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the best of experiences and very fast service"

"I was notified by phone of back ordered items and then again when they shipped sooner than expected. That kind of extra effort tells me this company actually cares about customer service!"

"TJ and the Sweetwater staff are true professionals. They seamlessly handled a large order, which was delivered on time, and in excellent condition. I look forward to continued business with Sweetwater."

"We ordered a few pedals and one came in that was defective. I emailed Sweetwater to inform them and within minutes I got a reply and a replacement pedal shipped to me. They always go above and beyond and we enjoy the little bag of candy with every order. Thank you Sweetwater! "

"I love shopping with Sweetwater, they are the best in price and product varieties. customer service is excellent. Quick in shipping product and support."

"Thanks Sweetwater Music for the quick service with my Caverns pedal turing up here in AUS within 2 weeks during a pandemic.
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"Every time I order from SweetWater my sales associate emails me and texts me to see if there’s anything else he can do for me. I just send him back a mail message and a text saying no thank you I’m good right now.
I just think that is really good customer service, service that makes me keep going back. The prices are great too!!! I didn’t want to forget that, or the fantastic selection of gear!! If I had more money I’d live in SweetWater pretty much!! "

"Came fast and as expected.. great communication. The best experience. thanks"

"Purchased a digital piano after speaking with sales rep. Very helpful. Shipped same day."

"Sweetwater has gained a lifetime customer. The friendly knowledgeable customer service rep provided unmatched customer service and has set the bar high for competitors. Fast and FREE shipping, with warrant on purchased equipment. It doesn’t get any better world. Shop today.... thank me later. "

"I searched for the best price for a keyboard sustain pedal and found it at Sweetwater. When the order was received, they reached out personally (not a form letter) to check and make sure everything worked and if I was happy with the purchase. I responded and they wrote back again offering their help and advice on anything else I might need. I will definitely do business with them again."

"Purchased somes pedals for my husband on our anniversary. Joe made sure they would arrive on time and helped make sure I got the right items!"

"Following the advice of a musician friend, I went to Sweetwater to buy a new mike and computer interface. Of course, I comparison-shopped The products, and Sweetwater had excellent prices. The website is easy to navigate and their service was fast and efficient. I didn’t use it, but they offered a lot of customer support. I will absolutely use them again."

"Sweetwater goes far above and beyond customer service expectations they are coming up behind you to surprise you yet again with something special (and candy)!

Knowledgeable, aware, empathetic and always on the scene - Sweetwater is THE go to for your musical needs.

If you spend any time near an instrument, do yourself a favor and talk to Sweetwater (shout out to Clint Bransteter). You will be shocked with the quality and attention to your needs.

Do it now!"

"Amazing customer service from answering questions to personal sales rep assigned to you from time of placing an order and keeping you informed of the status of your order. Super fast shipping from a dependable and reputable source where I don't have to worry about getting some counterfeit knockoff!"