"They called me on the phone twice to check if I received my order. They offered help and they put candy in my box!!!! In addition they emailed me to make sure I had gotten their message. They get an A* in customer care. "
"They have the best customer service!! I got my drums and double bass pedal and was a great experience. Will come back for all my music needs! You guys rock "
"I bought a Cabinet 2x12 evh fast shipping reasonable price honest company"
"I had a wonderful shopping experience at SWEETWATER!"
"Purchased a new mic and receiver for our church. Discussion on what was needed was very good. The price was good and shipping was set up well. However, with the winter storm and the impact on the Memphis FedEx hub. The order was delayed. That could not be helped. My salesman kept me updated via phone calls and email to give me the status. He also volunteered to sent another unit out by another carrier. I thought this was above and beyond what most vendors would do. "
"What I love most about Sweetwater is the one on one experience from its staff.
Plus the additional data given on your product , for instance the Moog synth I recently purchased, has so much info and videos on the product ,plus a breakdown on synthesis it self the basics, which is essential to anyone learning it!! Love it."
"This was my first time purchasing an instrument from Sweetwater Sound. In the past, I have used a few major walk-in retailers.
From my initial phone call about the Roland FA-07, to the final sales transaction, I have been extremely pleased with the total experience of customer satisfaction. Also, all of the products ordered were delivered as promised in a timely manner. Since then, I have been enjoying my musical equipment thoroughly.
I would highly recommend Sweetwater Sounds for all of your musical needs. They exceeded my expectations. There was no pressure for a quick sale. And, my agent was very knowledgeable about the equipment I looking for. No regrets. Sweetwater Sounds will be the first choice to consider when making another purchase for my musical needs. "
"First time buying with them, they made it so easy. "
"Fantastic company and GREAT customer service. VERY fast on responses and they don't hold back information that's for sure! would recommend over guitar center any day! "
"I love purchasing and working with the folks over at Sweetwater. Especially Brian Loney and the crew.
They always provide No1 rated services and will continue to use them for all my musical and sound engineering needs "
"It’s difficult to find a good guitar and music store. One where employees are musicians and actually know about equipment and are not ... well kind of arrogant guitar players. For me txting talking or emailing online with my sales associate is way better. I’m a regular customer "
"I just bought my second instrument in less than a year from Sweetwater, and with the same sales rep. Justin sent me links to several basses that fit what I was looking for in my budget, and matched his online competitors’ price once I decided on the axe. I had follow-up questions before and after the sale, and even when Justin wasn’t around his colleagues took the same time and care with me. I’m a big fan of Sweetwater. "
"Sweetwater had in stock an item I found difficult to secure either in stores or online. The price was competitive and the order was delivered as promised in a couple of days without having to pay extra for expedited delivery. I have purchased before from these great people and always get great service. "
"Product came fast and effortlessly. The owners reached out to me personally to ask about how everything went and to give a personal thank you. I didn't have to use it as everything went great but it's nice to know you can get help from the top if an issue arises. Will most definitely here again. Am all around great experience. "
"I have always had an excellent experience dealing with Sweetwater. Sweetwater employees are courteous, friendly, professional and knowledgeable. They sincerely care about providing customers with excellent advice during the sales process. They follow up with customers after the sale to be sure they’re satisfied with the new equipment.
I highly recommend Sweetwater for all musical equipment needs - you won’t be disappointed!"