ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2022-03-22

Great deal

"Everything was good and helpful."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
3/5

2022-03-22

Broome here we come

"Nice and easy, wasn't hard to navigate"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2022-03-21

"Excellent service and affordable prices"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2022-03-21

Quick and easy

"Excellent service and very quick"


Verified
4/5

2022-03-17

"It was very glitchy and kept preventing me from finishing the purchasing from the cart. I was very disappointed as I've used studentuniverse before and had no problems.
Edit: Customer Service was understanding and willing to help fix the issue. They were quick in responding and fixed my issue.
"


Verified
5/5

2022-03-20

"good online and email customer service "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
2/5

2022-03-20

Amount changed to AUD to USD

"Price was showing AUD but deducted USD. Scam!"


Rep reply posted 2022-03-23
A rep from StudentUniverse, StudentTraveler, has responded:

“Hi, sorry that you felt that way. We do display the currency once customers add the selected flight to cart on www.studentuniverse.com. When customers proceed to the checkout page, the total cost shows the currency again, which is USD. If you have any other questions, feel free to contact our customer service. Thanks for choosing StudentUniverse! ”


Verified
5/5

2022-03-18

Going home for spring break!

"I was happy to learn about these deals for students like me!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2022-03-18

Booking made so easy

"I love that their website is so user friendly and easy to navigate. Compared to other website I also get a lot of more options and ways to modify my trip "


Verified
4/5

2022-03-18

"Prices are not very different from other sites"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2022-03-18

"It was very easy a day fast"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2022-03-18

"it was great to find good prices for tickets!"


Verified
1/5

2022-03-18

They double booked me and now telling me that there's nothing they can do

"I tried to make a purchase back in February and their webpage never confirmed it, nor did I receive any confirmation email form Student Universe, absolutely nothing. So I went ahead and booked a ticket in March 14th thinking the purchase didn't go through. Now after the 72 hour period has ended I receive an email from Student Universe saying that I have two similar bookings and that the ticket is no longer voidable. They actually waited to notify me after the cooling period was over so I couldn't do anything about it. Very disappointed with their service. Make sure that if you are purchasing anything from them you check with your bank if they charged you. "


Verified
5/5

2022-03-17

Great online travel resource!

"I was directed to Student/Universe from Kayak to book a flight. I was glad to see an option to cancel the flight within 7 days for a fee of $12.90. I did have to call customer service at one point, and I was helped by a kind, knowledgeable assistant who was able to answer all my questions. This was a great experience all around!"


Verified
5/5

2022-03-17

AMAZINGGGGGGG

"Will definitely book again due to the cost of the trips. Very affordable for college students "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service