"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"My lenses were scratched. The coverage I purchased covered a large part of the cost of replacement lenses. "
"Processing my claim was fast.
"
"My dogs ate my cell phone!! I wanted to replace it, but didn't have enough to do so. I called Consumer Cellular about getting a phone on a payment plan and they said I wouldn't be eligible until March. It was then that they noticed that I had the protection plan, which I had forgotten all about. It turned out that for a $25 deductible, I could get me phone replaced. I am very happy that I got the phone protection plan!
"
"Thanks you so much it was great "
"Muy buena todo excelente gracias "
"When the same or comparable replacement couldn't be found, I received a refund in a timely manner. "
"I kept putting off filing a claim to avoid the stress just to find out that it was the easiest process! Great customer service to top it off."
"They gave me a hassle about the receipt and not being in a certain format then want me to send pictures of the protection plan and of the item with a note of the date and time and detailed description on the note next to the item then have to wait another 2 days for it to be reviewed this have been going on for a month now "
"I CHATTED WITH A REPRESENTATIVE WHO WAS QUICK EFFICIENT AND FRIENDLY AND HELPED ME COMPLETE THE REASON FOR MY CALL (THE SELLER AND SHIPPER EACH TOLD ME TO CONTACT SOMEONE ELSE WHEN THE PRODUCT BROKE)"
"It was easy to package and send. "
"I am very pleased with your quick respond to my problem."
"I must say it was worth. I will never buy any appliances without insurance. Thank You "
"Great service. Very happy"
"I went to a local repair shop. Got it tix send invoice. Now they whant me send certificate of technician that is qualified. I took to a licensed repair shop,
I paid my own money to get repaired. To pay for square trade is bad I will recommend my friends and family and all my costumers not to go to this all state . They owe me $165.00 I paid my pocket. You look any excuse yo not comply your insurance "
“Hello Reviewer2380909330,
We apologize for any frustration caused by your recent claim.
SquareTrade does our best to provide a seamless claim process. Our goal is to provide customers with adequate support to complete their claim process, making it a trouble-free one. There are necessary actions customers must take to help us move their local repair claims forward, such as submitting a valid local repair invoice with the store's information for a smooth and successful verification process.
We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.
Thank you,
LS.”
"The plan worked fine. There were a few hoops to jump through but overall it was a positive experience."
A rep from Allstate Protection Plans, Reviewer1530533754, has responded:
“Hello Reviewer2945062618,
We apologize for any delays you have experienced with your claim.
SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. However, there are necessary actions customers must take to help us move their claims forward, such as submitting pictures and proof of purchase for their item.
At this time, we have reached out to you to provide additional assistance and support.
Thank you,
RR”