"My order (3 thumb picks) may be the smallest, most inconsequential order ever fielded by Sweetwater. But they took it as seriously as if I had just bought out the store. These people aren't just the best music store I ever dealt with. They are the best vendor I ever bought anything from. Makes me want to get better at my music so I can buy more stuff!"
"When I need new instruments or musical hardware, I know Sweetwater will already have done the hard work of narrowing down my choices to the best quality products at several price points. The prices are fair and competitive. Delivery is quick and the support for setting up and using new purchases is excellent.
One of the best things about Sweetwater is the customer service. I've had excellent help choosing instruments and hardware that I don't know much about. I've been directed to better products at lower prices by Alan and have never been pressured to buy. Sweetwater is the best."
"Totally professional, experienced, knowledgeable, friendly , helpful"
"Honestly, I'd never heard of Sweetwater Sound but found them when I was searching for a specific pair of headphones (HPX2000 DJ Headphones) my husband was interested in. The site looked good, was easily navigable, and checkout process was snag-free. I got an email with tracking information, a text update, and a voicemail letting me know the order had been processed and to call with any questions or concerns. What else could I ask for? Oh, and prompt shipping, too. He loves his new headphones and I may have slipped the candies they included into my own pocket for consumption later. (What he doesn't know won't hurt him, amiright?) Thanks, Sweetwater Sound! I'll definitely be back. "
"As always their price was competitive, service fast, free shipping and a thank you note in the box with a little bag of candy. What more could you ask for? I love ordering from Sweetwater. They make you feel important even when it's just a $10 set of strings."
"When buying gear for my low-budget home recording studio, I ordered some items from Sweetwater and some from a competitor. The next day, I got a shipping notice from Sweetwater and within a couple of days I received my gear. When ordering on the competitor's site (which had the items at a discount), the items were in stock; however, I received an email from them the next day saying one item was no longer in stock and was placed on backorder. So I popped over to Sweetwater and ordered the same item, even though it was not discounted there. Sweetwater shipped the item the next day and I had it in hand a couple of days later. Sweetwater even calls you after your order to make sure you're satisfied."
"I have been a customer with Sweetwater for several years now. With the exception of my guitar strings (#Stringjoy) I get all of my gear from these guys. They really are the best in the business. Prices, shipping, and their dedication to customer service cannot be beat.
Great company and great people. "
"These guys go a great job. They answered all my questions, sent me the right product, and did it promptly. I highly recommend Sweetwater to anyone interested in the music world."
"Shopping for a keyboard for my son’s birthday, I was disappointed to read it was on backorder. But when I called, they told me there was a demo, lightly used. My son loves it."
"It was literally great during this Covid 19 pandemic."
"I’ve purchased several items from Sweetwater during the past several months including: guitar strings, guitar tuners, guitar strap and a Taylor AD27 guitar. Each purchase was a great experience. I was kept informed about shipment status and every item was shipped quickly and was well packaged.
My sales engineer (Josh) has been excellent to deal with.
Highly recommend Sweetwater and Josh."
"Super helpful team when making crucial purchases."
"Sweetwater came highly recommended and my friend was right. These guys really know what they are talking about. They neither over or undersell you, you'll get the equipment you need, but not more than you need.
I'm not really an audio guy, but I'm learning because I'm getting into podcasting. As my podcasting has grown, so has my need for expert advice on what to be using.
I received one product with a minor defect, they immediately sent out a new one, with an understanding that I would send back the old one after I got the replacement. Really amazing service."
"Fast, great prices, accessible and helpful, Went above and beyond"
"I love my guitar. I purchased the Traveler Pro Series Deluxe Mahogany electric guitar. Had to wait for it to be built. Let me tell you... it was worth the wait. This guitar is beautiful and light weight. The satin finish makes it sooooo smooth to play. Very sensitive fret board. I absolutely love it. Sweetwater made it such a great experience. My guitar arrived in perfect condition. The crew at Sweetwater really know how to treat their customers. And what a great deal! Thanks Sweetwater. Bob in Colorado, one very satisfied customer."