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Customer service:
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Return/Replacement policy:
0.00/5

Verified
5/5

2004-07-30

"This is my third purchase opportunity with Surplus Computers and I have always received my complete order in a timely manner. It has become my favorite place to buy removeable IDE caddys and it's always fun to see their closeout specials.

Call me a happy camper who loves to save money, as I've been pleased for three years and counting.

Mr. Satisfied from Denver
"

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Verified
4/5

2004-07-30

"Always enjoy your e-mail product specials. Keep up the good work"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Being easy to reach
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Making decisions on their own
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2004-07-30

"Surplus Computers is one of the best companies I have worked with. They have great selection, great prices and most of all fast shipping. Everything I have ordered has been just as advertised, and received sooner than promised.
Thanks for such great service.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
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Being knowledgeable
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Overall customer service
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service being easy to reach
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
2/5

2004-07-30

"I don't think I'll order from surpluscomputers again. Shipping is very high and the products are not the best quality. On my last order, half of my order was not in stock, (though, they were listed in stock on the website both before and after my order was placed) This upped the shipping on the other items... Maybe they could have backordered the items for a day? Or at least given me a good discount on the rest of the shipping. "

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Overall quality of the company
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Is trustworthy

Verified
5/5

2004-07-30

"great prices,very easy to do buisness with and I would buy a lot more if when I ordered a special with free shipping it applied to the balance of the order should you choose to add something instead of having to create a seperate order for an item that might be under 10.00"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being easy to reach
Being trustworthy
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
N/A
Overall customer service
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
4/5

2004-07-30

"I do not want an account with resellerratings. I do not want an account with resellerratings."

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Overall quality of the company
N/A
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
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Is trustworthy
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Is consumer focused
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Likelihood of customers making future purchases
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Verified
5/5

2004-07-30

"have not ordered anything but you were recommended by friends"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-07-30

"Quick shipping and good products not problems at all."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy

Verified
5/5

2004-07-30

"Ordering from Surplus Computers is fast and easy. Delivery is also fast, and I have been relieved to discover the products live up to their descriptions. When I had a question about a previous transaction, I feared that the company would be difficult—if not impossible—to contact, and that the replies would be aloof. This, too, proved to be incorrect. The replies were expeditious...and human! The only thing I don't like about Surplus Computers is the restocking charge which is assessed for returned items. There is only one reason for such a charge, and that is to discourage returns. As long as Surplus Computers continues to offer quality products at the lowest prices to be found, returns will be minimal and there should be no reason for a "punitive" charge. All in all, I have found SurplusComputers to be a wonderful opportunity for buying solid products at very low prices."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-07-30

"Ordered a couple of times.very good service.
Fast shipping.
Shippping for some items is a bit expensive,could be lowered.
"

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Overall quality of the company
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Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with

Verified
5/5

2004-07-30

"Great price fee shipping arrived on time and as described."

Detailed Review Benchmark + -
Overall quality of the company
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Is easy to do business with
Is trustworthy
Is consumer focused

Verified
5/5

2004-07-30

"I ordered Nero Suite 6 & was very happy with my purchase.
You have great prices & fast service.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-07-30

"always fast ship exactly as described. I have no hesitation in ordering on your website and you have followed up promptly when I have requested more information."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Making decisions on their own
N/A
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Customer service being trustworthy
N/A
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-07-30

"Very pleased with your service. Will use you again if you have anything that I need. I always check your email flyers."

Detailed Review Benchmark + -
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Is consumer focused
Is committed to quality products and services
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Verified
1/5

2004-07-30

"I received a bad monitor, returned it with an RMA, then received another monitor that not only looked bad, but the color kepf flashing on and off. I have sent multiple emails and have yet to get it resolved...I would appreciate someone from your company calling me and fixing this issue, as I wnat to purchase from you again, but will not until this is resolved.

Thanks
Robert Page
Cherry Systems
***-***-****
"

Detailed Review Benchmark + -
Overall quality of the company
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Is consumer focused
Is easy to do business with
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