we understand that everyday life happens and customers may face outstanding circumstances that do not allow them to fulfill their claim as quickly as they may have intended. We apologize for any inconvenience that may have been caused when the customer contacted us to continue their claim process.
Again, we truly apologize for any trouble you experienced during the claim process. At this time, one of our specialists has reached out to you to provide additional support.
Thank you,
HG”
"Broke phone had my refund for full amount q week after they got it "
"The service was excellent ! We had no problem in submitting the claim, sending the ps5 out for service & receiving it back in a timely manner..thank you!"
"My experience was all good."
"The shipping was free and easy via fedex. The computer was repaired in one day and now works perfectly.
Even though the screen would not even come on, they were able to fix it. It was all free."
"Claim rep was very helpful and my item was fixed and sent back quickly. Thank you! "
"When my Shark Vacuum cleaner suddenly stopped working I didn't panic because I purchased an extended warranty. I always purchase one with the "What if in mind" . I Will continue to purchase
extended warranties they give me a piece of mind."
"I was amazed when I received the watch a few weeks later and it was repaired so that I could use it . "
A rep from Allstate Protection Plans, ouribe0503, has responded:
“Hello Reviewer150893140,
We apologize for any delays you have experienced with your claim.
SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience.
Again, we truly apologize for any trouble you experienced during the claim process. At this time, one of our specialists has reached out to you to provide additional support.
Thank you,
HG”