"Helpful and friendly team to work with at Sweetwater. "
"After having a bad experience at another online musical instruments site, I placed my next order with Sweetwater. I was surprised to hear my phone ring immediately after I placed my order. It was Sweetwater thanking me personally for my order! This level of customer service is unheard of any more. It's nice to know that your business is appreciated. The order shipped quickly and when it arrived, there was a little bag of candy inside with a thank you on it.
I've placed a couple of orders now from Sweetwater and they're fantastic! I'll continue to order from them because they've earned my trust and respect."
"I’ve been a musician for 24 years and i’ve dealt with tons of music stores online/in person but sweetwater is by far the best. There quality control is amazing and their customer service is head and shoulders above the rest. I recently had an issue with an amp i bought and they sent me a new one before they received the old one, no questions asked just wanted to make sure i had my equipment. Ask for Todd Cotten he is the best and will always work with you. Every major music purchase i have made in the last 5 years and in the future will be from sweet water. "
"I've been buying mostly accessories from Sweetwater. Great selection of so many items, and really fast free delivery. Every purchase gets a call from a sales rep to make sure you are satisfied. My next high end guitar purchase will be from Sweetwater."
"All I can say is great customer service! "
"I’ve been a Sweetwater customer for many years, and I’ve never experienced any problems . They always give outstanding service.; and usually have the lowest price as well."
"Sweetwater rules. Not only do the products arrive on time, but the prices are fair, the selection is wide, and they give you a call just to say thanks :') oh, and they send you a small bag of candy with your order as well. So awesome, I recommend 12/10. "
"After doing my own research, I ordered an internal digital music interface for my PC. Later that day I received a call from the product specialist at Sweetwater to make sure I didn’t need any extra assistance. The product was shipped out that evening and arrived as expected. Sweetwater always has competitive pricing and their personal service can’t be beat!"
"I remember when I got into production, I ordered gear from several different music retailers. I noticed Sweetwater had an amazing team who are genuinely passionate about music & helping musicians around the world. Thank you Sweetwater for everything !"
"After my experience here, I will never buy music anything anywhere else. Sure, their prices are the same as the other best prices you see our there. But their service is exceptional. My first order there was a bag of guitar picks. I received a call from my dedicated rep to tell me when they shipped. Need a say more?"
"Received my order in only a few days. Items were shipped within a few hours. I have everything I need for Zoom fitness classes."
"I am in another country with shipping difficulties, and they helped me as much as possible to deliver my gear."
"My rep, Luke, always treats me right. He is very knowledgeable and always steers me in the right direction. On the very very instances where I was not satisfied with my purchase, the return process was painless. "
"I have been a dedicated Sweetwater customer for several years now and am continually amazed at the top notch customer service I get every single time I order. My dedicated sales engineer has been extremely helpful over the years and it is really a pleasure to get to speak to the SAME person every time I call with questions or need some guidance about gear interchangeability or other "in the weeds" types of issues that seem to always come up when buying pro gear. Would recommend Sweetwater in a heartbeat!"
"I have been a Sweetwater customer for years. Very knowledgeable staff, super service with returns etc and fast shipping. "