"The customer service of these guys is second to none. I got a phone call after my order offering help/guidance with the product that I had just purchased. The best part? This help was unsolicited, they called just to offer help in case I needed it. Youre never going to get that level of attentiveness from the big box guys. And the product came ahead of schedule, just a marvelous shopping experience all around. "
"I just received my mixer/preamp that was a display model. I received it quickly and it works great! "
"I've been consistently ordering all my music needs from Sweetwater for the past couple years now, whether it's cables, amps, instruments, or other accessories I always trust Sweetwater to have it and to make sure that it arrives quickly and in perfect order. "
"I had a great experience with making my order. They gave me a great deal."
"Always outstanding level of service, regardless of the purchase value. If there's an industry standard, these guys are way above. Thank you "
"TJ was the agent assigned to help me, he was truly amazing, with his recommendations and help I was able to get exactly what I wanted. It is the best customer service I have ever had. All the products arrived in perfect state, for sure I will continue shopping at Sweetwater!"
"It is very nice working and comfortable to use Product. Lightweight. I have used at a picnic, home functions, other small functions, etc. Better quality Microphone. If you are looking for a decent mic then go for it. Value for Money. "
"My Husband is a musician he really wanted this headphone amp. He wanted it so he can practice around me safely due too my type epilepsy the bass can trigger seizures. I ordered the 26th my order was shipped the 29th. The site said I would receive my item in 3 days from.shipping. Day 10!! No amp!!! They used USPS to save money on shipping which btw is way less than what I was charged for shipping. I have emailed Alan twice as in the past he has helped my husband. Sadly he has ignored my emails and offered me no hey we are sorry or anything. My advice check Guitar Centar I ordered from them and they shipped it from California and I had my item in 3 days via FedEx."
"I have been a Sweetwater customer for many years now & I have never had one single issue with any of the items I have bought.
I always get great products at great prices & the customer service is second to none. "
"I purchased a digital piano, it came fast and well packaged nothing was broken or missing. Assembly was easy. I love it. Also customer service is very good. I got a call from a personal sales associate letting me know how much they appreciated me and how to get in touch if needed. "
"Sweetwater stands apart from all the rest with service and technical expertise beyond the sale. They continuously step up their game and provide the best customer experience that can be had in the industry. I without a doubt will be a LIFELONG customer of them and highly recommend them if you are looking for anything musical. They don't abandon you after the sale and are always very helpful and eager to answer any questions that you might have and help resolve any problems."
"I discovered SweerWater quite by accident, but I needed guitar strings and picks. I also wanted to research Taylor guitars. What I remember most was the thank you note from Dan Vranic. Who sends thank you notes for such a small order! Then, he called to introduce himself, assuring me that he would do his best to help me if I had any questions. I told him I wanted a Taylor guitar and gave a price range. A month later or so later, I had a Taylor. Then, he told me about a promotion: buy a Taylor and get a a mini ($599) for $99. What a deal! They weren’t in stock, but he got me one pretty quickly. Of course, Dan sent me a thank you note and we discussed my next major purchase. I also received a thank you note from the president of SweerWater. The important point for prospective customers is this: I could drive to the nearest music store and buy the same items at a comparable price, but the experience would probably be unpleasant, like waiting for sales rep too busy playing to check you out, horrible customer service. Or, they do not know anything about the instruments they sell. At SweetWater, Dan’s knowledge is encyclopedic and he genuinely cares about you. My sense is that everyone at SweetWater genuinely care about their customers. There’s nothing fake about it. Even if there was a music store next door, I would only buy from SweetWater. Stellar, exemplary, and genuine customer service. "
"Sweetwater is a great store with fantastic customer service! A special shout-out goes to Brent Leuthold. Highly recommended!"
"Josh Katner was wonderful and helped me get a good discount by buying numerous products: keyboard, stand, bench, and keyboard cover, all things I needed.
I had talked to a guy at another website who says Don't buy a piano/keyboard until you talk with us. Had I just bought the keyboard, that man would have saved me $100, but he doesn't offer the warranty and service that Sweetwater does. And he couldn't offer me any other products but the keyboard. So I saved far more money going with Sweetwater. "
"Sweetwater is a company I've dealt with over the years and made many purchases from. I had only one problem with an instrument I bought from them and it was quickly resolved and the replacement was shipped to me in very short order. I highly recommend Sweetwater and my sales engineer, Ben Stokes, to everyone. Sweetwater is my first stop for my musical needs."