"I'm very disapointed ,you cancel my fligh tickets whitout ant reazon and I dont received any refound of my money .I feel I was scammed"
"Great price would use again"
"I think ‘‘twas a brilhant experience from beginning to end. Every step I would discover more benefits as student Universe member. "
"Good site for students to search cheap flights."
"Greatest experience I have ever had thanks.
Keep it up ✈️"
"Every thing smooth. I will continue with you"
"Not happy Jan - won't be using them again despite price"
“Hi, sorry that you spelled your name wrong. Per airline's policy, name change will be charged for a fee. If you have any questions, feel free to contact our customer service or the airline. Thanks. ”
"Really bad design that did not give the exact information on the flight or class clearly.
Update: Customer Service for StudentUniverse did reach out to me promptly and offered to reimburse me for the expense of purchasing baggage allowance. I had submitted my receipts for the same and I was reimbursed soon after. So this issue was rectified to my satisfaction."
“Hi, sorry to hear that. We display a pop-up window when a customer selects a basic economy class ticket. In the pop-up, we list the differences and limitations between basic economy and regular economy tickets, with options to upgrade by paying a bit extra. However, we understand the frustration when customers book basic and believe they are regular econ class, so if you ended up paying extra during the flight, please kindly reach out to our customer service team for possible reimbursement. ”
"Any help about it terrible attention "
“Hi, our customer service were able to pick up your call inquiring about date change of the flight. We also sent you a follow-up email regarding date change. Feel free to contact us again if you would like to make such change. Thanks!”
"Unfortunately they don’t listen to there Customers. I had a difficult family situation and they just insisted on their procedures, rather than being empathetic to my situation and trying to work on a resolution that wasn’t so rigid. I would never ever use or recommend this company, albeit harsh on one experience. In this day and age, flexibility is paramount. "
“Hi, sorry you felt that way. The transaction was flagged by the system so we asked for docs for verification. We would like to protect our customers especially when it is a high value booking. Once it's verified, the transaction will go through and you shall receive a confirmation email shortly. After all, we just want to confirm it is the credit/debit card holders that authorize the transaction. ”
"1: They take the money and later send you an email your booking wasn't confirmed...(sell unavailable tickets)
2nd time: they took the money and send an email to provide card details for card protection program and I provided them with info requested and still after a day .....no tickets!!!!!!
And they will only transfer your money back after days!!!
Horrible!"
“Hi, sorry you felt that way. The transaction was flagged by the system and that is why you were asked for docs for verification. Feel free to call us and we could assist you with your booking. We do not charge you if you don't have an active booking with us. It is up to the bank to process the payment/refund. ”
"my interlocutor Samantha described everything very professionally. answered questions quickly"
"Yay for not overpaying for flights"
"I was charged 194.32 for flight help and then when you told me it was changed you did not help me! I had to get in touch with Frontier and take care of it myself and then pay over 600.00. I will never use your service again!!!"
“Hi, sorry that this happened. Due to the fact that it was an airline schedule change, the passenger should not be charged for a flight change. Could you contact us again? We might be able to help you reduce your cost. Thank you.”
"I requested my itinerary to be sent to my email multiple times but haven't received anything. This function simply does not work. "
“Hi, according to our system, the e-ticket email was sent on Sep-28-2022 at 18:30:42. We have sent you another one just in case. Could you also check if it is in your spam folder? If you still cannot find them, please reach out to us again (customerfirst@studentuniverse.com ) and we we can send one more if you would like to try another email address. ”
A rep from StudentUniverse, StudentTraveler, has responded:
“Hi, sorry about that, but we did not receive the documents required so the booking was canceled. No charges were made and if you have any questions, please feel free to contact us or your card issuer. Thanks. ”