"Easy , simple transaction "
"Ordered parts shipped same day arrived two days later . Can’t ask for anything better ."
"SupplyHouse has been my "Go To" for years. Always excellent service and prompt delivery. Never had a problem with any of my orders."
"Customer service has been excellent texting, phone contact and email!"
"Easy to navigate website, great pictures, rapid shipping!!!"
"easy to order now I have to install the parts
Done works great "
"I cannot believe how quickly I received my order from Supply House. The items arrived in KC 2 days after ordering online. I will be using them again in the future. Highly recommend!"
"The item I needed was in stock and shipping was fair. "
"They had what I needed and shipped it quickly."
"Had what i needed. Good price. Arrived on time."
"All the vents sizes I needed they had available and the shipping was unbelievably fast! "
"Order was fast but I only got one email saying it was shipped on Monday. Since then nothing and it’s Friday. Used the tracking number from JP express but it shows no updates on shipping. 4 stars for price only."
“Hello,
Thank you for reaching out with this review. We’re glad to hear you found our prices competitive.
We're so sorry for the lack of updates on your freight carrier shipment. We understand how important it is to stay informed about your order’s status and we appreciate this feedback. While we strive to provide timely updates, it seems we fell short in this case.
If you’re still experiencing issues with the tracking information or need further assistance, please reach out to our customer service team at 1-888-757-4774, and we’ll be happy to help resolve this as quickly as possible.
Thank you,
Danielle D.
SupplyHouse.com Team”
"one of the items missing called and it will be shipped in four days "
“Hello,
Thank you for reaching out with this review. We're so sorry for the inconvenience this has caused as we understand the importance of receiving your order quickly and accurately. We deeply apologize that we fell short in this instance.
Upon review, we see that we have since sent out the missing material. We hope everything went smoothly with the replacement order and you received all missing material.
Due to this inconvenience, we will be issuing a refund on your shipping cost for this order. Once this has been processed, you will be emailed a refund confirmation within 1-3 business days.
We apologize again for the inconvenience this has caused. If we can try to assist with anything else, please don't hesitate to reach back out to us at 1-888-757-4774. We would be happy to help!
Thank you,
Danielle D.
SupplyHouse.com Team”
"great prices, quick shipping"
"It was a great experience. Not my fist time using and certainly not my last"
"GREAT DEALS FAST SHIPPING "
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:
“Hello,
Thank you for reaching out with this review. If there is anything that we could have done to make your overall shopping experience 5/5 stars please feel free to reach back out and let us know! We truly value your feedback so please feel free to provide any suggestions or insight as to what would make our ordering process better and above the standard experience. You can contact us using the information at this link here: https://www.supplyhouse.com/sh/control/contactUs
Thank you again for your rating and we hope you continue to use SupplyHouse.com for all your heating, HVAC and plumbing needs!
Thank you,
Danielle D.
Supplyhouse.com Team”