"I can always rely on my sales engineer! "
"Everyone at Sweetwater was very nice, helpful and informative. Highly recommend them for your sound equipment or instrument needs."
"Super awesome people! They have great CSR and are reasonable."
"I have made several purchases with them. First through Amazon (which is wherever I discovered them), and then two more orders directly with them. My experience from the ease of use of their website, to the competitiveness of the prices, to their helpful product overview and training videos, to the friendliness of the staff has been 10 out of 10 starts or in this case five out of five. I highly recommend them to anyone needing any type of audio or musical equipment and gear. "
"I have bought several guitars, basses, amps and everytime it was extremely easy and they answer any questions and I will not buy anywhere else"
"It's only fair to review a company against its peers. I placed two, back to back orders with Sweetwater, the shipping was very fast, the tubes I ordered for my amp work and sound great. I had to reach out to tech support regarding an unrelated issue with my amp (not the tubes), they were prompt in responding and they gave me some good info on where to get further help. If you want prompt service and shipping, don't be afraid to try these guys, they're spot on!"
"Sweetwater provided the best customer service ever! I ordered a banjo, which happened to be out of stock and was on back order. Matt contacted me immediately to offer other options. I was willing to wait for the banjo, which was my first choice. During the wait period (months) Matt contacted me periodically to let me know that I was not forgotten and the banjo was still in production. When the banjo was ready, Matt emailed a photo prior to shipping. And finally, I could not be happier with the banjo! It is beautiful and sounds incredible. Sweetwater is the best!"
"I ordered a saddle ($20) for my 40 year old Alvarez guitar. They emailed me to let me know it was shipped and then followed up to make sure I got it and it was what I needed. Thank you Perry Davis for doing that. Tell your boss I said you should get a raise for the job you’re doing "
"Easy to order, easy to pay, arrived on time as expected"
"I swore I would never buy a guitar online, then I ordered a $7.00 splitter chord from Sweetwater. A day or two later I got an email from Erik Molenaar at Sweetwater wondering if the purchase was satisfactory and I'm like WTF? nobody does that!
After doing some research, I called Erik and asked him about their shipping policy. He said it is whatever you need it to be. I found a great deal on a Les Paul Standard demo and called Erik. The next day it was here in Washington State -- perfect condition right out of the box. I could not be happier. Check them out, you won't regret it. "
"I have made two purchases from Erik at Sweetwater and received the utmost care and service! The products are the best quality, the company is honorable and I was served with respect and integrity! Shipping was and receipt was prompt! My first choice for all music related needs!"
"Once you find what you're looking for, the p
web page shows a technical expert you can contact for any questions you may have.
Great post sale follow-up.
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"Sweetwater's website is very easy to navigate through from just browsing to purchasing. Every product description is written in detail to help you make a confident decision on what to buy. It was my first time purchasing from them and I would highly recommend them to anyone who loves music! Check them out! "
"I just purchased my life long dream from Sweetwater. I brought a brand new American Pro II Stratocaster from them. I am 70 years old and i have waited a long time to buy a new American Strat. Byran at Sweetwater helped make it a great experience. I was torn between the Ultra and the Pro II only because the Ultra had locking tuners. Bryan told me he could take care of that for me by having Locking tuners installed on the Pro II and it would only take a day. Custom shop Sweetwater. Kind, Courteous, and efficient, Sweetwater Musical Instruments"
"Great experience with online shopping with a great selection and very helpful staff!!"