"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"Emailed numerous times when the refund check will be sent over 10 days the first round check then they voided it. The one that isn’t my name. That was my daughters I replaced."
"Thank you for all your help "
"My playstation controllers always break (stick drift) within 2 years, so after like my third failed controller I decided to get the "protection plan," and yep, this controller got stick drift after 1 year, so I went to my walmart account and clicked on "file a claim." That button directed me to create an account on the square trade site, but when I entered my email/password the site said "email and password don't match." So I went in and tried to reset the password and the error message said, "Can not reuse any of your past five passwords." So the system recognized the password enough to not let me reuse it, but not enough to let me log in to the account???
Anyone who is even thinking about dealing with this company should try to call them. Go ahead, try it... I'll wait. Couldn't get through, could you? It's absolutely impossible to call them. There system is set up to prevent all calls, so you are forced to chat with chat bots. I had to visit the site four or five times before my claim could be approved and each time the chat bots made me explain how the site wasn't letting me log in and made me go through their whole preprogrammed spiel before finally manually approving my claim.
And then when my claim was approved they sent me a link to print out a shipping label. I don't have a printer, so I forwarded that to the mailbox etc store and went to town to mail the thing back, but when I got there the person couldn't open the shipping label, because it required logging into the account, which does not work. I had to come back home and go through the chat nonsense once again to get them to send me a pdf version of the shipping label to my email.
And then when I went back to the store and shipped the thing to them I got an email telling me that my claim was approved and here is my gift card... and it didn't work due to technical problems. I will never EVER buy the protection plan on anything ever again. What a scam!"
“Hello Reviewer2548324162,
We apologize for any frustrations caused surrounding your recent claim.
SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service, especially when our online portal is utilized. In the event any issues arise, our goal is to ensure that you have the support you need during the claim process, either via phone or our chat feature. We are sorry this has not been your experience.
We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.
Thank you,
RS”
"I depend and trust Allstate for items I purchase "
"Didn't work and now it does!!!!"
"Very quick to respond. Nicely done repair. Only complaint was it took nearly two weeks to be without a computer."
"The process was simple and quick. No issues. "
"Great customer service., actually wanted to help "
"The Allstate plan did exactly what it was designed to do with less hassle."
"Great service all around!"
"I was able to get some help with filing a claim on a Hoover Shampooer that had stopped working, the only issue I have is that every HOOVER SHAMPOOER that Iv purchased has stopped working after 6 months of having the shampooer. But AllState claims was easy to use. "
"I am astounded at the customer service I received! "
"helped me get a refund and i bought a new one."
"Made a claim for my eyeglasses. The protection plan provide quick hassle free response.
"
"The service was great and speedy "
A rep from Allstate Protection Plans, LashaunSteele, has responded:
“Hello Reviewer1159146472,
We apologize for any delays you have experienced with receiving your reimbursement check.
SquareTrade does our best to eliminate any roadblocks that might affect customers. We send checks via USPS first-class mail. It can take up to 6-10 business days for customers to receive their checks. Although the process is usually quick, we might experience some delays. We are sorry this has been your experience.
We reached out to you to address this matter and to provide additional support.
Thank you,
LS.”