"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"Customer service was Knowledgeable and very kind"
"Fast service , Fast Resolution to problem, very professional"
"Just great service and great plans for consumer protection "
"Had problems updating apps and phone was acting strange so I called to see if I could get my phone updated and instead they replaced it with a new phone. Only had to wait a couple of days for new phone and had it set up and ready in just a few hours.
The only problem I had was the new phone had a different charging system and no charger was supplied with the phone so when it arrived I had no way to charge it. After acquiring a charger I was in great shape.
I have had Allstate insurance for7 years and have had my and my wife's phones replaced with new ones twice with no real problems dealing with Allstate."
"Easy claim submission. Easy Return. Quick turnaround time. "
"It didn't take very long from my phone call to report the issue with my tablet until I sent it off, to when it was repaired and returned. You kept me informed all the way through the process.
Thank you."
"I have had other needs for repairs with this plan. Each time they are fast and very helpful. What a wonderful thing I bought this. With grandsons it is a necessity. Thank you. "
"Was simple to long in and file. Only thing that wasn’t told to me when I purchased was there was a $25 fee to use it"
"The C/s person understood my issue with the defective BBQ unit, I had pictures and all the information ready. The C/s staff follow through and agreed the unit was defective and could cause a fire etc - - the C/S staff followed through, and explained that ALLSTATE will be issuing a check for the amount I paid for BBQ - - Thank you Allstate Protection program, I normally do not by extended warranties, however things are being made to quick or as I call them throw out items, especially anything with electric - - Thanks again, "
"great people to work with no hassle just fast service"
"I asked a question about my plans from 5 days ago and still waiting on a response "
"I was unable to get you online. I called but did not know I could push the existing claim prompt to get help from a live person. I did a chat and the nice young lady told me. After that everything was great. Such nice staff you
have and so helpful to a Senior Citizen. Thank all the staff who helped me. I was about to give up.
Thanks e everything worked out. Thanks again."
"I always have a great experience with Allstate protection plans !It's always a good move to get All state protection plans when buying used electronics because it gives you a warranty you can trust! Thank you Square Trade/All state protection plan!"
"It was on time. Part broke and needed to be out of town the next day..."
"I was unable to use my MacBook without it being plugged in. Called and explained issue. Allstate checked my computer and was able to say it was a battery issue. Printed label and mailed it in. Received it back in less than 10 days at no cost and MacBook is doing great! Five out of five stars for sure!"
A rep from Allstate Protection Plans, LashaunSteele, has responded:
“Hello Reviewer3882324643,
We apologize for any dissatisfaction with your recent experience with us.
SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to ensure the customer's experience is as hassle-free as possible. However, there are necessary actions customers must take to help us move their claims forward, such as submitting pictures of their damaged items. This requirement allows us to verify essential details such as the model and serial numbers when applicable.
We reached out to you to discuss this and ensure the proper support is provided to resolve your issue.
Thank you,
LS.”