"As always no drama. Arrived quickly and in perfect condition."
"As a guitarist with over 50 years of playing and purchasing gear, I've been to them all. The people at Sweetwater make buying anything a pleasant experience. They also stand by their gear . They give an extra year on the warranty when most companies give one. I had a power attenuator go bad into its second year ,Sweetwater took it back sent to the company and it has been working ever since.
Good thing I don't live in Indiana ,they wood have to give a room to sleep in !"
"As soon as I completed my order online, I received a follow up call from Matt. Matt was professional and established a great rapport by asking me a few questions and ensuring that I had his contact information if I ever had product questions or needed some help selecting a product in the future. He also followed up with an email which I thought was very nice. I would be inclined to buy again from Sweetwater as their approach to customer service was outstanding. "
"As always Keith Klikas and Sweetwater deliver an amazing experience!! I highly recommend these guys, especially if you are a church worship pastor or professional engineer or performer. "
"My Sales rep was top notch. Shaun was very knowledgeable as to what I wanted and needed.
Was shown the new store (which is GREAT!!) and he had my problems fixed quickly and had me on
my way in no time. GREAT JOB SWEETWATER!!!"
"Order shipped quickly, while the local store I went to said it's out of stock and didn't seem to even be interested in a back order. Sweetwater took care of it online promptly. I will use them again."
"Since October 2020, I've placed orders from under 10 dollars to over 1,000 dollars and received the same 5-star customer service. If you are a musician, do yourself a favor and give Sweetwater a try. You won't be disappointed."
"I had been watching the Fender Vintera Road Worn series for a while. The first run sold out pretty quickly and I was definitely interested in grabbing on when they became available again. My sales engineer, Tyler, expertly advised me to not only put my name on the waiting list, but to place an order to ensure that I was able to get one. Tyler worked with me on the details, getting it setup with my preferred strings and coordinating the PLEK Service available from the guitar workshop. They even accommodated my preference to pick the instrument up in person instead of shipping it.
Tyler took the time to come down and meet me face to face and show me around the newly revamped showroom (worth a visit if you can swing it!) and made sure I was comfortable and happy with my new guitar. I received better service with Sweetwater and Tyler on a $1500 purchase, than I did when I bought a new car."
"I always choose sweetwater because they make You feel like If you are at the store with a great sales rep. Product and packaging always arrive in perfect condition."
"Received my order in a few days complete with a sweet surprise!"
"Very happy with sweetwater. Helpful and nice. Recommend them"
"Sweetwater gives the musician a positive buying experience. Their selection and prices are very competitive and their website is easy to navigate. What makes Sweetwater special is their follow-up after the sale. Every time I have bought anything there, even as minimal as a few guitar picks or a capo, one of their sales engineers will call or text to make sure that I am happy with my purchase and ask if there is anything that they can do to help. This is highly unusual for any other web based shopping that I have done. "
"I've been a customer of Sweetwater Music for about a few years now.
And I wantc to say that they are simply the best when it comes to the products they sell, and more importantly, their customer service.
You will not find customer service where you as a buyer truly feel appreciated.
My Customer Service Representative, Mr Dillon is the best, and he is a credit to the great company he is a part of.
I've already purchased an amp, accessories for guitar, guitars, and will continue on with them whenever I need or want something new!
My latest gear from Sweetwater is my awesome left handed EVH Stripe Series Stratocaster!
Though I ordered it late in 2020, and just recently received that beautiful guitar, it is, and was well worth the wait!
Mr Dillon went above and beyond his services to pre-order that guitar, and make sure I got it!
He even gave me a small discount on the overnight shipment because just as I did, he wanted to make sure it was in my hands asap!
That IS unbeatable Service.
Though I regularly receive offers from other musical instruments resellers, I choose to stick with the company that has trusted me enough to sell products in easy payment options, and has shown me customer service that keeps me.
Thank you to ALL at Sweetwater Music!
I really appreciate you all!"
"I've always been happy with Sweetwater for 14 years now. Prices are great, shipping right-out-the-door when you order. I've ordered Korg 88 key workstations, recently a Hammond SKX system with Leslie 2101 and Leslie 2121 (a real screamer!), and lots of guitar processors. Time to upgrade the PA system, so I ordered a couple of QSC KW153's to go with my QSC KS212C subs and it's FANTASTIC and sounds sweet. Sweetwater service is exceptional. I've only had one return in 14 years and it was an easy exchange."
"Outstanding service and sales staff to guide you to the perfect instrument."