"Easy , simple transaction "
"The whole transaction was flawless and the shipping was lightning fast."
"Got everything I needed, only complain will be that we canceled some item before the order was processed and the item was shipped anyway. Had to call to cancel but overall good service. "
"I chose this company because of the ship date. It's going to be at least a day late."
“Hello!
Thank you for reaching out with this review. We deeply apologize for the inconvenience you experienced on your recent order with us and that you had experienced any delays in your shipment. We understand receiving your material fast is important for you and we work hard to stay true to the lead times provided. We truly understand how this additional delay is very frustrating and we appreciate you bringing this to our attention as we truly care about providing our customers with the best possible service. Due to this unexpected delay, we would be happy to provide a discount on your order in the form of a partial refund to your original form of payment. Once this has been issued, you will be emailed the refund confirmation details. This may take between 1-2 business days.
Again, we sincerely apologize for any inconvenience this may have caused to you. If you have any other questions or concerns regarding a recent order please feel free to contact our customer service team at 1-888-757-4774 or chat online under “Contact & Support” on our website.
Thank you & have a nice day!
Thank you,
Danielle D.
SupplyHouse.com Team”
"Had exactly what I needed and got it here quick!"
"Looking for and order the part I needed was easy. The product was delivered in record time and was perfect. I will return to Supply House for my other radiator supplies. "
"I placed an order it has not arrived when you said."
“Hello,
Thank you for reaching out with this review. We sincerely apologize for the inconvenience you experienced on your recent order with us and that you had experienced any delays in your shipment. Upon review of the tracking information, we see that your order was delivered on 11/6 as originally expected when the order was placed. If you did not receive this, please reach out so we can check further into this for you! We understand receiving your material fast is important for you and we work hard to stay true to the lead times provided. We appreciate you bringing this to our attention as we truly care about providing our customers with the best possible service.
Again, we sincerely apologize for any inconvenience this may have caused to you. If you have any other questions or concerns regarding a recent order please feel free to contact our customer service team at 1-888-757-4774 or chat online under “Contact & Support” on our website.
Thank you,
Danielle D.
SupplyHouse.com Team”
"ordered moen kitchen sink spray head on november 4, 2024 at 1:25 pm. was shipped same day and i received part the next day at 5:27pm."
"Product as described in a timely manner. "
"wrong parts shipped.....called Supplyhouse.
Ms. Hope took immediate care......new item received.
All good.......thx so much.
Mike W.
College Station, TX "
"Placed my 1st order with SupplyHouse.com and received the complete order on the date promised. Good prices and quick shipping equals a future repeat customer. My first experience with SupplyHouse.com was very positive!"
"2 Days, got what I needed"
"We really needed this Rheem Falme Sensor Kit. Our local Rheem Dealer could not deliver, so after spending hours trying to get them on the phone. We decided to drive to their location, to find out they didn't have it. Freakin waste of time and alot of it. Called SupplyHouse.com "ODID"
"ORDERED, DELIVERED, INSTALLED, DONE!"
Customer back online. Thanks
John@TBD"
"Great business! Very quick shipping and arrived when they said it would. Very happy with the ease of purchase. Will buy from them in the future! "
"Came fast pricing was right "
"Good price, quick shipment and receipt and items accurately described. "
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:
“Hello,
Thank you for reaching out with this review. We're thrilled to hear you found everything you needed for your project. We apologize for the mix-up with the canceled item and appreciate your understanding as we sorted it out. Your experience matters to us, and we're always working to improve! We're glad you had a good overall experience, and we look forward to helping you again in the future! If we can try to further assist, please don't hesitate to reach out to us at 1-888-757-4774.
Thank you,
Danielle D.
SupplyHouse.com Team”