"Been dealing with Sweetwater for several years now and their customer service, support, and just overall experience each time is excellent!"

"In today's world of self-serve commerce, Sweetwater's level of HUMAN customer service is like a refreshing blast from a time when businesses actually cared about customers."

"I have received the utmost respect and courtesy from everyone I have ever encountered at Sweetwater Sound. Even though my purchases have been small by most standards, I have been treated as if I'm spending big bucks with the company, and I appreciate the efforts and kindness of the staff members I have dealt with, including Zack and Carson. I also appreciate the patience I have received when I'm asking a million questions that have been answered thoroughly. My orders have been shipped swiftly and accurately, with free shipping! What more could you want?!! Something else - and you can quote me - this might seem like a small thing to some, but it's really not - It's most likely obvious to a young sales person that they are dealing with someone who is, shall we say, "older". And those of us who are over 40 know that in the music industry we often get ignored or brushed aside. It's very nice indeed to experience the opposite here at Sweetwater, and to feel included as opposed to discriminated against. Thank you from a "sort-of-kind-of-a-senior". lol ( I know...only seniors still use lol ) Sincerely, Becky Pollitz"

"Was thinking about a particular purchase to solve a problem I had with ambient noise. Talked with one of the engineers who suggested a solution that DID NOT involve my buying anything. Tried it - it worked. You just can't find better customer service than that."

"Sweetwater is consistently superb and a pleasure to deal with. I work with the same Saler Rep (Aric Brenner) and he goes out of his way to ensure that I am more than satisfied. Although my purchases are small $$, I am consistently treated with respect; always receiving requested information, prompt return calls, quick delivery, and solid customer follow-up.

Good products, fair price, and strong customer engagement.

Joe C."

"Been shopping here for many years..
Having the internet on line shopping is a breeze..
Thanks..
Bobby John.."

"Excellent. Being a non-electrical DIY nor musician dealing with XLR’s SWEETWATER was very accommodating and helped me along with patience and understanding. My goal was to make my own XLR cables (with great quality) for my 7.1 surround system. SWEETWATER filled necessary requirements and I was off to make really good sound cables. And the service for delivery was spot on. Great doing business with them."

"Placed 5 orders in 7 days. Every order was delivered within in 3 days of being placed---For Free!!!. Orders were followed up with a phone call just to make sure all went well. Nice little bag of candy packed in order was an added sweet touch. If all merchants conducted business like Sweetwater, the world would be a happier place."

"My daughter is just getting into recording music, so at a producers recommendation I ordered her some equipment. About 20 minutes after ordering, Miguel from Sweetwater called and began to talk to me about my purchase. He wanted to make sure that when I got my equipment I would be up and running. As it turns out there was a cord I needed and he walked me through software to help me make an informed decision. He did not pressure me in any way to add to my purchase and offered to work with my daughter to set up her equipment or help in any way he can. We have his extension and feel relieved to know we have somewhere to go if we have a problem. I am grateful to Sweetwater and highly recommend them!!!"

"Justin is very helpful and everyone at sweetwater is always nice and friendly. "

"I applied for a sweetwater charge card it took only 15 seconds to be approved ,navigating the site was super simple , a large variety of the product i was searching for with a great price range. I ordered through a customer rep ,as my card was new and not yet in their system. He was great with helping me choose the product that met and exceeded my needs. I will for sure purchase again soon. "

"i ordered the wrong software and they were very good about accepting the return and sending me the right stuff"

"I’v been customer for years and will be for many more !!! Always pleasure buying from them, fast shipping . Customer service guys are great . Thanks Bart !! Paul "

"I just purchase my 7th Takamine guitar from Sweetwater. It's always a great pleasure to do bussiness with a great company that takes care of it's customers!
Rick

Gloucester ,Va"

"Got it right away and they made sure that everything was perfect!! "