"I loved the service, it was a great experience!"

"I have bought guitar cases, picks, straps and other gear from Sweetwater and they never disappoint! Their prices are reasonable, their selection is great, shipping is fast and their customer service is incredible. When I order from Sweetwater, I always feel valued as a customer."

"I recently bought a new Fender Mustang Performer Bass at Sweetwater. It was received damaged; but Sweetwater customer service was right on it. They sent me a replacement in no time flat. These cats are pros at their job. Thanks Sweetwater!"

"They had exactly what I was looking for and it was delivered within days. The quality and the sound of the ocean drum is excellent!"

"Having experienced Sweetwater products I am now plagued by their constant popups"

"Sweetwater sound is the very best! They are the exemplification of outstanding service; the epitome of really great service.
I have had the pleasure of various purchases over the years and have always received delivery in a more than timely fashion.
The guarantee and return policy should be a standard throughout the industry, it is truly hassle-free, beyond reproach.
Clint Bransteter is my personal engineer and his knowledge of all things music is phenomenal; he is highly attentive, LISTENS, and has always offered viable solutions for my musical accoutrements that keep me well within my allotted budgetary constraints. "

"Several orders placed with Sweetwater and always handled in a professional and responsive Sales Representative, Jacob Stutzman

It is always a pleasure dealing with Jacob and Sweetwater

Larry Rodewald "

"First time using them and could not be happier. Wish they had an actual location in New England. "

"The customer service was awesome. My salesman was very helpful, gave me an awesome deal and answered all questions with complete competence.. My order was processed and shipped rapidly... Very satisfied!

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"It's the best across the entire music industry and they have greater selection and purchase options. Their after sale service has no comparison. "

"The customer service here is above and beyond. They are so nice here and they want to make sure you are up to date on your order. My piano keyboard that I got is amazing and great quality. My dad recommended this place as he is a musician and said he gets a lot of his stuff here. "

"Sweetwater Sound provides American customer service the way it is SUPPOSED to be! I recently made two separate purchases -- small accessory items in each order -- and within a few days of each purchase I received a PHONE CALL thanking me for my purchase and asking me to contact them (and that customer service staffer directly) if I had any issues. That's just way over the top, not to mention the small pack of assorted candy they included with the shipments. I guess they are trying to cheer us up after almost a year of pandemic frustrations, and the candy certainly brought a smile. Now: will they do this consistently -- i.e. include surprise treats? Don't know; but one thing that has been consistent over the years is their high quality products, tech'-educational help, and customer service. I have also dealt with other large music / sound vendors (zZ....; GtrC; MusF....etc.), and while their initial prices might be a little less, after actual shipping charges AND customer service -- there is no comparison. Sweetwater gets my vote, and my business."

"I've been shopping with Sweetwater for several years and have never had a bad experience. I purchase many guitars and audio equipment and returned some. They never give you any flax about returns. They know that what may seem like the perfect piece of gear on paper or on YouTube, may not be the best once you get it home in your particular setup.. I've had guitars I purchased from some of the other online retailers that had to be sent back because of defects, blemishes, or other problems. But this almost never happens at Sweetwater because most guitars are checked before they're sent out to the customer. This is a great part of the Sweetwater experience! And the one time I had to use their tech support, they fixed my problem in a very short time. And my sales rep-Aaron is always willing to help even if it's a return."

"They're the best in all the simple ways, but also the ways you thought were long gone from retail/customer service. Items are always great quality and trustworthy, orders arrive quickly often for free (if not always), lengthy return window, sales rep always on call for assistance, amazing deals, and an expansive inventory. To sweeten the pot, they always give you candy and a sticker. No matter how old you are, you know you want candy and a sticker after getting a new toy."

"I've shopped Sweetwater for years but in the Covid Era I've had more time to put into music so my equipment needs increased as well. Apparently, I'm not alone because certain items have been sold out across the board. James and his team have kept me up to date with back order items and have been super accommodating with getting me the in stock items quickly. I'd say I'm pretty demanding and sometimes have complicated billing requests...it's never been a problem and if James wasn't immediately available his coworkers always seemed to know where we were at with any given order. When I need pro audio, I know who to turn to. Thanks again!"