"These guys are fantastic! Sometimes it's not easy for me to buy quality music stuff from overseas & several thousand miles away - so I needed assistance - and I got it. :) Everything went perfectly smooth, friendly, and efficient!

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"They are the best.. Delivery time was flawless.."

"Very fast shipping and excellent response time to an email. Highly recommend this place "

"I'm very happy with Sweetwater service , always get my order on time.. Thanks"

"Great job, as always. They are the best"

"I recently bought a Taylor electric acoustic guitar from Sweetwater. Prior to making the purchase, I spoke with one of their Sales Engineers due to concerns I had about buying as guitar online. The Sales Engineer answer all my questions and offer an additional options to ease my concerns. When I placed the order for the guitar, I received several communications from Sweetwater making sure I was being kept informed of the order processing. After receiving the guitar, I received a follow-up call from them to make sure I was pleased with my purchase. What initially impressed me with Sweetwater was when I bough a $12 guitar tuner from them. A few days after receiving it, I received a call from them wanting to know if the tuner was good and I was satisfied with it. I thought man, what a company. If I received this level of customer service for a $12 item, how good the service would be for a major purchase. And it was when I bought the Taylor guitar."

"There is nobody better than Sweetwater for any of your online musical gear shopping. But, if you want the ultimate in-person buying experience, cruise on up to Indiana and check out the Mecca of Music. Unbelievably cool place with great people. Ask for Ian Roegels. He's my guy. "

"Personalized attention, sales engineer was amazing. Product was described delivered to my door, ready to play. Will be using Sweetwater for all my future music/instrument needs."

"I am very impressed with the service I received from Sweetwater. I was really surprised to get a phone call after placing the order. Buying guitars online is a little risky but your photos and personal interaction eliminates the trepidation. I would definitely buy from them again. "

"Fantastic overall experience. Ordering was easy, a phone call added a classy touch, an email from a sales engineer made us feel secure, the shipment was on time, the packaging of our guitar was flawless, the follow up emails, and finally, the guitar.... our 8 year old loves it, and we love it. Thank you Sweetwater for your exceptional customer service."

"I've been buying from Sweetwater for about ten years since I got a random call from Andy Miller one day, the world's greatest sales rep. He's a great guy and knows a lot about any gear I'm interested in or if he doesn't, he finds out. The prices are great and shipping is always fast. He's also not afraid to steer you away from a piece of gear if he doesn't think it fills your needs or has a questionable reputation. If you've never shopped there, contact Any Miller and tell him Dean sent you."

"Customer service prior to the purchase was out of this world. The gentleman that was taking care of my order gave me a courtesy call before submitting the order due to several of the items not being in stock and wanted to know how I wanted to proceed (he did not want me to place the order and than be disappointed). I was asked if I wanted to wait for all of the items to be available before they shipped them to me or if I wanted them shipped as they became available. He than gave me an estimated time of arrival. As of today, I am only lacking one item but I have a rough estimate of when to expect it. Very satisfied with their service."

"Always Great Doing Business With Sweetwater."

"This is my first experience and order with Sweetwater. I purchased the Schecter 4 string stilletto bass with an Ampeg 4x10 cabinet and Ampeg head cause I have an Ampeg guitar rig and it rocks. Caleb gave me updates on how soon everything was to be shipped. I will definately be a return customer for setting up my hobby studio gear. I'm sold on how convienent it is to have drop shipped to a fedex site and I can pick it up without worry of missing a signature or theft.
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"When it comes to Sweetwater, you will never have a better "online" shopping experience. I put online in quotes because the personal touch you get is unparalleled and hardly feels like your typical online buying experience. You are assigned a personal Sales Engineer who is highly knowledgable, friendly, and eager to help you figure out the best purchase for your specific needs. I will always try to buy from Sweetwater first when it comes to my music needs. "