"Hell of a lot better than Fry's, and they don't try to search your bag on the way out."
"Excellent seller- I have been using them for 3 years- outstanding value and customer service. They even got on the phone with me a while back to explain that some dvd's were inside the computer case (I thought they were missing from the shipment) ---that was in December 2002, and the new towers etc were Christmas presents!!! "
"I've been purchasing from them almost exclusively for quite a while now. I always receive products quickly. I've had problems with a few items purchased, and their tech support and returns departments always worked with me to gt my problems resolved quickly. A Grade A vendor in my book, and I've dealt with many over the years."
"Low price and fast delivery, what more could I ask for."
"Have been ordering form them for about 1 year now - always a good experience."
"I have ordered twice from Surplus Computers. Once there was a missing item from the order received; when I contacted them, the problem was immediately addressed. I would not hesitate to ourchase from them again. Cool products, good value!"
"Smooth transaction, item well packed, good quality merchandise."
"i'm a small computer repair entrepenuer and the deals I get make me big $$$$. I have been a steady customer for a year now and you all are wonderful!!! keep makeing me $$$ and I'll keep coming back. so far I have yet to get a piece that was no good. I tell all my contacts where you are and I wish you the best.
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" I ordered a stick of Micron PC133 RAM on 5-30-03 received it on 6-9-03. I tried several times to get a hold of them via email, which is the only way to reach them, but got no resonse. What I got was a stick of OEM brand ram that was not compatible with my PC. I will only buy from them again to get something I can use from the money I spent. After that, never again."
"I have ordered several items from Surplus Computers in the last few years. And so far I have never recieved a defective or non-working product. I have used their tech support only once and it was a positive experience.
They have always shipped on time & sent timely eMail notices. Their packaging is somewhat skimpy though and they don't always state when a porduct is a "refur" in the descriptions."
"Seller notifies me of specials about once a week, and their online ordering is one of the easiest I have ever used."
"Most of my purchases are "ok." The last purchase however, was not. I ordered three software items and received two. The third piece was simply marked "out." I have sent several emails without receiving a response. I consider this to be exceptionally POOR customer service. My son's last purchase was similar: he bought a box full of harddrives. Half of them were DOA. When he complained he was told that it was his problem. He told them they would lose customers with that type of attitude. He told me that the answer that was given him was: We have so many customers that we are not worried about offending some. This attitude really sucks. You will either have a very good experience, or you will have a very bad experience. As long as you do not complain, the company loves you. Tell the company that something is missing, then you have a serious problem. "
"Nice store and very good customer service. What you see is what you get and if there is a problem they will fix it ASAP. I have ordered from them several times and only had one small problem which they were happy to fix at their cost."
"I've ordered approx 8 times, about 1200.00 worth of things. Twice a drive did not worked but it has been easy to obtain an RMA and get a replacement. This happened twice on a couple 4 packs of scsi drives. I can't complain. Largest single item was the Apple Powerbook 3400C, great condition and no problems at all.
I've order 15 scsi drives so far, multiple cards, etc. I'm very satisfied!"
"If you live in the bay area they have a great store off 101 in Santa Clara. Good prices unlike Fry's. Courteous, helpful staff. Many hard to find items and work tools too. Parking lot sale coming up May 31. "