"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"No store available for repairs in my area. No item replacement being offered. So the insurance was a waste of money. Item is broken and can't be used. No replacement or repair available to fix the problem. "
"I don't like the fact that I purchased a full size air fryer with the 2 year protection plan. When my air fryer stopped working, they sent me an air fryer that looks like a toy. It's so small compared the the original one that you can't even cook much in it. This is a huge disappointment."
“Hello Reviewer2535255091,
We are sorry to hear you are dissatisfied with your recent experience.
SquareTrade does our best to provide expeditious and hassle-free service to all customers. We do our best to offer repair and replacement resolutions as our first priority. If the customer is not satisfied with the replacement offered, SquareTrade can reevaluate the case and provide additional assistance, but this must be completed prior to placing the order. We apologize for any frustration you experienced due to this.
We reached out to you to discuss this further.
Thank you,
LS.”
"You guys did a great job with speed and professional in dealing with my claim.. 2nd to none."
"My matter with my headphones was taken care of immediately and I am very grateful. Thank You Allstate "
"Great service
Thank you…"
"I've never had anything bad to say about Allstate there great . I was giving an option either they would fix my reel or take what the reel cost, and I chose the cost of the reel . I haven't received anything yet but I'm sure I'll be getting it in the mail soon. Keep up the great work Allstate. No one beats your Company."
"Phone broke, they replaced it, no questions or problems. "
"This is what I expect when I pay for service. Expectations met!"
"Had to call a few times to receive my credit and had to pay $25 dollars extra ."
"My issue was quickly resolved"
"Prompt reply to my request on our warranty "
"I put in a claim after running over a pair of head phones. It was easy to file the claim and they kept me in the know the whole time. Resolution was speedy as well. "
"It is good to know that you have someone who can help you when you need it.
That is what :ALLSTATE PROTECTION" all about."
"My camera broke, I went to the website and started a claim. It took less than a week to get it back. "
"Bad got 25 bucks when my item cost 100"
“
Hello Reviewer4059321690,
We are sorry for any inconvenience you experienced with your recent claim.
SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. We also do our best to ensure our specialists are providing accurate and friendly service. In the event the full payment was not received, our goal is to correct the issue before it causes any further delays.
At this time, we have reached out to you to provide additional assistance and support.
Thank you,
RR”
A rep from Allstate Protection Plans, Reviewer1530533754, has responded:
“
Hello Reviewer12720567,
We are sorry for any inconvenience you experienced with your recent claim.
SquareTrade does our best to provide our customers with efficient and effective resolutions in order to make the claim experience as hassle-free as possible. Our local repair resolution allows the customer to locate a repair shop within their area for quick and easy service without having to mail in their device. This resolution allows the customer to keep their original item and potentially preserve their protection plan in the event another issue arises. If the customer has any difficulty following through with this resolution, SquareTrade can reevaluate the case and provide additional assistance.
We understand the frustration that can come from this. However, we were happy to speak with you and come to an amicable resolution for your claim. We hope to provide a better experience in the future.
Thank you,
RR”