"Friendly and courteous staff. Excellent price on the exact product I was looking for, and fair shipping charges. The item was received in a reasonable amount of time. Very impressive service."
"Awesome...
Perfect....
I felt like the most important customer...
Well done....
Worth it...."
"I recently ordered bongos, stands and more from Sweetwater after not having ordered from them for years. Their prices are still the best, they have what you're looking for in stock and they make sure you get it on time. Plus they have 2 year warranties on most item."
"I've been a Sweetwater customer for over ten years..having purchased numerous guitars, effects, microphones, cables and more. In my opinion there are four elements to their core business that set them apart from any other distributor I've used. In no particular order:
One - terrific no-interest purchase options. Two - free shipping. Three - quality assurance, especially with guitars. Their 55 point inspection prior to shipping is amazing. I don't believe I've ever received a guitar that wasn't in great playing shape right out of the box. Four - their sales specialists are extraordinarily well trained and helpful. I will add that, if you take the video tour of their facility you'll see it was set up for not only taking care of customers , but also taking care of employees. The place has heart! Hats off to Chuck Surack for creating this incredible business."
"The people at Sweetwater go above and beyond to make sure their customers get exactly what they need!"
"Horrible! Will never shop there again! Horrible communication! Horrible experience! Horrible every thing!"
"It started with a Christmas present ordered well before Christmas that the shipper simply lost. Immediately upon my email Sweetwater shipped a new one by another shipper. Two days later that shipper discovered that someone had stolen the article out of the box. Again, upon being notified Sweetwater shipped a third one by still another shipper. It arrived today, just in time for Christmas! I have never seen such a high level of customer service. Sweetwater could give other sellers lessons! Most pleasant , competent and accommodating employees I have ever seen. Thanks Sweetwater. "
"I don't think I've ever ordered from a company with such awesome customer service they helped ease any worry or doubt I had buying a guitar online. 10/10"
"Sweetwater's sales and customer service is exceptional. Their website functions flawlessly and their order fulfillment and product return system has always been a positive experience. I highly recommend Sweetwater. They are a 21st century business with old school values. "
"This guys are great team and service. "
"There is nothing to dislike about Sweetwater! It really feels like they care about your satisfaction. They reach out to you and follow up via phone, email, etc. etc. and make sure you are pleased and everything is going well with your purchase. My latest guitar came from them with the 55 point inspection it is flawless and was ready to play out of the box! It shipped super safe. You can view photo's of the actual guitar you get so there aren't any surpises and or you can pick the one you like! Love this place and I only wish there were one in town, come to Denver Sweetwater!!!"
"
Thanks again for the help with choosing and buying equipment for our church. I just got home from our first drive-in service using the JBL One Pro and the Sennheiser mics. Everything worked great. Using Bluetooth for music the JBL has more than enough power, even outside. Also sounds really good. The hand-held sennheiser works great also, no feed back even when volume at max and standing right on top of the JBL. Also, like the JBL itself, really sounds good. The lapel and headset also work well but with both of them you do have to keep some distance from the JBL to avoid feedback. Not a big problem, but singers or speakers will need to watch proximity to the PA if using at fairly high volumes. One thing that could be better.....the power on-off/pairing/battery life indicator on the sennheiser receiver is on the bottom (can’t see it) when plugged in to the JBL. I don’t think we will ever push the limit on the battery life of the receiver but if we thought we might (maybe on a float in a Christmas parade) I would pack a small square mirror to lay under the controls so one could see the indicator if it went red.
Over all if rating up to five stars..............
Your help........................................Five stars
Sweetwater’s service and price......Five stars
JBL Eon One Pro............................Five stars
Sennheiser hand-held package......Five stars
Sennheiser lapel package...............Four stars (still worth the money)
Head set..........................................Four stars (still worth the money)
Thanks again
Yours Musically in Christ Our Lord
"
"Product was exactly as expected."
"The service at Sweetwater is outstanding. I would definitely recommend this company. My experience dealing with the staff was nothing short of amazing. I live in Canada and after I had purchased a digital piano, I realized I can find the same item from Costco in Canada saving in duty and less hassle if need to use the warranty. I reached out to support call as well as Aaron Anderson who were very friendly, and supportive of my decision and stood by their support even though the item was shipped already and made its way to Canada. Aaron emailed and called and kept me updated of what next step to take. Truly appreciate their effort. Not easy to find this kind of customer service nowadays!"
"Sweetwater has the best customer service! They are super helpful with answering my questions every time. I often buy strings for my instruments and software from them. Good shipping times too. Their deals are comparable to other sellers so I prefer to buy from them when I can. "