"When I purchased my printer, I also purchased the extended warrantee , not knowing how important that would turn out to be. As it turned out my printer developed a non repairable problem determined by the manufacturer.
That it when Square Trade came in and took control . They checked the purchase , and warranty info, and refunded my purchase. Thank You."
"Very helpful and assistive"
"customer service was very professional and knowledgeable "
"The whole process was very easy and I received the money right away to purchase new eye glasses."
"The problem was fixed but now it won’t stay paired with phone "
"I sent my broken PS5 to them and within a week they mailed it back to me and it works perfectly now! I sent it from Ohio to California so I think a week time is very exceptional service "
"A cousin was going thru a hard time after her divorce and really needed a laptop. I was in a position to help, so I bought her one with a Care Plan. It was extraordinarily difficult for her to file her claim since the Care Plan was connected to my account. Once we got it figured out, service was wonderful, but it was very frustrating for her"
"One phone call was all it took! I had my replacement phone in a few days!"
"Made sure my e- gift card was coming soon "
"Extremely satisfied with the process and the expedient manner in which my claim was handled.
"
"Have not received my gift card yet his is the second time I have not received it"
“Hello Reviewer2717088933,
We apologize for any frustration surrounding your claim.
SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure that our customers receives their payment quickly. We apologize that this did not occur in this case.
At this time, we have reached out to you to provide additional assistance and support.
Thank you,
RR”
"I called to warranty out my phone because I had it less than a year and had lots of problems with it. When I called them they gave me a couple choices to do, which none of them worked for me, it's my only phone. The person I talked to was really nice and tried to help, but they could only do so much, so I had to ask for a supervisor. After a few moments they got me one and I explained the situation and they understood and warranty it out. It took about an hour and I got my email. I like having them, I just don't like going through all the stuff to replace my phone if needed, and I did need it. My phone was not receiving calls that were important, and playing videos when I was out of the room, and the last one that bothered me was that I put my phone in my purse and then it started playing something and we were trying to figure out what the noise was on coming from and then I checked it, and it was playing some. They wanted me to take the phone to a local shop and have it worked on, but it would cost more to do that then replace it and I think they understood that. I do recommend having the insurance, it has helped us a few times. Thank you and God Bless you guys. "
"I had a laptop that went on the fritz because the battery was dying, and the manufacturer didn't even offer a service to replace it! But Allstate took care of it, no questions asked, and even did additional repairs that weren't part of my initial concern - including replacing the motherboard. It's like I have a new computer again!"
"I was a little nervous to send my computer to Texas from Idaho. However, from start to finish, my experience was flawless, save one tiny thing - I had to wait at home to sign for the delivery. Other than that - Perfect!"
"I shipped the VC back on a Monday and received it the next Monday. Great customer service."
"Amazing, Effiecient, clear, fast"
A rep from Allstate Protection Plans, LashaunSteele, has responded:
“Hello Reviewer874333373,
We apologize for any dissatisfaction with your recent experience with us.
SquareTrade uses certified technicians to complete all repairs, and we perform extensive diagnostic tests to confirm functionality before returning the equipment to customers. We offer a service guarantee of the work done for a period of time after the mail-in repair for any failures once the claim is completed. We are sorry the issue with your device is not fully resolved.
We reached out to you to address this matter and to provide additional support.
Thank you,
LS.”