"I was at one of your stores and was impressed by the great selection and great prices. The staff there was also very knowledgable and helpful and was there to answer any questions I had. I will definately shop there in the future. "
"Supplementwarehouse.com has better deals than most oother retailers online. But recently I have had fraudulent charges on my credit card but I wasn't sure where the credit card info was getting leaked. After I got my replacement card from the bank with a new account number, I used it only at Supplementwarehouse.com. Within a week, I have couple of fraudulent charges on credit card again. Please DON'T SHARE your CREDIT CARD details on this site. You may save few dollars by buying here but you may have to deal with fraudulent changes later."
"My order did come in a timely fashion as I have ordered from them on several occasions. What i did not expect was a bunch of fraudulent charges on my credit card! The funny thing was after I canceled that card my other card that i have used with them had a bunch of fraudulent charges also!I do not like to pay for other peoples shoes, perfume, clothing, and netflix. Good thing my credit card company blocked most of the charges. Still some charges hit my account.So please stay away unless you like paying for other peoples items. After doing research this definitely isn't the first time this has happened to customer who has ordered from this website. If this has happened please contact local authorities."
"I have been using SupplementWarehouse.com for all my nutrition and supplement needs for the past four years. The first time I visited the store I had no clue what supplements I should look into. Their staff is extremely knowledgable and know me by name now. Not to mention, they have the lowest prices around. They have a customer for life in me. Thanks!"
"Yep, had some fraudulent charges attempted on my credit card. Luckily they were declined and marked a fraud. Read through the NUMEROUS accounts of credit card fraud being reported in the last couple of months. I wish I had before placing an order. "Bob Lauby" will of course respond to my post with the same copy-paste text again, about how they're PCI compliant, blah blah blah. I'm intimately familiar with PCI compliance, and it doesn't guarantee that credit cards won't be compromised. As evidenced with the plethora of fraud being reported associated with this company. Caveat emptor!
P.S. I am 100% certain that the fraud on my card was associated with this company, as I had created a unique Visa "ShopSafe" credit card number used ONLY to place this order, and the fraudulent charges were attempted using this unique credit card number ONLY associated with SupplementWarehouse. Try to explain that one away, Bob... The reason the fraudulent charges were denied was because they exceeded the maximum allowed charge amount I had set for this ShopSafe number. Nice try, crooks.
*** Update ***
Bob sent me the following email:
"Unless you have evidence that we are stealing your credit cards or we have been NEGLIGENT with your credit card information, you are pointing the finger at the wrong people. Credit card fraud is a multi billion dollar industry. Companies that have had recent security issues include some of the largest banks in the world, paypal, google, walmart, monster.com, and adobe. We processed almost 3,000,000 transactions in the last year and have had fewer security issues than Google. I promise you we are not above the law and if we were not compliant or were involved, we would have been shut down by now. If you would like to talk to me, the CEO of Supplementwarehouse.com to address your issue personally, I will give my direct line."
Why didn't you post THIS as a response instead of your usual boilerplate text? In any case, the evidence that I have that you have been NEGLIGENT is that the number involved in fraud was ONLY used for your website. Thus, somewhere between your webserver and my credit card company, this card number was stolen -- be it with your webhost, your employees or your payment processor. And you have obviously read all of the reviews linking your website to credit card fraud. The NEGLIGENCE is in the fact that you know there is an issue, but you aren't taking any steps to prevent it from happening in the future, just spouting out the same denials. Please post your phone number that you offered up as a response to this post so that all interested parties are able to contact you regarding your credit card issues.
I will be sending information regarding this matter to the Wisconsin attorney general's office and Better Business Bureau in case they'd like to take action."
"I have been buying from this place before they were even online and I have never had any trouble with them. Everywhere else seems to be a rip off compared to them."
" I would recommend SupplementWarehouse.com to everyone who likes low rates, fast shipping, and outstanding customer service! I have been ordering from them for years and have never had a problem. I like the fact that they give away free gifts every once in a while with your purchase. I also recommend you check out the new location in Oak Creek! It is beautiful!!! "
"i recentley went into supplement warehouse. i was very impressed with the customer service, and the cleaniness of store. All of my questions were answered and i am very happy with the product i purchased. I also was very happy with the price, compared to other stores. Great Job"
"I have been looking for some great on line deals for my vitamins and workout supplements...supplementwarehouse.com has beaten all other on line services and retail stores...they are true to their word that they will honor their prices and are lower then other competitors....I also own a hair salon and I have been able to find what I need for my elderly clients and their needs....I would send anyone to this web site...."
"I received the package in a timely manner, but have not had time to inspect it yet due to the fraudulent charges that showed up on my credit card over the past two days. Over $6,200 in fraudulent charges!! While they say that they have a secure server, they obviously DO NOT!!! Don't place an order online unless you have lots of time to spare cleaning up the mess afterwards."
"I live in Clearwater Beach and have been doing business with Supplementwarehouse.com for several years. I have family in Milwaukee so while I was here I decided to check out their operation. Everyone at Bally's gym raved about this place so I had to see it for myself. I was shocked when I went in and saw this place! They had a retail store that looked more like Walmart than the mom and pop store I expected to see. These guys should put a picture of there warehouse on their site. The counter people were really friendly and I even got a chance to meet the operations manager Kelly. I have never had a problem with company and the now that I got a chance to see the company and meet the people I will be a life long customer. "
"I LOVE Supplementwarehouse.com! Lots of quality vitamins and supplements and great sales! If you already know what you need, it's a great source for your supplies. I received my order on time and sooner than I expected."
"The prices are great and the timliness on the shipping was good. I would rate them well for that, however I received fraudulent charges on my debit card a couple of weeks after making the purchases. The card was brand new and only used on this website to make the purchase. The same day my fraudulent charges appeared I began receiving unsolicited phone calls to my cell phone. I am 25 years old and generally believe this stuff does not happen in the real world. Let me be an example. If this message will save one person I guess I would have done my job. Disputing $1,200 in fraudulent charges, canceling my card, and changing my cell phone number which I have had for 10 years is a big headache. USE A DIFFERENT SITE!!!!!"
"I have ordered from Supplement Warehouse for over ten years now. If I have ever had an issue, it was dealt with immediately with a very friendly staff who were eager to help in anyway. I recently purchased a pre-workout drink and it arrived in less than 24 hours. My most recent purchase was processed and shipped all within a business day. I have, and will continue to recommend this website to anyone who is an avid weight lifter. Hands down the best website for supplements!"
"Use to love this site ordered from them for a year then i dont know what happend. First, I never use my card online unless its this place, so i place order forgot somethin, then a day later used a family members card with their permission and ordered one $40 thing of creatine, two days later noticed my card had been hit with $1500 in fraud online charges, then two days later my family members card(who never even shops anywhere with the card) had been hit for $2800 in fraud charges. This has been a nightmare it bounced my relatives mortgage and other bills. Use to only shop here untill this happend, just be careful dont know if somethin happend recently and they got a ton of peoples info. "