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Product & services pricing
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Return/Replacement policy:
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Verified
5/5

2004-08-08

"Great product at a Super price and they answered all my questions about this software and some other hardware before I ordered in a quick email response. Most places take a day or to respond to any inquires, so I was pleasantly surprised! Everything arrived quickly and in good condition. I definately will be doing more business with www.surpluscomputers.com. I look forward to their email ads!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Web site being easy to use
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Verified
5/5

2004-08-04

"Outstanding price, item is better than expected, super fast shipping."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
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Making decisions on their own
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Verified
5/5

2004-08-02

"I have made a couple of purchases with this company. I received the orders and for the most part and I am happy with the transactions. I did receive the wrong product in a incorrectly identified package ( a 32mb memory stick instead of a 128mb stick in a 128mb box.). They did correct the mistake but they were difficult to get a hold of. Repeated phone messages went unanswered, but I eventually got through. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
4/5

2004-08-01

"Well, I haven't received my stuff yet, so I can't comment on that. But the free shipping on the less that $5 stuff is really cool."

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Likelihood of customers making future purchases
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Likelihood of customer recommendations
Variety of brands and products offered
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Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
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Delivering products on-time
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Delivering products damage free
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Ease of checking delivery status
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Being updated on the exact date the delivery was sent
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Verified
5/5

2004-08-01

"All items shipped promptly and as ordered. No surprises or disappointments. Will reorder from this comapany again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Being knowledgeable
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Verified
4/5

2004-08-01

"Good turn-around time. No S&H charge was the reason I decided to purchase this item.

Thanks for the great service.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
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Being easy to reach
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Making decisions on their own
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Resolving problems
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Being trustworthy
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Verified
5/5

2004-07-31

"This is my second time ordering from Surpluscomputer(SC). I was hesitant the first time I ordered from SC, but I realised that they are in CA. That made me feel better ordering from SC. However, the orginal order, that I thought I was ordering was Radius 4X DVD+R. When I received the invoice. It showed up as 2.4X DVD+R. It was cheap, so I didn't mind. When shipment came. There were 75 discs 2.4X & 25 discs 4X. How funny, anyway, I didn't mind. But next time, I'll be weary when I make a purchase online, and I'll make sure what I order will be the correct item too. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
4/5

2004-07-31

"order shipped UPS ground, arrived the day expected. One item on backorder (video card). No indication on shipping form or via email when the to expect the backorder. It would be nice if the company followed up with backorder info. Order included several no-name brands. The quality was as good or better than I expected for the price. SurplusComputers.com has been added to my short list of companies I'll do repeat business with in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
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Being trustworthy
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Web site being easy to use
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Verified
4/5

2004-07-31

"reseller of computer equipment using company to get great deals on cdroms and hard drives and pda as well as various other equipment"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
4/5

2004-07-31

"I purchased Roxio Easy CD Creator 6 from Surplus COmputers. It was very easy to make the purchase, and the item arrived in a timely fashion as promised."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
N/A
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
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Being easy to reach
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Resolving problems
N/A
Making decisions on their own
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Overall web site
Speed of web site
Web site reliability
N/A
Web site being easy to use

Verified
3/5

2004-07-30

"Have not yet received order. Do not have invoice #."

Detailed Review Benchmark + -
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Pricing of products and services
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Verified
5/5

2004-07-30

"I am a long-time, regular customer with Surplus Computers. They have always been great to deal with, providing good products at the best prices. I highly recommend them to everyone!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
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Customer service making decisions on their own
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2004-07-30

"i just bought a GE wireless optical mouse. If the device is satisfactory, i plan to come back and clean them out of stock.

The purchase process was simple, and i recieved a confirmation email as soon as order was processed.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
4/5

2004-07-30

"very good products, with a low rate of return. I buy quite a bit from SC, and am very pleased with the quality of the products offered."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
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Customer service resolving problems
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Customer service being trustworthy
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Customer service making decisions on their own
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-07-30

"I am very pleased with the service and selection your company provides to me. I like receiving your mailer directly to my desktop, Your deals are always worth looking at and concidering. Thanks for the great deals."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with