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Product & services pricing
3.75/5
Chance of future purchase:
1.25/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5

5/5

2021-01-12

Greatest Customer Service - hands down

"Sweetwater takes their business and customer’s satisfaction serious. I’ve made a few purchases from these guys and they’re the greatest. They’re old school n put their customer’s satisfaction first. "

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4/5

2021-01-12

Worth the $!

"Though the "Zoom RC-4" has it's limitations, it's well worth the money. I have found that you never know what situation you may be in that you may need a little extra."

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5/5

2021-01-10

Sweetwater Is Essential

"60% of all the gear I own was or will be purchased will from Sweetwater. My Sale Manager knows his products and I've relied on them (my first SM got promoted) for over 10 years. If there's a product I want or need I go there first and only somewhere else if they don't (can't have everything) carry it. Honestly they were the second online store I went to but they became number one because of their desire to help me become a better Engineer/Musician and not just to make a commission. My SM calls to check on how things are going with Me and then to see if I need anything, "No" other company has done that. "No" other company! I've even gone to Sweetwater to meet him, Nice Guy in person as well. Love the layout of the location. I Rely on Sweetwater."

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5/5

2021-01-07

Sweetwater was amazing

"Service was amazing. Every step of the way they communicated and were so professional"

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5/5

2021-01-06

Perfect experience

"Great product - fair price - fast safe shipping and ongoing personal customer service. Great job Sweetwater. "

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5/5

2021-01-05

Xmas miracle

"Ordered what ended up being a special order item for my son. Was contacted the day after the order personally by a rep who kept me posted. It was looking like it wasn't going to arrive in time for Xmas but as soon as they received the product on their end, which was on the Monday before Xmas, I had a tracking number email...thought they would send it standard....product arrived early morning on Wed!. Saved the day. "

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5/5

2021-01-05

Great place to shop with stellar customer service!

"I made a purchase that was not expected before Christmas. Dave Hoffman, from Sweetwater, contacted me to let me know and offered to help me pick out an alternative that would ship before Christmas. I decided to stay with my original purchase (a looper pedal). Lo and behold, it came in early and Sweetwater shipped it right out to me. My son was able to open the pedal on Christmas. Thanks, Dave & Sweetwater!"

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5/5

2021-01-04

Quality service, delivered quickly

"Made a small order: strings and fingerpicks. All products are of decent quality and affordable prices. Delivery took less than two weeks to Eastern Europe."

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5/5

2021-01-04

Excellent price and service.

"Made a very small purchase and was surprised to get free (and quick) shipping. "

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5/5

2021-01-04

Great Products and Sales Expertise

"I am very happy with the recent purchase of a Gibson Les Paul guitar that I made. I was a bit skeptical about the purchase at first because it is so hard to get a good image of any wood grain finish over the internet. I was also nervous about how the product would arrive with the rough handling of today's shipping carriers. However I was more than amazed when I opened my new guitar. After letting acclimate for 24 hours I opened the box to find a very well packaged guitar along with all of the expected documentation. But what was even more exciting was the guitar itself. I was so concerned that the wood grain and the finish would not look as good as the online photo's. Wow was I wrong... It looks so much better than the photo's and I am thrilled and proud to add this instrument to my collection. Dave Hoffman did an excellent job of helping me look at several models until i found the right fit for me, and made my dream of owning a GLP now a reality. Thank you to all of the staff at Sweetwater for making this a wonderful experience. Already looking forward to my next purchase!!"

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5/5

2021-01-03

Super Customer Service

"I recently bought a guitar and guitar case from Sweetwater. The guitar I ordered was back ordered and Sweetwater Customer Service kept me informed until the guitar arrived. They did a great job setting it up and followed my instructions to ship my guitar in the guitar case I had purchased. I was always able to contact them through the process and they kept me up to date on the progress of my order. Great customer service and shipping. The guitar and guitar case arrived in perfect condition. I would highly recommend Sweetwater if you're considering purchasing musical instruments or equipment."

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5/5

2021-01-01

Phenominal Customer Service and Products

"I ordered something for my husband for Christmas from Sweetwater. They had great holiday sales/free shipping. However, I waited until the last minute to order and was concerned that the gift would not arrive in time. My Sweetwater Sales Engineer, Josh, made sure that it WOULD arrive on time. I was in very good hands and I would recommend him, and Sweetwater. He was knowledgeable about the product as well. Thanks to Josh, it was a Merry Christmas after all, and my husband loved the gift! "

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5/5

2020-12-31

Fantastic, honest customer service!

"They had missed packing an item I ordered and when I called to report it they did not quibble, they apologized and sent it out immediately. Also very honest about backorder status, unlike a certain other online music retailer. "

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5/5

2020-12-30

The absolute best!

"Mitch Dazey at Sweetwater is the greatest! He has gotten me every guitar I have requested from him, shipped it FAST, and has always done great after-purchase follow up with me. These guys are the standard for customer service, perfect shipping, and guitar set up. I am a frequent buyer and I highly recommend them!"

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5/5

2020-12-30

J am Japanese

"I bought it from Japan, but Andy and the staff are kind and willing to help me with any problems with the instrument I bought."

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