"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"They take care of you if u have a claim and u get your refund right away."
"OUR POWER WENT OUT OVER A WEEK AGO. ONCE THE POWER CAME BACK ON MY TV, COMPUTER AND PRINTER WERE NOT WORKING. I CALLED WAVE/ASTOUND MY INTERNET SERVICE. THERE POWER WAS OUT AND FINNALY OPERATING AGAIN. I CALLED THEM AND THEY SAID THERE WAS NO SIGNAL AND THAT MY MODEM WAS NOT FUNCTIONING. I CHECKED MY WARRANTY ON MY PURCHASE I MADE AT Walmart on May 4th 2024. The claim process was going to take too long for me to send the modem back and wait for a replacement, so I used a backup Motorola to get me back in operation for my T.V. COMPUTER AND PRINTER. I DID CALL THE ALLSTATE CONTACT FOR THE CLAIM INFORMATION, THE REPRESENATIVE ASKED ME TO SET UP THE MODEM WITH MY POWER AND CONNECTION TO MY INTERNET PROVIDER. SHE DETERMINED THAT IT WAS NOT WORKING AND TOLD ME I COULD SHIP IT BACK BUT I HAD TO PAY FOR THE SHIPPING, I said no just give me a credit. So I decided to forget about the claim. "
"I had to use on a canopy. process was very easy as fast. Communication was fast. Settlement was fair. "
"The gaming controller broke, had to send it back for repair. I wasn’t too happy with that. But, it came back in just a week, fully working. "
"I was sent a cleaning kit not sure if it would work but it did got the whole stain. Out thank you "
"Overall experience was pretty good. Only issue is that the replacement item isn't eligible for the existing warranty."
"I added insurance to my daughter's bike and the bike started corroding. I contacted Allstate. They did not have her bike in stock and the option that were available were all for smaller kids and not the same bike size that she originally had so I asked if I could just get a refund and I was able to get a refund and purchase a bike somewhere else so I'm very happy with the process And customer service of Allstate ."
"Great experience, prompt claim processing !"
"Fast, easy and painless. Can't beat the serive. "
"Allstate couldn’t have been more helpful when one of my barstools broke. Although I couldn’t get the same chairs, the ones I picked out are very nice. I would definitely recommend Allstate to friends and family."
"My eyeglasses were damaged, process moved quickly and easily. I was issued gift card fast, returned to Sam's club and a week later had new eyeglasses
"
"Quick, simple process! Satisfied"
"Totally awesome and I will be purchasing on future electronics "
"Overall, I had a positive experience with filing my claim. The only disappointment I had is, I had to do it by phone took several different prompts and several minutes of getting shuffled all over the place before I could actually even talk to somebody that did not give a five star rating, I did talk to the agent. He was very thorough polite and filed the claim in an expeditious manner, but they definitely need to update their phone service to get connected to an agent more properly without all the props and misdirection. "
"In the beginning, customer service correctly diagnosed the issue with my washer not draining correctly. They set up the appt with a company they us the following Thursday. They would be shipping me the parts. The one part would arrive 2 days before the appt and the 2nd part would arrive the day of the appt. Their company changed the appt from Thursday until Friday. Thank goodness his appt was 3-6pm and the fortunately the part arrived around 1:30pm. I don't know what would have happened if the part arrived after the tech was here. The other very stressful issue is that the phone number of the repair company that was given to me along with the company name was a joke. Since I had to take off work to be home, I started calling in the morning to confirm they were still coming to my home 3-6. The phone picked up and said something like "our team is busy helping other customers and we will call you back...usually around 10 minutes. If you do not hear from us, call us back". I tried calling at least 12 times throughout the day unable to connect with them, nor did they ever call or text me with a confirmation. I contacted Square trade about this and they also were unable to reach THEIR customer. Around 4:30 I get a text the tech is on his way and he showed up shortly thereafter. One good thing I have to say is that the company's tech, Alex was a good technician and he fixed my washer. Another is that the parts were here (close-call) so the tech could repair the machine."
A rep from Allstate Protection Plans, ouribe0503, has responded:
“Hello Reviewer1874197588,
We are very sorry to hear that you are unhappy with your recent claim experience.
SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that are held to these same standards. We are very sorry to hear about the poor communication and the lack of consistent information throughout your claim experience.
At this time, one of our specialists has reached out to you to address this matter and to provide additional support.
Thank you,
RS”