"I had real reservations about stepping up to my first Martin guitar using online purchasing. As it turned out, Sweetwater was the way to go. First, I received pictures of my guitar as it went through the detailed pre-shipping check. David, my sales engineer, sent me a note to let me know when it shipped. The packing was great. The guitar was packed in a Martin box inside another box with alot of cushioning to make sure it safe during shipping. The guitar arrived in perfect condition and almost still in tune! I have nothing but positives to say about the Sweetwater team, and will use them again when I move up to my next level."
"I was interested in a guitar case that was on back order due to covid. When it came in, Sweetwater notified me and I placed my order. It was on my front steps in 2 days. A customer rep from Sweetwater called me just to make sure that I was totally satisfied. Great customer service! Highly recommend!!"
"My experience was amazing thanks Sweetwater for having such an wonderful costumer service. "
"When I first read the reviews I thought these are company generated. I found out, however, they are true. This company provided service to me like I have never seen... from any company. Thank you, Jacob, and all your help.
Ronnie"
" I have been a loyal Sweetwater customer for close to five years now. I have a complete home studio, several keyboards, guitars and bass guitars purchased from Sweetwater. Brian Dillon is always there for me to answer questions or just discuss gear. I never feel any pressure to buy anything, but I always come back to Sweetwater because of the excellent customer service I receive from Brian. I want quality gear at a fair price and I want my gear when promised. Brian Dillon and Sweetwater get it right the first time, every time. When I talk music gear to my friends, I always make sure to tell them to go to Sweetwater first. "
"First time shopping it was an amazing experience!!!"
"The entire shopping experience was awesome. Along with the 55 point inspection, Sweetwater sent me photos of my guitar. I have never felt so secure about a guitar choice, I have shopped at Nadines,in my life!"
"Mark Bruhn is great. Schecter case and Elixirs are just what I needed. Will continue to buy from Mark and Sweetwater."
"Staff is very knowledgeable and ready to answer any questions. Great selection of products. "
"I have never had a bad experience with Sweetwater. I typically utilize Mitch Dazey for all my orders and his customer service and expert advice is second to none. As a part-time musician there are times when you need something in a hurry and Sweetwater has always delivered. When I was having some audio problems with my instrument cable, Mitch and Sweetwater came through and recommended Mogami and I have been happy ever since. I would highly recommend Sweetwater there is simply none better!"
"I buy sonnox inflator! Support is awesome! "
"Fantastic customer service from everyone I talked to. Very knowledgeable, friendly, and helpful. Definitely recommend Sweetwater!"
"PERFECT SERVICE, quick response, great quality! "
"I have been doing business with sweet Water for some time and have never had any problems."
"Thank you for helping us make our decision about which mics to purchase! We used everything yesterday and they worked flawlessly!
I appreciate all that Sweetwater has done for us the last 2 years and have recommended them to a couple of other music directors in my area. Not sure if they’ve used you, but we are very satisfied customers!
We used the choir mics for our Children’s musical last Sunday, that you recommended last year during the pandemic and they worked so well for the children’s musical too! You are part of us helping to spread the love of Jesus to our kids and the world! Thank you!!"