"Easy , simple transaction "
"They responded quickly and product worked flawlessly "
"I can’t rate this item because it never arrived"
"Supply House had the hard-to-find parts I needed at a reasonable price. Shipped quickly. Arrived quickly. Packed well. Quality items received.
I'm a happy customer."
"Had what I needed, quick delivery."
"I placed an online order that was filled quickly and without hassle. I installed the part and it works flawlessly. I haven't had to connect with customer service, so i can't write anything about that. However, the ordering experience was great!"
"Smart People , Excellent service!"
"Very satisfied with the availability and quick delivery of the component that I needed. It functioned, however the part was assembled incorrectly and did not fit onto my water heater. Did verify the PN was the proper part for my water heater. After an inspection and dimensional checks, I disassembled the thermostat control and reassembled with the correct positioning. Luckily the control scale sticker adhesive was fresh enough that it could be removed and rotated to the proper orientation as well. Part is now installed and functioning as intended. Turned a 5 min job into a 30 min job and a simple plug and play replacement into something some DIYr's might struggle with. Pricing was way too high for such poor quality control."
"Excellent service
Great kob"
"Delivery communication was excellent. Driver was professional and helpful "
"Online help from service rep. was very good. Product little giant pump with check valve was delivered the next day and exactly as ordered. Process went extremely smooth. Highly recommend. Would use this service again- DHiggins"
"Never got the items that I ordered "
“Hello,
Thank you for reaching out with this review. We sincerely apologize for the inconvenience and that you had experienced the delay in your shipment. Upon review, we see that you have since been assisted and a refund has been processed due to the missing/delayed package.
Again, we sincerely apologize for any inconvenience this may have caused to you. If you have any other questions or concerns, please feel free to contact our customer service team at 1-888-757-4774 or chat online under “Contact & Support” on our website.
Thank you,
Danielle D.
SupplyHouse.com Team”
"Items were delivered in less than 24 hours with free shipping. Best prices I could find for the items I ordered. Highly recommend."
"Great selections and very easy shopping process. Will definitely use again."
"Just what we needed and quick delivery "
"Form the call to the quick delivery "
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:
“Hello,
Thank you for providing this review and feedback. We’re glad to hear that the part arrived quickly and is now functioning as intended, however, we sincerely apologize for the assembly issue and the extra time it took to install. That’s definitely not the experience we aim to provide, and we appreciate you bringing it to our attention.
Due to the trouble, we would be happy to provide you with a discount as we understand the inconvenience this has caused. You will be emailed more details regarding the discount within 1-3 business days.
If we can try to assist with anything else, please don't hesitate to reach back out at 1-888-757-4774.
Thank you,
Danielle D.
SupplyHouse.com Team”