"Purchased some pens and print cartridge. Package arrived next day when I selected regular shipping! Well packaged. I buy several items each month online and would certainly consider them again for my future purchases. Thank you!"

"Ordered an internal 200gb hard drive on 3/13 with a promised delivery on 3/16. Didn't hear back till 3/22. So called up and found out the item is not available at the offered price (The sales rep said something about the item being scratched!). Offered to check for item at a higher price. Also, sales rep said they tried to contact me. Load of BS! I didn't find in voicemails. Cancelled the order. "

"They did not fulfill their end of teh bargain. After an initially good experience with customer service, they canceled my order due to insufficient product and did not offer any alternatives or promises for the same deal when in stock again. To me it appears to be unethical business practice to go as far as they did in the order process then just back out. I will not shop there in the future."

"Staples is a decent offline supplier, however, online they are horrible. I ordered a 200gb maxtor 7200rpm hard drive, online it said that it was in stock so I ordered it. I entered the information and I got to the order confirmation page. It said, will ship on the 27th Feb. So now today it is the 27th and I recieved a email stating that due to high demand, your order has been CANCELED!!
What doesn't make sense to me is that even after I placed my order, I went back to the site and it said that the item was still in stock! A company as large as staples should exercise better policies and update their system real-time to reflect buyer demand and their inventory supply. I guess that Im just really upset because it was such a good deal, 200gb 7200rpm 8mb cache for $40 after rebate (only $40 rebate). Now I have to wait until another great deal comes along. I already bought a mad dog hard drive enclosure case from circuit city for $15, it will have to sit there unused for a while longer now.

lol, just got an email from resellers telling me to update because "you might not have had a chance to receive the merchandise you ordered since your review was written very soon after placing your order. By now you should have received your order from Staples." I still stand by my opinion, Staples online is crap, but in store is okay."

"Purchasing was easy, price was good. I ordered a 100pack cakebox of HP CD-Rs 52x and a 50pack cakebox of HP DVD-Rs 8x.

My only complaint was in the packaging. There were a few airpillows in the box, but the contents were easily able to move around.

On opening the box the cakebox of CD-Rs had broken locking tabs on the lid. The DVD-R box is fine.

I have used a few of each media and they work fine so it's just that it's not so easy to store the CD-Rs, since I need to be able to pick up the entire thing from bottom."

"I am profoundly disappointed with Staples Rebates. I purchased DVDs from them, and the rebate provider rejected my rebate for no reason. Maybe they figure for $6, most will not fight it. All I know is, Staples chose the rebate company to deal with, and they should be responsible for this fraud."

"I would just like to say that the toner that we order comes very quickly and without problem. Almost next day. We are a regular buyer and are happy with their online performance.

"

"Ordered laptop memory. Good price, got it delivered with free shipping on the date it was supposed to. Hassle free, no problems. The easy rebate thing is good too."

"Shopped in Staples couple times. Every time I make some mistake I'm able to call customer servise and correct it. So far I figured out that
ypu need to act fast - they process and ship it so fast that couple hours after your placed the order you will be unable to change it since it's
already somwhere in warehouse. However, you still
will be able to return it."

"With a new store recently opening just 2 miles from my house, I thought I would give their dot com store a try. It was the experience from hell.

First and foremost I am not unfamiliar w/ online shopping (have been using computers for 22 years …. on daily basis, been on line for about 9 years, and shopping on line for about 7+ years), having made tens of thousands in sales and purchases – I personally buy more on line than I do from b&m stores.

On Nov 25th at 6:02 AM ET I began ATTEMPTING to make some purchases, but THEIR system would not generate the online coupons. I placed the order anyways, with the plan of calling and having the coupons added later in the day. After logging off, I logged back on and tried again, only to discover that their system was in comatose state hardly responding. I checked out w/ just 2 more items. This time I cleared the cache, deleted all cookies, and started fresh. Placed a 3rd order, this time all was going fine!!!!!! I have made screen prints indicating THEIR system declaring ALL items being “AVAILABLE” on the 3rd order, so logic dictates that IF they were to handle the orders on “1st come 1st serve” basis, all 3 orders SHOULD have been filled. A call to Customer Service took care of the missing coupons, as well as confirming that they were having system problems w/ coupons being issued.

All in all, between all 3 order we are talking about $2,300.

Fast forward 2 days, and I began receiving emails that the most important items on the list were not being shipped and no rain checks were being issued!!!!! Phone calls to their C.S. were an added waste of my time, and when faced w/ the logical question “IF ON ORDER #3, WHICH I HAVE PRINTED PROOF OF YOUR SYSTEM CLEARLY INDICATING THE ITEMS AS AVAILABLE, HOW CAN YOU INSIST THAT NONE WERE AVAILABLE FOR DELIVERY, ESPECIALLY WHEN THE 1ST ORDER WAS PLACED 2 MINUTES AFTER THE STARTING DEADLINE????” The response received was much that you would get if you were to put a printed sheet in front of an educated baboon, or, from a recording (clearly dealing w/ someone who, while courteous, is either powerless, or unwilling, to do squat for you/me). Considering the considerable savings, I called & spoke w/ the General Manager of the local store, BUT … while both, apologetic and sympathetic, he was unable to help, giving me a phone # to “corporate”, which in turn took me right back to the very same aforementioned bozos, so I just hung up.

Being one to vote w/ my wallet, I did not bother calling to cancell the orders. Once the delivery truck arrived ….. at 8:45 PM, I simply and kindly advised the driver where to return and place, the boxes containing the remains of my orders (no, not his, he was just the messenger and a kind man), in hopes that it will require a surgical procedure to have them removed.

As for the odds of ANY future business, from me, to Staples, is FAR LOWER than that of my winning the Lottery (which I don’t play).

I am uncertain of Staple’s cost of acquiring a customer, however, I am willing to bet that they would have been way ahead of the ballgame, under the circumstances, would they have offered a rain check for all BO items, and/or some kind of voucher, since I informed them that the I could have waited till the holiday madness was over with.

My alternatives to shopping at Stamples …….. other than endless choices over the net, Costco is 300 feet from the near-by store, Office Depot AND OfficeMax are ½ east, as are Best Buy & Circuit City, along w/ countless others, ALL within LESS than a one mile radius.

MERRY CHRISTMAS & Happy Holidays to all reading this (……unless you are a Staples “executive/suit” or a Customer (dis)Service Rep, in which case, (polite) words cannot eloquently describe how I feel about, my 4+ hours wasted on this “shopping experience”, as well as about my getting ripped off).

Lastly, if you are among the unhappy ones, and judging form their 5.81 Lifetime score we are the norm rather than the exception) next time you see an on-line ad for Staples, make sure to click on it ……again and again and again (deleting your cookies in between would help) so to cost this “merchant” some added expenses.

Adios Staples.
"

"i got up at 6am and tried to buy the laminator online so i get it in my cart and try to get to checkout only to find that it keeps on getting errors so i spent 2 hours trying to submit and then i try to call and they say it is out of stock WTF never buy anything from staples EVER"

"Good experience, bought some software, shipped UPS ground and received it the next day (!), the rebate was filled out electronically which was a relief, it did take the full 8 weeks to get to me, but it had quoted 6 to 8 so that's fine.
"

"Ordered a 1GB Sandisk Cruzer Micro Flash Drive. Ordering was easy, used a coupon code with no problems, discount was correctly applied. Shipping was fast and item arrived on the date stated. Will do business again!"

"Just bought some office supplies from them. Good prices on most of the products. The site is easy to navigate too."

"I Placed order for "ITEM no 594774" on 9/13/05 order no: ***-***-**** @ of $107.98. Then i got a
mail from staples saying that the item is out of stock and back instock in 14 days and asked me to reorder the same at the same price. So I called up the store customer support and reordered order no. ***-***-****. At this time the representative didin't asked any payment or method of payment, as the same old order
is continueing. I have been looking my orderstatus, and no information or mail saying that I have to provide the method of payment. Now the order is cancelled by staples without any notice. I ring to the customer support, they said that "the order is cancelled because of lack of payment method".

I didn't get any informantion on my order status for payment method form all these 14 days. No mail is sent to me duting this period. No body asked for method of payment while placing the order. All of sudden after 14 days the store cancelled my order. Which is very bad.

I wrote a mail to staples, they replied as below.
--- "Staples.com" wrote:
> To begin with, I would like to apologize for any
> inconveniences that you have experienced with our
> customer service. Staples.com strives to exceed our
> customers' expectations by providing the
> highest level of customer service everyday.
>
> We do show the item was placed on backorder and you
> may not have been informed of the process to
> receive the backorder. We would be happy to replace
> the order for you with a credit card. However,
> that was a special buy price limited to the date of
> the sale. We are not able to extend the sale
> price to current orders. The sale was limited to
> stock at that time.
>
> We greatly value your feedback and comments and hope
> to continue our business relationship with you
> in the future. Please don't hesitate to contact us
> if we can be of further assistance.
>
> Thank you for your patience concerning this matter.
"