"I have no problem with the companies products or shipping. I ordered this month with a credit card that I never use. Got a call today about a thousand dollard being charged overnight, obviously fraud. My cc number had to have been stolen/given away by this company. You need to fix this problem. This is the only place I used this card at recently. "
"This place SUCKS! Buy at your own risk. It's clear they are the cheapest online supplement store on the market. However, there are risk involved when ordering from this site. You will notice a lot of reviews stating they had unauthorized charges after their purchase from supplement warehouse. This is in fact, true. After I purchased from them, I was charged 39.75, 33.99, 33.99, 33.99 and .99.
I made a purchase on 2-18-10, 7 days later I still did not receive my order. I looked at my account and sure enough it was still in "process". I called them, waited 10 minutes to talk with a customer service rep. They THEN informed me that one of my orders was back dated; they did not bother to let me know, instead I had to contact them! A good company would atleast ship you an e-mail to keep you informed about your order.
After I post this review, you will see someone from their company respond. He will tell you everything that you want to hear. He will tell you that you can buy with confidence. He will tell you supplement warehouse is a secure online site. He will even lie to you, because you cannot buy with confidence and you surely can’t trust this so called “secure” site.
I never ever write reviews, but did this time because I would hate to have others go through all the b.s. There are plenty of other sites to choose from. To me the risks(lots of them) are not worth the reward (cheap supplements). Sorry Boblauby, no matter what you say, you have lost me as a customer because the supplement warehouse company SUCKS."
"While the purchase was straight forward and generally ok the bad review results from
several hundred dollars of fraudulent charges showing up within hours of this purchase plus the general cold customer service follow up when we called to complain about the fraud charges.
If your response is going to be similar to other reviewers with same experience; a general statement of how good your PCI security check is then I would like to know how you can explain the coincidence of the credit fraud within hours of this purchase if it was not linked to our purchase from your site.
No we had not used this CC for other online purchases.
Please take some action beyond the standard response, there is a real problem with your system.
We will not purchase from your site again without proven significant improvements to the billing process. "
"This review is long over due. For years now I hae used the same product, Extreme Ripped Force by ABB. I usually get this product from another on-line company. Long story short, after using this company for YEARS, they started to treat me as if my shopping with them did matter anymore. They started messing up order after order, which interfeared with my training as I travel all over the world. Anyways, I made the switch to Supplement Warehouse and have used thier services over and over. One person in particular, a young woman by the name of Ashley Broeker, listened to my story and help me out to the max. I will continue to use Supplement Warehouse, as they simple...ROCK!!!
Kenny Scott"
"I just wanted to thank you guys for the way you treat your customers. Your prices are the absolutly lowest I have found. And I''''''''ve shoped around a lot. Also I asked a question and it was answered in only 2 days. I have to say though, that, if you have a large order (5 *or* more) it does take a whole week longer than normal. But this is still the best supplement website on earth. (they even sale clothes) Come On.
"
"ok, so this is the third time i have ordered from these guys and the first two times were flawless. I suspect this time will be the same, when I was using their products and I omitted things like high fructose corn syrup and soda from my diet I was losing 2-3 pounds every other day. I was more active at work, and a more pleasant person to be around in general. Like any online distributor mistakes or back orders can happen, heck it happened on two orders I placed with amazon yesterday night. Did I give them a bunk review because of it? Not a chance in hell. If you only give a company one chance, thats your fault. and if you cry about an unresolved issue or you inflate a minute situation again that is your fault. Obviously this company cares about its reputation because they are on review sites like this defending their name. I have never seen walmart or safeway do that, and safeway should since I wrote a rather nasty review of them since they sold me fermented organic cherry juice that actually tasted like alcohol. I though it tasted great, but since I bought it for my pregnant girlfriend it was a big F*&*ing no no. All in all and long rant short if you have a problem with a company just remember you have only had one experience with them and that isnt always how every transaction will be. "
"very poor customer service, never respond to multiple inquiries. it is tricky, first they let you input a price (to beat competitors) and let you complete the order, then they raise price on your order and ship it!
===========
Yes, they sent email regarding the price change, but I responded with 3 more emails. But they just ignored the response and went ahead to send the product. Yes, they have 90 day policy, but what about the $12 originally shipping fee. I'd rather keep the product instead of returning to avoid losing $12+. The point was their poor customer service. "
"My first impression of this company was great...and now two weeks later I have over $400 worth of fraudulent charges on my credit card! This is the only company that I have ordered anything from in the past five months.
I guess I should have done better research on this company because from what I have been reading a lot of people have the same story that I now have...$100 worth of ordered products totalling to almost $600!
For a company that claims it protects is consumers, it definitely is not doing a very good job of it! Just because you do what mastercard/visa says you need to do in order for you to have the right to use their name does not mean that you do everything you can to protect your customers. Apparently the bare minimum is not enough. "
"This is the only company I've came accross online with superp customer service, price and rare products. There is also a cute and very curteous sounding customer service rep name Ashely. Overall satisfaction very high. :-) "
"This company is awesome. In an era when everything is being outsourced overseas, it's a pleasure to deal with a company that actually places some value on top notch customer service - friendly, helpful and you can actually understand them! Carrissa was polite and very helpful.
Their price matching is the real deal, so I can get supplements cheaper than other companies by simply doing a little homework.
The shipping has also been accurate and in my experience, I always receive the orders much SOONER than I expect to. Give Supplementwarehouse.com a try - I think you'll be extremely pleased. "
"I placed my order on the 3rd of the month and received my purchased supplements on the 4th. I was impressed with the competitive pricing and email conformation of the submitted order.
I was told by my friends that all orders are received within 3-5 business days. And then it was confirmed by SW dot com. I am impressed with the friendly professional staff, which is very product knowledgeable. I just placed another decent size order and will make Supplementwarehouse.com my new supplement store...
"
"SupplementWarehouse.com is the best website on the net that I’ve found for filling your supplement needs. No other site that I’ve found will match and beat a competitors’ price by 5%. I received my order within 3 business days. I had a slight problem with a product that I ordered and the representative that I spoke to “Ashley B.” use very knowledgeable and courteous and replaced it with no problem. I will be recommending SupplementWarehouse.com to everyone I know and to some people I don’t know. Thanks for everything and keep up the good work."
"I have been a loyal customer for over 5 years. Always the lowest prices and smoking fast delivery. Ashley is always the most helpful and knowledgeable. 1000% recommended :)"
"Here we go again.I ordered from this company quite a few times using friends and families cards(with their permission of course)then on one card, all of a sudden there are thousands of dollars of credit card purchases made on the card at the same time of using this company. Supplementwarehouse said that they have had problems with this in the past,but assured me everything was taken care of. I gave them the benefit of a doubt,and started ordering from them again. It was fine for a while,but now it has happened again.This time for a $30 dollar product it only cost $600 of fraudulent charges.Once again,at the same time of using this company.This has only happened twice with the cards and only while using this company.Maybe its just a coincidence? OK. If you enjoy having to deal with your bank and canceling your card and fees you may have to pay,I would highly recommend these guys.
You say there is no evidence of this but you admitted to me this has been happening. You also say it is fully investigated, then why is this happening more now than ever.
THESE REVIEWS ARE FOR SUPPLEMENTWAREHOUSE.COM,NOT FOR IN-STORE PURCHASES.ITS OBVIOUS THAT THEY NOW ASK PEOPLE TO FILL OUT REVIEWS WHEN THEY COME IN TO TRY TO OFF-SET THE TRUE ON-LINE REPUTATION. NICE TRY BOB."
"I used to work for GNC for over two years and I do keep track of prices a lot. By far, this place will give you the cheapest prices. If not, they will beat the competitor's price. I ordered twice from this place and will order more. This is my online go to retailer. Just got off the phone with a buddy of mine and he just placed an order with them from my recommendations.
My orders arrived to my home in great condition no longer than 5 business days. Which is understandable considering I live in California and the they are in Wisconsin I think. Best part is no tax!!! Bad part is shipping cost but their very low prices will still save me more money than other retailers.
Trust me, I tried all kinds of ways to find a retailer who will beat them in total cost. The price match and shipping cost match is great, you just have to stop being lazy and do it right. Yes, the shipping is more than most places because of how far I am from them but total cost will always be cheaper than other retailers.
I wish this retailer could do something to lower their shipping to California because it would make everything a lot more cheaper than they already are.
Just an example, MHP's Anadrox, my favorite NO2+fat burner product retails at GNC for $80 for 224 ct. You can get it here for $29.99, are you kidding me??? That is super cheap!!! "