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Featured Review
"Easy , simple transaction "
Price, d
"Always excellent, timely delivery"
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First time buyer
"Received filters, well packaged and in excellent condition. Thank you"
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Furnace parts
"Fast and reliable service great to have them around when you need parts"
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Excellent and punctual service
"I found the exact Moen part that I was looking for and it was promptly delivered as promised. Will definitely use the site again."
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Cracked housing
"It came on time…great…but the housing was cracked on both ends up front where it slides next to the original equipment. Please be careful for the next customer "
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Master Plumber
"Supply House had just what I needed to get us back in business with our Hot Water issues."
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Fast delivery, and amazing service
"Thank you, I like everything"
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Excellent Service
"Very Good experience and shipping."
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Fantastic service.
"I received the product the very next day of ordering. I previously ordered the same item from another company that would not be able to deliver the furnace blower motor until several days. I knew that was not a good option due to having an inoperable furnace during a cold weather period. "
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Great place to do business
"No trouble finding parts and ordering"
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Said delivered when it wasnt
"ordered parts to fix my furnace, took 5 days with below freezing levels, and wasn't delivered when promised. The damages are uncountable at this point."
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A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:
“Hello,
Thank you for reaching out with this review. We deeply apologize for the inconvenience you experienced on your recent order with us and that you had experienced any delays in your shipment. We understand receiving your material fast is important for you and we work hard to stay true to the lead times provided. We truly understand how this additional delay is frustrating and we appreciate you bringing this to our attention as we truly care about providing our customers with the best possible service.
If you need any assistance with a refund or replacement if the material was damaged upon delivery, please don't hesitate to reach out and we would be happy to assist accordingly.
Again, we sincerely apologize for any inconvenience this may have caused to you. If you have any other questions or concerns regarding a recent order please feel free to contact our customer service team at 1-888-757-4774 or chat online under “Contact & Support” on our website.
Thank you,
Danielle D.
SupplyHouse Team”
great service
"easy to order, good price, fast delivery."
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Right part in quick time
"Bad blower motor diagnosed Saturday afternoon and new part arrived Tuesday mid day"
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Shipment delayed twice
"Have not received item yet"
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Product Returns/Refunds/Exchanges
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:
“Hello,
We sincerely apologize for the inconvenience you experienced on your recent order with us and that you had experienced any delays in your shipment. We understand receiving your material fast is important for you and we work hard to stay true to the lead times provided. We truly understand how this additional delay was frustrating and we appreciate you bringing this to our attention as we truly care about providing our customers with the best possible service. Upon review, we see that this has since been delivered according to tracking information.
Again, we sincerely apologize for any inconvenience this may have caused to you. If you have any other questions or concerns regarding a recent order please feel free to contact our customer service team at 1-888-757-4774 or chat online under “Contact & Support” on our website.
Thank you,
Danielle D.
SupplyHouse Team”
Super fast
"Price was good and showed up within a couple days. Cheap shipping too!"
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:
“Hello,
Thank you for reaching out with this review. We greatly appreciate that you have taken the time to provide a review on our business. We apologize for the inconvenience you experienced on your order with us. We strive to package and ship our products as securely as possible to ensure they arrive in the best condition to our customers but unfortunately sometimes damages do occur. We appreciate you bringing this to our attention as we are working to iron out any issues with packing the orders and shipment issues overall. If you need any assistance with creating a return for a refund or a replacement, please let us know and we would be happy to help!
Again, we sincerely apologize for any inconvenience this may have caused and for the condition you received your order in.
If you have any questions feel free to contact our customer care team at 1-888-757-4774 or chat online under “Contact & Support” on our website.
Thank you,
Danielle D.
SupplyHouse Team”