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Product & services pricing
3.98/5
Chance of future purchase:
3.82/5
Shipping & packaging:
3.92/5
Customer service:
3.80/5
Return/Replacement policy:
3.89/5
Featured Review


Verified
5/5

2024-08-25

A protection plan that actually delivers

"My daughter dropped her HP laptop, causing the screen to crack. The screen was quickly replaced thanks to having bought the Allstate Protection Plan coverage when we originally bought the laptop at Costco. I submitted the claim easily online and the process from start to finish was seamless and fast. I'm usually skeptical of buying these type of plans for electronics, but in this case it was well worth the money. "

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Verified
4/5

2024-08-23

Easy to follow instructions to file a claim.

"No complaints with filing this claim. "

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Verified
5/5

2024-08-22

Resolved

"I had submitted a claim and then 3 weeks later I checked on it. Additional information was needed. I supplied the information. Within a week, I had a new router and my claim was closed. Communications were all done via e-mail or chats. The customer service area was very helpful.
The Protection plan was worth the money!
"

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Verified
1/5

2024-08-21

No Information to give!

"Yes I had Allstate protection on a pair of Samsung earbuds that batteries failed in about 5 months..I have yet to receive new ones or any feedback from Allstate over 10 days ago..so communication is Very lacking and replacement even worse."

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Rep reply posted 2024-08-22
A rep from Allstate Protection Plans, Reviewer3946019936, has responded:

“Hello ColorfulLeopard-37977,

We apologize for any frustration caused by your recent claim.

SquareTrade offers a variety of resolution options for our customers to ensure we meet their service needs. Our goal is to provide our customers with coverage throughout the life of the protection plan. Our resolution options are based on several factors, such as the type of item, the issue at hand, and the item’s price. All these variables are taken into consideration when determining the most appropriate solution for our customers. We are sorry to hear that you were dissatisfied in this case.

We understand the frustration that can come from this. However, we were happy to speak with you and come to an amicable resolution for your claim. We hope to provide a better experience in the future.

Thank you,
RS”


Verified
5/5

2024-08-13

Very professional. You do not see that much anymore.

"I was stressed due to problem with my phone, they made me feel better, I knew things were going to be okay."

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Verified
4/5

2024-08-19

Quick response, but replacement product very underpowered.

"I am not happy with the replacement dehumidifier. It is undersized despite the specifications. It is not powerful enough to dehumidify my 800 sq.ft. basement, despite being rated for 4500 sq.ft.. I cannot get the humidity under 65%. It is pulling water out of the air but not quickly enough and the tank is quite small and hard to pull out. The product literature for this Airplus dehumidifier does not include any manufacturer information. Neither does the box. I assume they don't want to be contacted. I am disappointed that this insurance would replace a product with such an undersized, sketchy, no name product. It is operating and better than nothing for the moment but it certainly is not up to the task."

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Verified
1/5

2024-08-19

This is a ripoff

"My experience has been awful every time I try to get my situation resolved it takes an hour on the phone they originally agreed to fix my phone and nobody would fix it that they recommended. Then they agreed to send me a replacement phone and the phone they sent me was not the phone that I had but a phone that was about 7 years old and inferior to the phone that I had I have spent hours on the phone trying to get this resolved yet every month they have no problem collecting my payment this is a rip off"

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Rep reply posted 2024-08-20
A rep from Allstate Protection Plans, LashaunSteele, has responded:

“Hello Reviewer2337782491,

We are sorry to hear you are dissatisfied with your recent experience.

SquareTrade offers a variety of resolution options for our customers to ensure we meet their service needs. Our goal is to provide our customers with coverage throughout the life of the protection plan. Our resolution options are based on several factors, such as the type of item, the issue at hand, and the item’s price. All these variables are taken into consideration when determining the most appropriate solution for our customers. We are sorry to hear the customer was dissatisfied in this case.

We reached out to you to discuss this and ensure the proper support is provided to resolve your issue.

Thank you,
LS.”


Verified
3/5

2024-08-18

Portion of cost

"They only reimbursed me for a portion of my expense."

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Verified
3/5

2024-08-17

Nice but couldn't help

"the person I talked with was very nice but ended up having to refer us back to Costco to get help with the TV"

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Verified
1/5

2024-08-17

Horrible Repair

"Broken screen on a tablet. Came back new screen not secured to rest of tablet. Opened tablet cover, screen fell off. Stuff inside messed up. Will never buy an extended warranty again. What a rip off."

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Rep reply posted 2024-08-19
A rep from Allstate Protection Plans, Reviewer3946019936, has responded:

“Hello Reviewer1423363957,

We are sorry for any inconvenience you experienced with your claim.

SquareTrade does our best to finalize repairs within five business days from the day that we receive your item. We provide practical and high-quality repairs. Complete item audits are performed and monitored to ensure all diagnostic tests are passed, and items are fully functional. All items go through a rigorous inspection process that is approved before release. However, we are sorry the issue with your device is not fully resolved.

Again, we truly apologize for any trouble you experienced during the claim process. At this time, one of our specialists has reached out to you to provide additional support.

Thank you,
RS”


Verified
3/5

2024-08-17

Moto 5g5

"Allstate was very good about helping me get another phone, however I was unable to get my original moto5g5. The phone I was able to get as a replacement is one I'll never buy again. Would really love to have my original brand phone back! Would love help with that. Other than that, they did get me a phone I could use right away and needing it for business I really appreciate that "

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Verified
5/5

2024-08-17

Professionals and fast

"Very smooth from beginning to end"


Verified
1/5

2024-08-15

Never again

"No, it’s August 15 and I still don’t have my money to buy my refrigerator back and I’m gonna be charging you guys on a daily basis of $150 a day for every day that it’s not here can’t blame it on the mail service you didn’t do your job First you were in such a hurry to get my policy stopped and give me a check to pay for my refrigerator and spoiled food and you still haven’t mailed it. That makes no common sense at all. Bad customer service. "

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Rep reply posted 2024-08-19
A rep from Allstate Protection Plans, LashaunSteele, has responded:

“Hello Reviewer2250893042,

We apologize for any delays you have experienced with your claim.

SquareTrade does our best to eliminate any roadblocks that might affect customers. We send checks via USPS First- Class mail. It can take up to 6-10 business days for customers to receive their checks. Although the process is usually quick, we might experience some delays. We are sorry this has been your experience.

We reached out to you to address this matter and to provide additional support.

Thank you,
LS. ”


Verified
5/5

2024-08-16

It was quite easy after talking to representative to print a label for my insured product's return.

"I was given the value of my phone(purchase price) two days after they received the broken phone."

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Verified
5/5

2024-08-16

Fast and easy.

"Chair issue.. one day to resolve."

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